J&R Auto Repair

Had THE BEST experience I’ve ever had at a mechanic’s!!! I called ahead to make sure he could see me today, he got me right in and the car immediately on the lift. The crew that worked on my car were knowledgeable, friendly, professional and answered all of my questions. There’s no doubt in my mind that I will be back for all of my car’s needs in the future!!!

John and his team are the Avengers of mechanics. They’ll always find a solution to even the toughest problem, trust me. I think they still have nightmares about dealing with my ‘unique’ car, but at the end of the day, they were the only mechanics in the Greater Boston area able to fix and keep my car running for a reasonable price. John really takes the time to explain everything he’s doing to your car. I actually learned more from him than anything I could find online. I can assure that even if you’re completely clueless, like me, about cars he’ll make sure you understand at least the basics so that you can follow his often detailed explanations of the job at hand. So… if you have a car other mechanics say is ‘difficult,’ head over to 429 Riverside St in Lowell and you’ll see for yourself how skilled these guys are at fixing the unfixable.
About a year ago, we purchased a 2003 Land Rover Freelander with relatively low mileage for a good price. We had other options, but it was hard not to jump at the opportunity to own a Land Rover — even if it wasn’t the iconic boxy model. Everyone we asked for advice assured us Land Rovers were good cars that rarely had problems, but warned us fixing mechanical issues would be expensive. Well… nobody told us it would also be difficult to find anyone to work on the damn brand at all. The few places in the Greater Boston area that would even look at the car were Land Rover dealers (which were always too expensive) and a handful of specialized mechanics (which were not always reliable). Even within that small pool of options, a few had serious reservations about working on a Freelander — maybe the rarest and crappiest of the Land Rover family.
Honestly, it would be easier to list what wasn’t wrong with the small SUV, but despite the daunting nature of the job, John and his team delivered. They became experts in our car — even though we’re probably the only proud owners of a Freelander within a fifty mile radius. They watched Land Rover factory instructional videos, which they showed me, featuring an old British man pointing at parts of a detached engine and another British man with a monotonous voice and a horrible suit. They even had to order and learn how to use a special tool to fix a timing belt issue. Any other mechanic would have walked away and pointed me towards the junk yard, but not them.
The fact that the car is still running is a testament to their skills and expertise as mechanics. I’m eternally grateful to them because we couldn’t and still can’t afford to ditch the Freelander for a different car. We depend on the vehicle for our livelihood, and even though it’s not a great car it’s a perfect fit for us. I’ll always take the Freelander and any future cars I might own to J & R Auto Repair, even if I no longer live in Lowell. Their impeccable customer service, attention to detail, speed of service, and unbeatable prices made me a customer for life.

Once again nothing less then excellent customer service. Just happen to stop by to ask a question or two, in both cases he offered to assess my concerns, to which he remedy both.

Took my car to get an oil leak fixed, told John that the valve cover gasket needs to be replaced.
John took the time to explain he will have to clean the engine hoist the car up and take a look to make sure there are no other leaks which I thought was nice of him. He could very well have just replaced the gasket and be done with it.
From now on I will take both my cars to John and definitely recommend J&R Auto.

I was visiting a friend in Lowell and my car that had been acting up for about a month started smoking from under the hood. I panicked, and knew it was time to do something about it. After reading Unilocal reviews for J&R, I decided to take my car into them and found that all of the 5 star reviews are spot-​on and completely deserved. I walked in with no appointment in the middle of the day thinking the worst, and after I left my car there, I knew it would be okay and not cost more than I wanted to pay. John explained every step of the process in great detail, kept in contact with me throughout the repair, explained every bit of the cost and answered every question I had about the repair and my car’s overall condition. He showed me all the old parts he had replaced, explained what each did and what had been wrong, and how much each cost. To top it off, we realized he had forgotten to install a new brake light (the one problem I had that I COULD describe accurately) and he installed it right at closing time and didn’t charge me. Down-​to-​earth, above and beyond customer service. I wish I lived closer so he could be my regular mechanic!

tonight I just so happen to lock my car keys inside my car along with my cell phone and my purse… now it’s freezing outside tonight which made the situation worse! so at first I was trying to get my window open some how but I had no clue what I was doing. I finally thought to walk up the street to J&R and ask if they could possibly help me. although I’ve never been to J&R I thought it was worth a shot. Matt an employee who was willing to help did an excellent job doing everything he could and after awhile he was successful with unlocking my door! I’m so thankful and appreciate all the help from Matt! J&R has great customer service! J&R is definitely the place to go. thank you!