Align Credit Union

Got my mortgage through Amy at Align last year. Contacted them online, and was Assigned to Amy as my rep, I then had to go to the nearest branch (Haverhill) to sign up for a checking and savings account to qualify for the discounts and first time buyer program. The rates were the lowest I was able to find. Lower than my previous credit union, lower than Santander & TD, and Quicken. The whole process was fairly easy once I set up my accounts, I scanned all the necessary paperwork and emailed them to Amy as requested. Throughout my house search, about 4 months, we kept in touch any time we needed to update docs or had questions. I also requested increases in the amount I wanted to borrow and Amy simply asked for updated pay stubs and account information and came back quick with pre-​approvals letters each time, usually same day since we needed them to put in offers. Once we found our place they worked quickly to close, we put in an offer in late November and closed ¹²⁄₂₄. The biggest delay was with our house needing a new septic being installed by the seller. The banks closing attorneys helped us with wording on P&S to include our approval of the septic plans and completion before closing. Their attorneys helped push things along and Amy kept things moving for us anyway she could! I haven’t used too many of their other services, but the mortgage program was fantastic.
I then recommended Amy to my sister who was buying a 2 family FHA as she was jumping through all sorts of hoops with Metro. She was able to get financing through Align fairly quickly and said it was much easier than dealing with Metro.
Finally when my brother was looking to refinance his house in order to pay off his ex wife her equity, I also referred him to Amy and she was able to get him a cash out refinance within a month.
So in all I would have to say the mortgage program is fantastic, the rates are good and process is fairly simple! I’ve already recommended them to anyone who asks and would continue to recommend them!

I have been a member of this credit union since 1970 — yes, 45 years — when it used to be for New England Telephone Employees. It used to be great — it is now the WORSE in banking I have experienced. Stay away! Rude employees, no benefits of any value to being a member and Mr. Ken Del Rossi thinks he is way above caring for his customers. It’s easier to get an audience with the Pope than with him. You need to «make a reservation» to take out $ 4,000 or more of your OWN CASH from an account… and try to get an answer why. All in all — they have declined so far over the years — they are not worth the aggravation or my business.

Stay AWAY! They will destroy your credit when it’s their mistake and they will not take credit for their errors. They do not do THEIR job. Their Customer service is degrading and they lie. Art Powell blantenly lies and Will harass you, even when you send him emails to never call you. To put it simply, the president, Mr. Del Rossi, does not care about his customers of over 15 years.
Mr. Del Rossi needs to take care of his customers. We have never received a call back and he will never meet with you.

The best bank around for Personal banking, Mortgages, Financial Planning, and banking for Businesses is Align Credit Union. Align Credit Union offers the lowest rates for mortgages, home equity loans, and other loans. The loan stays with them for the life of the loan. The required minimum amount for business accounts is low, unlike other banks that require a minimum of $ 500 or greater before fees. Not at Align Credit Union! The staff are friendly and knowledgeable. Hours are reasonable, particularly the early and late hours on Friday.