TEN Aveda Salon and Spa

This place is amazing! My stylist’s name is Amber and she does a fantastic job with my color. She was recommended to me by a friend of mine after I had been going to another salon here in town for years. I was skeptical to switch but now I’m so happy that I did. She makes my hair feel so healthy and stronger than it has ever been! Plus she has great realistic advice on which products work for my hair type and which products won’t.
I honestly have no idea what these other reviews are talking about as far as the salon being unclean. TEN is always spotless and I even joke when I go in there about how every stylist around seems to have a broom in their hands but there is nothing to sweep up! The décor is high-​end and simply classy through and through, I would love to hire their decorator for my own place. Every stylist in there is well put together and taken good care of so except for jealousy, I really can’t understand a poor review on this salon.
2 very enthusiastic thumbs up!

Aimee was my esthetician and she was AMAZING! I’ve seen her for facials, chemical peels, and waxing and I hope to see her for many other services. She is very knowledgeable and gives a great facial massage!

I’ve had a white/​silver pixie for about 9 months. I usually go to my girl back in Texas, but I didn’t have any other reason to visit home, so I decided to try out TEN salon. I had been there one other time, and it was «okay» so I figured I could handle. I saw a senior stylist. I won’t name them because I do think she is talented. I have a difficult hairstyle. My poor review is more how the situation was handled management wise.
I had my roots bleached as usual. Never have had any problems. It did burn a little more than usual but nothing out of the ordinary. My hair looked fine under the salon lights. As soon as I left, I realized my roots were bright yellow (contrasting to my silvery tips). Then, I got home. I noticed hair was flaking off on to the floor, but I figured it was trimmings from the cut. I reached up and ran my hand through my hair and a HANDFUL of hair came out. I deep conditioned the next morning and sure enough, more handfuls of hair. I will post photos. It was terrifying! I will post photos.
I called the salon. It took a while for someone to get back to me. This was a Thursday and I had an event Saturday, so I needed my multi-​colored, falling out hair fixed. They seemed sympathetic on the phone and got me in that afternoon. However, I learned later from listening ears in the salon that they thought I had «a little but of breakage» as if I was just overreacting, even though I told them my hair was coming out by the handful on the phone.
I came in and all the stylists came by to see what happened. They looked horrified, honestly. Especially when I showed them the photos. For the fix, I saw Nichelle and Berta, who were great. Nichelle was AMAZING! She was very educated and knew she couldn’t put an ounce more of bleach on my yellow roots, even though that’s what it needed. So, she toned my roots hardcore. She was very sympathetic and apologized. Berta gave me a Fusio treatment and trimmed up the uneven sides of my haircut. My roots were lavender, which was different than I wanted but it was better than the yellow.
This experience cost me $ 165. I was given a free treatment and refunded only $ 50. I walk out with a perfect, feminine silver pixie at my salon in Texas for $ 80. I understand different salons charge different amounts. If I would have received what I wanted, I would pay $ 165. But I walked out of the salon, with chunks missing out of my hair, lavender roots and out $ 115 (after the $ 50 refund, which I was told by another employee I was lucky to get that much because the salon never gives refunds).
I warn others against this experience because I wasn’t refunded even after my hair was falling out. My roots have gone to a coppery blonde, almost like a shiny penny. It looks awful. NOT Nichelle’s fault! Just how it is. I was told by a stylist «Thank God your hair is this short, because if it wasn’t, we would have had to cut it this short.» My hair is about an inch long, so beware to any girls getting bleached with long hair!
There are talented stylists here. I just can’t believe I wasn’t fully refunded. Yes they gave me a treatment for free, yes they toned down the yellow for free, but it wasn’t what I wanted and I’m still having MEGA breakage (just not as bad as before). Beware of this salon. My photos say it all.
UPDATE: Amanda, the general manager, called me being very apologetic, offered me free services to earn my business, and fully refunded my money. Very professional!

I’ve been to Going to TEN for almost a year now. I really like the new color product, even though I was previously a devout Aveda follower. Everyone I have seen is great, but Shawna is my favorite! I highly recommend her for both color and styling. She has a very good eye for color, shape, and texture. It is really difficult for me to trust a stylists with my hair, but the woman knows her business… and she’s lovely to chat with.

I have been going to this salon for six years now, and I just love the new line of products! I don’t have gorgeous hair naturally… it’s curly and fine, but it has NEVER looked better! So very happy this salon evolved into this line of products. Every time I come into the Ten Salon, I feel like I am having a family reunion… the staff is super friendly and helpful. This is money VERY well spent. I couldn’t be more satisfied!

This is no longer an Aveda salon. I started coming here BECAUSE it was an Aveda salon and spa. But my stylist is amazing so for now I’ll probably continue to come and buy my Aveda products elsewhere. When explaining the reason for the change the staff need to learn that science and nature are not mutually exclusive terms. You can have nature based products (Aveda) that were scientifically studied/​created. What they’re calling «science» (the new product line, Kerastase) is chemically based. These chemicals, in my opinion, make it very strong smelling (perfume-​like). The four stars are mainly for my stylist and the overall service. I’m extremely disappointed that the Aveda line has been dropped (which they’ll tell you is Aveda’s doing because they wouldn’t allow the store to run multiple
product lines. But what did they expect? They were an Aveda franchise.).

Not Recommended, do not go here! My family and I had been going to this salon for over 10 years, but with recent negative changes we have all stopped going. This is no longer an Aveda salon and it shows. The quality of customer service, products, knowledge, and atmosphere have all declined. My latest appointment was cancelled the day of, and I was offered to re-​book with a entry level stylist Katie. I was assured she was very good and would do a nice job. I asked for a simple trim, and she took off inches while creating «layers» that were just chunks out of my hair. The salon was dirty and needed repairs and touch up paint everywhere. I also got an expensive gel pedicure and it chipped within two weeks. My other family members had negative experiences well, and now all 5 of us will no longer use this spa. Very disappointing, this was my favorite place to go for spa services!

This review is for Erica. She may not have any more appointments available because she is simply the best. She listened and did what I needed and I have returned to her for many months. A great person too…

I have been going to this salon for 9 years and can’t begin to say enough about how wonderful they all are. From the moment you walk through the door they make you feel special. Karen my stylist is the most wonderful, talented, and caring person I have ever meet. My hair is beautiful and I always receive many compliments on it all because Karen makes it this way. The spa staff is also wonderful. Tisha creates an atmosphere of such relaxation and you come out feeling great. All of their customer service representatives are incredibly professional. I highly recommend this salon. It is the best.

This salon is worth giving a try! Nice staff, great atmosphere and a good selection of very talented hairstylists!

I asked for a different haircut. A V cut. My hair is thick and I wanted it to be lighter and have better layers so it doesn’t look so blunt in the back. I came with photo references and Amber said okay! She gets halfway through and shows me. It looks almost exactly the same as when I came in. I tried to say I wanted the V to be more prominent. She said in her opinion it would look like I would have a mullet. She said the layering and texturing would make it look more like the V I wanted. She said in the photos I brought that hair style works for those women because they had curly hair.
NONE of the photos I showed her did the women have curly hair. All straight. I didn’t know how to object or how to explain it didn’t look anything like the photos anymore than I had already said. If she couldn’t do it why didn’t she say that at the beginning of our appointment?
So basically the haircut I got was exactly like what I had come in with only shorter and shorter on the sides.
So now what… I paid 70 dollars for no change, just less split ends.

I’ve only been here once and that was enough for me. The lady that put highlights in my hair put way too much that my whole head ended up looking blond. I’m a redhead!!! Also I felt like the front counter girls were rude and super pushy about buying product and booking my next appt. I don’t like pushy. The Aveda Rituals salon in Loveland is way better.

Some of the best customer service I’ve had from a hair salon. Every staff member is very friendly and inviting and the salon itself is gorgeous. I got my hair colored here for the first time last week by Sam, and she did an amazing job. I wasn’t sure what I wanted walking in, but after talking we decided to do low & high lights and it turned out the perfect color. I received a head massage (which basically put me to sleep) and got my hands dipped in wax while I was waiting to be processed. She also noticed my hair cut from Regis was crooked (it was not the best hair cut) and she gave me a complementary trim/​actual hair cut with layers which was AWESOME customer service! My hair looks beautiful and I’m so glad she was able to trim it up for me because now I love it even more. Definitely coming back before Christmas time. Thank you Sam!

I can tell you that my wife absolutely loves this place. She has been going for years and years, and they do a great job. She usually gets the same person, so I can’t really talk about all the stylists, but her stylist is quite good. I have been in for massages, and they are pretty good. It is a pretty nice and quiet area, and so it can be relaxing and a decent massage.

The salon itself is nice, and I like its ambiance. I also like that they have their stylists continue their education, which my stylist, Donna Lyttle, has used to her advantage (and to her clients’).
The five stars are really for Donna, who’s been cutting my hair for the past 9 years. When she first started cutting my hair (which is medium-​short, many-​layered, mostly straight, and somewhat fine), I think she was at the «senior» level of stylist, or possibly just below it, and now she’s a «master» cutter as well as the cutting coach. Her promotions have been well earned. She always remembers my style and what I like and don’t like (and there’s oh-​so-​much I don’t like), as well as the occasional tweaks I request. I never have to tell her anything twice. I also don’t like to chitchat too much, and she respects that. I’ve always been happy with my results. She manages to get my asymmetrically growing/​pointing layers looking well blended and professionally done, in spite of my steadfastly refusing to do anything other than washing and air-​drying my hair (probably much to Donna’s chagrin).
Even though I moved to Lafayette, I’m still schlepping up to Loveland to get my hair cut, and if that’s not saying something about Donna’s talent, then I don’t know what else I can say.

I don’t have a review about a haircut or the «wonderful» treatment they supposably offer. Because, well… I never actually even made it in.
I booked my appointment over the phone and talked to the receptionist explaining I was a new, single, mom feeling a little low and wanted to get my hair done to try and add a little boost to my confidence and mood. When I got to the salon a week later with my son the woman at the front counter said to me «you have someone to come get your kid right? It’s a safety hazard to have a child here.» What?!? That’s right because children NEVER get their hair cut because it’s too dangerous for them.
Now I’m perfectly fine with their stupid «no children» rule because they want to keep the place primpy and kid free. But when I’m explaining to the woman upon booking my apt that I am a single mom she could have used the courtesy to tell me of their no children rule. Then when I arrived it would have also been nice to see a sign on the door. lastly, the receptionist could have had a better attitude about my «kid» and not given me some ridiculous bs excuse that it’s a danger hazard and acted like I just walked onto a construction site. They lost all mine and some of my family/​friends business because of how they handled the whole situation. I went over to the other Aveda salon (rituals I believe) and my son sat by my side the whole time and didn’t even fuss. The woman who did my hair there was beyond sweet and actually enjoyed my son being there with me. They also did a scalp massage, the hand massage with the wax and offered a beverage.
The feel of Aveda 10 is also a little too stuck up for me anyway.

Got a beer and a haircut. Doesn’t get much better than that. It’s not the cheapest place in town, but with the exception of some other customers who seem to have forgotten Orange County in California, it’s a cool place to be, and you get what you pay for. Thanks to Ashley and Sierra, both of whom have done an awesome job.

I visited this salon to purchase some makeup. I was looking at the cosmetics for close to 30 minutes before I was asked for help by a gal at the receptionist desk. Very disappointed with the fact I had to help myself.

Ahh, it was the best of times, it was the worst of times… and Unilocaling on Unilocal has made all the difference. As a TEN customer for more than three years, I agree with the awesome ambiance other reviewers discussed, particularly the little freebie extras like the foot soak, massage and an adult beverage to spoil you while having your do did. The online scheduling and text reminders for appointments are great, and customer service from people like Mackenzie is spot on.
In January, I had one of the *best* highlights and cuts of my life from Meghan the Magician. She spent the time to discuss the pro’s and con’s of different shades, what styles I liked for daily and special events, and really seemed to care about how happy I was with the result. When walking out of TEN that day I felt sexy, confident and beautiful – all the things you want to feel after a day of girl pampering. The price tag didn’t matter because the results were so phenomenal.
In March, I went back to TEN to get a color touch-​up and a trim for my ends. The secret of Meghan the Magician must’ve been out by then, because she was booked solid for three weeks. Bummer. The reception suggested I make an appointment with Jillian, a master stylist who had several openings. Unfortunately I didn’t find out why until after she had given me one of the *worst* color and highlights of my life.
It should’ve raised red flags when Jillian didn’t even look at my locks before stating she needed to «fix» my hair. Huh? She then put maroon stripes in as highlights and proceeded to cut FOUR INCHES off the front. She later had the gall to tell me «it just looks shorter because your hair is curly.» The hell? Jillian gave me *bangs* for crap’s sake – WTF?! – which weren’t even cut even. Now I have to bust out with a curling iron that I haven’t used since high school because Jillian BUTCHERED MY HAIR.
When I told Jillian I was unhappy with the results, she just shrugged her shoulders and insisted they were «perfect because they were done by a master stylist.» It’s been two months, yet every time I look in the mirror, I still get pissed. Thanks to a poor attitude and crappy skill set, Jillian made a very loyal customer walk out of TEN for the last time.
Anyway, just my two cents… or two stars worth. I’m so bummed :(

I’ve been going to this salon for about a year and a half now. I LOVE this salon and have always been impressed. The little extras they throw in, like getting paraffin wax and neck massages really make the experience that much better!
The only reason I didn’t give TEN a 5 star is because last time I went there, the hairstylist I had (can’t remember her name) was 20 minutes late. I always get there 10 minutes early too, so I waited a total of 30 minutes, and their wait room is 2 chairs with like 1 old magazine. I went up to the desk after about 15 minutes and they said she should be out soon. No apology! When my hairstylist finally came out, there was no apology either! Just «i’m running a bit late.»
I will still keep going there though because they are that good and it was only a 1 time thing. I just hope it won’t happen again though because they are my favorite!