Gerber Collision & Glass

Called 8am Friday morning to see if they could replace windshield same day because I was leaving on a trip the next morning. Was told it wasn’t a problem and if I didn’t hear from tech by 1p to call them back so they could be sure to get it done by day’s end. Received voicemail from tech at 10:30a saying he could stop by between 12p-​1p to install. Called back 3 separate times and left voicemails with tech. Finally on the 4^th attempt at 1p the tech answers and asked me if I had gotten a call from the main office because he couldn’t make it due to falling on the ice and breaking his glue gun an hour and a half before (11:30a). I told him that I hadn’t received any calls. He urged me to call main office and when I did they didn’t even know what was going on. Had to put me on hold and look into it. After they came back onto the phone I was told «you’re not going to be happy». I was informed of same glue gun story and by then it was 2p. They had no one else who could do the job that day. Tried calling every other windshield business to cram me in but it was obviously too late in the day. I’m convinced if I wouldn’t of tried calling them I would’ve never heard back from anyone and left to guess. Either way this company is a joke. Buyer beware.

When Jerry was in Lakewood, he helped me with my car. He’s now in Loveland and I couldn’t be more sad that he’s gone. He went so above and beyond to take care of me– these guys will NOT take your money without the service.