Walgreens

Not sure why this Walgreens doesn’t have 5 stars. This is my primary Walgreens. I’ve been coming here for about 4 years. The service has always been friendly, the store always clean, and products always in stock. This is the best Walgreens in Louisville, in my opinion, and I’ve been to a lot of Walgreens.

Pharmacy filled my script incorrectly. Back story: Newly diagnosed with diabetes. My PCP ordered me metformin 1000 extended release 1 time daily early November. My PCP then changed it to 500mg metformin immediate release early december to save me money as it’s cheaper.
Yesterday my Endo DR changed it to metformin 1000mg immediate release twice daily and called it in as well as Vitamin D. Which I went to pick up yesterday. I left without checking (as I thought they would fill it correctly), only to get home and have Metformin ER 1000mg instead of Metformin immediate release 1000mg. I called the DR office and mentioned this and they told me that they filled it wrong that it should be Metformin 1000 IM instead of ER twice daily and that she’d call the pharmacy.
She called me back and explained that I would have to bring the pills back so they can reverse out their claim. Ok fine. So I called Walgreens to verify after getting off the phone, only to be told by the dude that answered that they did fill it right and that it was my PCP that called, not my Endo. obviously, he had NO CLUE. After sitting on hold forever I finally get the pharmacist who tells me that it was my Endo and not PCP and that they didn’t call it in yesterday and that they just called it today and that they called in the ER just like they filled it (so then why does the pill have my PCP’s name??) Obviously, they have NO CLUE how to do simple things in this pharmacy like keep DR’s straight, check NDC numbers and basic things you learn in Pharm Tech school… SCARY!!! If your meds are something you need to keep you alive, avoid this Walgreens at all cost.
When I get this straight I’m switching to a pharmacy that has a basic knowledge of NDC’s and NPIs.

I came, I saw, I got the battery I needed, I was done in 5 minutes.
And the cashier was kind enough to open the blister packaging of the battery so I could put it in my pedometer right away.

It just seems that the cashier should stay closer to the register, I don’t like having to find someone to take my money.