Venetian Nails and Spa

Wonderful time! The technicians are very nice and the place is larger than it looks and very pretty. Though I didn’t get a bottom coat.

One of the worst pedicures ever. My nails aren’t buffed, filed evenly, no base or top coat, limited colors and all scattered on some shelf, no calf massage, no relaxing salt or anything. Expensive for a basic pedi and you don’t get anything that any other basic salon provides. Will never go back here.

I’ve been going here since moving to Louisville a couple of years ago and it’s one of the best, most consistent places I’ve found. They do very well with brow waxing too. The only complaint I have is that they stopped allowing you to leave a tip on a credit card so you have to tip in cash or write a personal check. Other than that, I’ve always been pleased.

I only went one time. There are three clients sitting in a row very close. The atmosphere is beautiful and very relaxing. There is no conversation between client and personnel. I did appreciate that they use individual packets of acetone to remove shellac rather than soaking in a bowl of acetone that is poured back into the salon’s supply bottle.

I wanted to give 0 stars, I got a nail fungus from this place. I will never ever go back to this place! Each time I went, they would lift and crack. This place is pricey but their work is not worth the money at all! I’ve never gotten a fungus from a nail shop until going to this shop.

I was not impressed at all with their polish choices. They were scattered all over an awkward and crowded shelf. To top it off I was rushed through picking out a color and when I finally found one the lady said it wasn’t a good color. Uh… Ok? So she insisted I would like this other color better and I gave in. During the pedicure she exfoliated my calves more than my feet which was uncomfortable. My skin was turning red by the end. When she painted my nails she skipped a base coat completely. I spoke up and told her the polish was too white and I had wanted a pale pink. So she did an extra coat of a pink polish. I ended up with oddly colored polish that is rippled and patches of callouses.

I have been coming to this same nail salon with my daughters for 5 years, since I moved to Louisville. I have tried a couple of others, however I always come back to this old faithful! The staff is abundant and you rarely ever have to wait. They are good at what they do! It’s pretty much a full service stop, wax, mani, pedi, they even offer permanent make up. A deluxe pedicure is $ 35, a mani $ 25. Plenty of color options and they will even do the trendy designs if you have an idea or picture!

I would prefer to give a zero rating but if I want to post I must give a one. I waited 5 – 6 months to write a review thinking I wouldn’t be so angry but darn it I still am so here goes. I was a loyal customer for 6 years until I was told by the man answering the phone and supposedly owns the business not to come back. He refused to work with me to schedule an appointment with Vivian, my nail tech. He hung up on me 2 times. Obviously, if you can’t handle proper customer service and do not understand the English language please hire someone who does. By the way, Venetian Nails is not accredited by the Better Business Bureau.

I’ve visited this nail salon for over 6 years as it’s very close to my home. My last visit on my birthday will be my last. The complete and utter lack of customer appreciation and value of loyalty is sad. After my normal and average pedicure, I headed to an eyebrow wax, where they proceeded to wax off ½ inch more of one eyebrow than the other. When I approached the owner, she told me it’s my word against the girl who did it and the girl claimed my eyebrows were already uneven, which was untrue. They reluctantly refunded me a whopping $ 10 dollars and as usual acted as though I was lucky to be in their establishment. So although its been great having a nail salon so close to home, I will gladly drive 1 mile further and avoid venetian nails. Willingly pushing away a loyal customer is bad business.

The worst nail salon I have ever entered. I have never experienced such horrific customer service. The nail tech Sandy was so rude to us that we had to leave without finishing our services which we had to still pay full price for and of course there was no manager in to speak with. I am still in complete shock about what this lady said and how she acted towards my 12 year old niece. If there is a way to dispute this payment when I get home I will be doing that. DO NOT GO HERE! No stars deserved!

I’ve been searching for a great nail place and happened to be shopping at the Summit this June when I decided to give this a try.
The good: The man at the desk greeting customers was very friendly and even helped me pick out a good color for a gel manicure and pedicure. I was taken back to the pedicure station immediately so that was nice. The salon was very nicely decorated and clean. The pedicure was done well.
The not-​so-​good: When I got back to the pedicure station, I realized just how busy they actually were. There were several customers who had arrived before me who had been waiting at the pedicure station for quite some time — one had been waiting for over a half-​hour. I waited about 20 minutes before someone came over to do the pedicure. Another staff member did check on me during that time (making sure the water wasn’t too warm etc.), but there was no explanation that it was still going to be a while or why.
While the pedicure was nicely done and my technician was friendly, I wasn’t pleased with the gel manicure. My nails looked ok when she was finished, but the first chips in the manicure appeared within three days. I would have gone back since that’s uncommon for gel manicures, but I had already left for vacation when they started to chip. By the time I got back, almost every nail was peeling or chipped. It didn’t even last a week! I’ve had regular manicures that didn’t chip as easily.
The price was typical, (without tip, a standard pedicure and gel manicure cost $ 58) but it was definitely not worth the extra money for a gel manicure. My other issue was that they do not allow you to tip on a credit card. I didn’t see a sign posted to alert customers that they would need cash to tip, but I may have missed it. In order to leave a tip, I had to leave the salon, find an ATM, withdraw cash and come back. It was an inconvenience.

I was shocked to experience just how rude some people have the nerve to be towards paying customers here yesterday! My friend and I went in for pedicures and were looking at the nail polish before being taken back. I was showing her a bottle of the color I currently had on my toes and debating whether or not I wanted to get it again. The tech that was waiting to take us back (that part felt really rushed too but the main offense comes next) says to me that she could put some on my finger nail to show me what it looked like. I told her that I didn’t want to because I had just gotten my nails done (acrylics) and I didn’t want to mess them up. I also told her it was the color I currently had on my toes. She was being pushy about it and said she would take it off after she put it on. I simply repeated myself that I had just gotten my nails done and didn’t need to since it was already on my toes when she blatantly rolled her eyes and tossed her head and said, «I told you I would take it off!» I looked at my friend and said «She’s being rude!» when what I really should have done was left. She took us back, seated us and said in a hostile way, «I wasn’t trying to be rude to you, I was just trying to help.» Again I had to explain for the third time to a NAIL TECH that I didn’t want nail polish put on over my beautiful pink and white acrylic French manicure! She turned the water on in the basin on ICE COLD water and left in a huff for five minutes. I had to ask my friend’s tech to turn the warm water on. By the time she got back the water was barely luke warm but I didn’t feel like fooling with her so I just chatted with my friend and tried to pretend nothing happened. She acted very annoyed if I didn’t read her mind and put my foot exactly where she wanted it. She finished and disappeared for 15 minutes so I just went up front. I was trying to have a relaxing Sunday and the last thing I wanted was confrontation, so I let it go. I’m appalled that people would treat customers this way. Don’t waste your hard earned money here. They don’t give a flying flip about your experience or your nails!

I’ve been to Venetian many times mostly because of the convenience and I’ve never been «wowed». But today I’ve decided that the convenience is not worth it and I will never go back. Both my daughter and I went today for pedicures after spending 2 weeks out of the country (i usually get a pedi every 2 weeks) and walking many miles on cobblestone streets; our feet were screaming for some pampering. I went with a color in mind (light/​aqua blue) which they had none of because it was a popular color and I was told they were waiting for a shipment… so I went to ULTA and bought the color I wanted. Later I thought that it was ridiculous that a nail salon didn’t have the shade I wanted; after all they are a nail salon and should be prepared to provide a customer with a good selection. THEY should of gone to ULTA and bought a few bottles of the shades to have for their customers; it would of cost them a whole $ 20! The nail tech barely cleaned the cuticles, under the nail and my heels and skin under the big toe were still rough. The tech that worked on my daughter told her not to leave the chair once he was done with her but never came back to tell her to sit under the lights and then another tech came over to tell her they needed that chair… awkward! They were quick to come over to get my payment; $ 58 for 2 pedis. Not even a smile or thank you. Once I got outside my daughter’s heel was hurting and she looked down and had a crack in her heel. I looked at my feet and could see little pieces of skin around my toes and felt my heels and felt the roughness; then I questioned myself if the tech even out lotion on my feet… I went back in and spoke to the manager and she looked at my feet and offered to have them cleaned up and I told her «no» because at this point I was frustrated and tired and I wanted to get out of there. She said she didn’t know what I wanted her to do and I told her I just wanted her to be aware of what just happened. I should’ve told her I wanted a refund. I am still debated if I should have my credit card company stop the payment. Afterwards I went to Bath and Bodyworks and got stuff to come home and give myself a pedicure. Don’t be fooled by the nice décor. This is the kind of place that just gives you a «quickie» and wants top dollar for it.

Although the interior was nice, this was the FASTEST pedicure I’ve ever had. Every step was very very quickly (and it was not busy. No other clients were waiting for an aesthetician.) Also, my pedicurist was barely paying attention to my feet. My sister’s pedicurist was even worse. She got started after me, but was finished before, and truly her pedicurist was barely looking down at her feet throughout.
Typical pricing though — $ 30 for the standard pedicure.
Nonetheless, very little attention paid and way shorter than normal.

There are times when I wish I could rate a place zero stars. Although we were promptly seated for mani/​pedis, the service went into steep decline quickly thereafter. No attempt at conversation, no attempt to find out what we wanted, just wham, bam, thank you ma’am, next customer please. On top of all this, in the process of cutting my big toenail, they actually cut my toe. No apology, just a hurried attempt to stop the bleeding. I hobbled around for about a week, cussing this place with every breath. Needless to say, we’re still looking for a nail salon.

I was out shopping at The Summit and stopped in for a mani. I’d been to Venetian nails once before a long time ago and had a good experience. I didn’t have to wait long even though they were busy, but the lady who ended up doing my nails seemed annoyed when I asked her to cut my nails instead of just file them. And that was just the beginning. She cut my cuticle too close and I started to bleed pretty good. She did apologize but dumped antiseptic on it, and dabbed glue on it before it even had a chance to stop bleeding. She continued to paint my nails while it bled and left a rim of blood along the edge when she was done. She still charged me full price and didn’t seem too concerned that she had cut me. I know that accidents happen but she seemed careless and dismissive. I’ve had better manicures.

I leave this place two stars because the quality of the manicure was not good, and the manicurist was rushed and impersonal.
A manicure here is $ 17! That’s five– six bucks more than most places. So, I would expect a higher level of manicure, yet I was disappointed.
When I asked the manicurist twice to shorten my nails, she ignored me. I think they may not speak English (ugh frustrating!) I think that if you work at a nail place though, you should understand the word «shorter». Also, they play loud annoying music here. It like music out of a war video game or something– very dramatic and strange. The décor is nice: granite countertops, big waterfall glass things, nice chairs. However, this does not make up for the staff.
I could have done just as good, if not a better job at home. The whole manicure experience was 20 mins. This place is like a factory with so many chairs and so many people running through. Again, very impersonal.
The only way this could have been worse is if the manicurist did a bad paint job. I will not be back.

Interior was very nice and relaxing. The staff were friendly and not overly chatty, which was I liked. I got a regular manicure and it was great. I got in right away, less than a 5 minute wait, without an appointment.
I will definitely go back when I need my nails done. I would suggest bringing cash for a tip.

I went here for a mani pedi the day before my wedding. The pedicure was just okay. The tech spent just a couple of minutes smoothing out any rough spots so I had to do it myself when I got home. I paid extra for the sea salt scrub, but other than that it was basically just some lotion and a quick paint job. The manicure was even worse. My hands are a mess I admit it. I wasn’t expecting miracles but there was no scrubbing, no massaging, nothing. I had some red dye on my hand from a project I had been doing with my son and she didn’t even try to get that off. With the additional salt scrub the mani and pedi came to $ 57, about average for good service, not what I would expect to pay for a subpar rush job.

Mostly due to its location convenient to my home, Venetian is my main place to go to for mani/​pedi needs.
The prices are decent. I always round up on my tip and end up spending $ 20 for a manicure and $ 30 for a pedicure, but if you do a mani/​pedi combo at the same appointment it will only run you $ 40. Not too shabby!
I’ve never had to wait more than 10 minutes for any appointment, and I’ve even been able to sit and soak my feet as I wait if the backup is for a pedicurist. As a full-​time student needing both stress relief and study time, I was able to use those extra minutes to catch up on some reading.
Venetian’s nail technicians aren’t the chatty type, which I appreciate. The ambience is very pleasant and relaxing, with a large fish tank of exotic fish, soft lighting, and frescos painted on the walls and ceiling that make one feel like you’re in Italy (or Louisville’s downtown Palace Theater — take your pick!)
All in all I’ve been happy with my experience, and my money usually goes a long way, with me not needing another pedicure for 3 – 4 weeks and the manicure looking fresh for several days. I’m a fan!