U of L Physicians-Family Medicine

I made an appointment as a new patient for a serious cough (which ended up being pertussis). As a new patient, I had to wait over a month for an appointment, which is very understandable. I had an appointment first thing in the morning, but I told them I had a serious commitment that I could not miss that was 1.5 hours after my appointment. I told them this in advance: when they called to confirm my appointment the day before and then again when I got to the office. They promised it wouldn’t be a problem and that appointments are 45 minutes max.
First off, the receptionist lady was not happy to be at work. She started cursing as soon as she closed the glass window on her way to copy my insurance card. Not happy about that.
I arrived 20 minutes early and filled out my paperwork before my scheduled appointment time. They finally got me back into my room 15 minutes after my appointment (fine, whatever) and by the time my BP and weight was recorded, I had an hour until I had another commitment.
I waited. I waited more. 40 minutes until my commitment. Hands sweating, I went out and, panicking, reminded the person at the desk that I had been waiting. I did this THREE TIMES. Until I finally left.
They asked me to reschedule.