The Sound Factory

My wife worked with Sound Factory recently to replace her factory stereo that had failed and had a very positive experience. My Honda Element still had the original factory speakers and some of them were starting to go bad, so I thought I’d stop in and see what options are available.
I was greeted quickly by Paul and he patiently walked me through what options were available. I’ve never had a car with a great sound system, so we talked about ways that I could really bump up my sound and stay affordable. I ended up getting all new speakers and a new video head unit and we setup a time for the install.
Paul promised to let me know when the order was placed (which he did) and to let me know when the parts arrived (which he also did). I dropped the truck off and Paul gave me a ride so I wouldn’t have to sit in their showroom for the few hours they’d estimated it would take. Their time estimate for installing the new equipment was pretty spot on. I arrived back and took off in the truck — WOW, big difference in sound!
…And then it stopped working. The radio would turn on, I’d hear a slight pop and no sound would come out of the main cabin speakers, only out of the sub-​woofer. I spoke with Paul and brought the truck back in. They had the issue figured out pretty quickly (a wiring short where it was grounding into the truck frame) and they made it right. The Element comes with a factory amp and so when we were talking about that, Paul mentioned that he has a low-​power amp available that doesn’t require a separate power feed that could boost volume even more for a reasonable price. I had them go ahead and add that and I now have the best sound I’ve ever had in one of my vehicles.
Yes, there was a problem with the install, but for me just as important as any other factors I grade a business by is how that business responds to issues and Sound Factory couldn’t have handled it any better. My experience as a customer was as good as any company I’ve worked with. I absolutely would go there again and would also recommend them to my friends /​family.

Even though I don’t know the outcome of my problem just yet, my experience so far has been outstanding. Customer service is amazing!!! Very helpful. They have wifi while I’m waiting. They’ve offered to pick up food for me while I wait. I would recommend this business.

John and his crew installed a flat panel TV above the fireplace in my den. Wow — what great service. The workmanship is perfect, John and his crew were so polite and his cleanliness standards are amazing. They hold a shop vac under the cutting tool while sawing into the wall! I will recommend, and buy from, Sound Factory again and again!