Tatú

This review should be taken in two parts. The first tattoo I got which was about 2 years ago from Joe was great and had zero issues. I wanted to get another one done over the weekend here in March 2014. I went and saw Joe again and he marked me down for an appointment two days later. I noticed that the shop was more disorganized this time and seemed to lack certain control and structure. Just to talk to him there was three people up front not understanding what the other two were doing so the management aspect seemed to have changed. After the two days I went in 10 minutes before my appointment time and Joe had taken a walkin. He refused to talk to me face to face and sent the admin person up front to tell me he doubled book this appointment time and told me to come back two hours later. After I told her that I’m a repeat customer and had this appointment time she said that I needed to stop complaining and just understand.
This wasn’t my first tattoo nor will it be my last, the first rule of running a tattoo shop is customer service and take care of any repeat customers. It seemed like to me that management had changed and customer service really has declined. With so many artist in Louisville and other shops willing to do what it takes to earn your business why waste your time, money, and effort on a shop/​artist who doesn’t even want your business? Do yourself a favor, go to another shop.