Spirits and Bottega

I didn’t even want to give this review 1 star. This is a terrible business. They have completely different information on their website and Facebook page. I bought a groupon for yoga and the whole thing felt like a scam so I sent a message to groupon and got my money back. When I tried to go to the yoga class the business had moved locations and not even notified anyone who comes to the class. Then I found their ‘art studio’ and no one there knew anything about where to go for the yoga. It was such a frustrating process that I do not wish on anyone.

Horrible place. I was screwed by them not once, not twice, but three times. I’m still waiting on a refund for services not rendered. The first class four of us signed up for we went to and it was the incorrect painting that we signed up for. We rescheduled and three hours before the class the owner called and said it was full and we couldn’t come. I told her it was a makeup class for the first screw up… we never got that back. Finally, me and my BFF had signed up for a class in April and we went and there was no one there at all and we haven’t been able to get in touch with them to get a refund. Initially, I did get an email response and they asked for my address so they could mail me a check, but no contact since then. Beware.

I purchased 2 groupons in February of this year, on the 8^th to be more specific. I called and had a reservation for June 7^th on February 14^th. It took half a dozen times of me calling just to get the reservation. I had problems getting my groupon voucher to work, so they issued me a new one and had me mark my Groupon redeemed. I just went to check some information and written on their website it says they are no longer accepting these. I used Rezclick to make my reservation and I was never contacted. I had to contact Groupon on my own and get a refund. It’s been a week since they refunded my money and I have yet to hear back from KAS. I left one voice mail on their answering machine, sent one email to their inquiry email and then used the contact me option on the spirits and bottege website. Nothing, nada, no response. I know for a company I’ll never have anything to do with now as the way this was handled was very poor.

AWFUL AWFUL place to try to do business with! Went there this past Monday to do a painting. 16 of us stood outside for quite some time and no one showed to teach the class. Several of us have already had previous cancellations or issues with this business. The fact that they are still offering vouchers through many different deal sites is disheartening. They should be investigated for FRAUD.

Ok so I have been avoiding writing this review because I couldn’t decide how many stars I should award. The only reason I am giving two instead of one is the efforts to make a terrible situation right. I do plan to update later hopefully to award more stars. Fingers crossed. So I, like many bought the Groupon for the booze and brushes painting class. I followed the instructions on the groupon and on their web site to sign up for classes online and it would not accept my code. So I sent them an e mail. And I waited. A week. I sent a second e mail and I called and left a message. And I waited again. Another week. I then called again and left a second message. Someone returned my call several hours later and after hearing horror stories from others I feel lucky that I received a return phone call at all. I explained what was going on and the woman said «well you have to book groupon classes over the phone» as if I should have somehow known that. I said ok well that’s what I would like to do. So she agreed to book the class for me. I told her which class I wanted to attend (a 6pm class on a Thursday) and she right away tried to tell me I can’t use my groupon for this class. All it says on my groupon and on their web site is that it can be used for evening classes Tuesday through Saturday only. Last time I checked 6pm is in the evening. After I pointed this out she agreed to put us in the 6pm class. So jumping ahead to the week of my class I received a reminder e mail stating that I was registered for the 730 class. I had specifically chosen the 6pm class because I have two little kids and getting home after ten on a weeknight makes bed times difficult. So I called and left a message. I e mailed as well to increase my odds of reaching someone. When I hadn’t heard back the next day I decided to check out their Facebook page. When I did I was surprised to read lots of posts by unhappy customers that were having similar experiences to my own. I also read several posts that said wine wasn’t being served at the classes as it is implied by the groupon is would be. I then went to KAS’s website to see if the 6pm class I had originally wanted to take still had openings. I was surprised to see that they had changed the painting that was supposed to be done in the 6pm class to the 730 class. I was mad because I had selected that class specifically because I liked the painting and the time. I then decided to join the other unhappy customers and post on their Facebook page. I expressed my concerns about the class time, the painting and the lack of wine. To my surprise someone from KAS replied to my post within an hour. Asking me to call them. I stated that I had called two hours ago and left my number on the voice mail. She promptly called me back which I appreciated. She said that they switched the paintings because it was popular and someone should have called me to ok moving me to the later class. Which of course no one had. She apologized and wanted to know what she could do to make things right. I told her that the whole process had been so frustrating that I was thinking about asking groupon for a refund. She then offered to let me reschedule the class or come at the 730 time and said that I could also ask groupon for the refund and she would give me another free class because I had had so much trouble. I agreed to come at 730 and was looking forward to the class. I was also told that due to some problems with the caterer they were unable to serve wine but that we were welcome to bring our own. I wasn’t too happy about that but I figured since I wasn’t going to have to pay for the class it was fine. We went to the class and really had a great time. I am excited to go back for my free class. I am concerned though because several people from KAS stated that they were very overwhelmed with the groupon customers yet they are still running the groupon for sale. That won’t help them to provide better customer service! I did have trouble contacting someone to schedule my free class as well but I tried the Facebook approach again since it worked quickly the first time. And what do you know it worked again! My advice for people having similar issues is to go through Facebook to get someone to respond to you and if that doesn’t work or you are just too frustrated to continue to try to get what you paid for, contact groupon with your story and they will refund your money. I hope KAS gets their stuff together because the classes are great and tons of fun but their customer service needs work.

I bought the groupon for the Sip n strokes– so excited to do it with 3 of my girlfriends… CAN NOT GET AHOLD OF ANYONE TO SCHEDULE IT!!! The online sign up with the groupon DOES NOT WORK! I have emailed– multiple times, which auto email response said I would hear from someone within 48 hours– that’s a joke, it’s been a month! I emailed again– no response. I’ve called several times but no one answers– ever! I’ve left a voicemail and still NO ONE! VERY DISAPPOINTED in their communications and now my groupon has expired! What a waste of money!!! I want a refund but extremely doubtfull that will happen because I can’t even get someone to talk to me when I want to use their services much less get my money back!

I bought a Groupon for 20 yoga classes from K.A.S at the end of November. I bypassed other Yoga Groupon offers and specifically selected this one because their studio was located close to my home and they offered weekday morning classes for beginners, all of which are very important to me. However, when I went to sign up on Facebook for my classes today I learned that their studio at Mellwood Center for the Arts has been shut down and that they have stopped offering yoga classes until they can get a new space. They aren’t telling their customers when the new studio will be open, where the studio will be, or if their class schedule will be the same when they reopen. They only offered a very brief post on their Facebook page offering an explanation for their sudden empty store front with no forwarding address after their Facebook page was flooding with angry messages from Groupon customers who had showed up for classes, only to find the doors locked and a «for rent» sign posted. However, they are still selling unlimited yoga passes on their website after clicking on a link under pictures, schedules, and a description of their now closed studio at Mellwood Center for the Arts. I’ve requested a refund from Groupon and now I know to avoid K.A.S. in the future!