Poe’s PET DEPOT

I discovered this place in the first week I moved to Louisville (3 years ago) – after shopping at Kroger I just wanted to stop in and see what it was like (because the original name tipped me off that it might be local/​family-​owned). I have a dog and two cats. I’ve been a committed and happy customer for 3 years. They know you by your first name (and you by theirs). Always helpful and immediately attentive. GREAT inexpensive grooming team. When the owner (Rob) noted I was buying the smaller (and more expensive) size bag of dog food for my dog, Winnie, he pointed out that I could get the larger size more economically (and probably also b/​c I did typically buy bags larger than that one). So I had to let him know that Winnie had just been diagnosed with a pretty aggressive malignant melanoma and her prognosis was… a day to day kind of thing at that point (though she is taking Piroxicam daily and so far not showing signs of pain, etc.) And he got tears in his eyes! That’s the kind of place this is. You aren’t just a consumer/​customer… you are a Real Person with a Real Pet who matters.

Poe’s Pet Depot is a locally owned pet store in the heart of St. Matthew’s. I typically shop at Feeder’s Supply but on a random Saturday afternoon Feeder’s Supply had their credit card system down and I urgently needed cat food. I came in here with high expectations. Spoiler Alert: They did not sell my cat food, but I could special order it. As it is a locally owned store they have all of the more common brand names for cat and dog food and litter, etc. If you choose to use anything other than this than they will do their best to special order it for you. As I needed the cat food sooner than later I chose not to special order it at this time but I am glad to know a store like this exists. My man friend was able to find his kitty litter and the kind that Feeder’s Supply doesn’t sell so he was quite happy! They seem to be a Ferret rescue as well. The Ferrets smell like… well Ferrets, which turned me off to wanting to browse the store. I prevailed. The staff is super friendly and they are all there to do good with animals. I’m a huge proponent of that attitude. I’ll definitely be back to Poe’s and may begin special ordering my food here with the understanding of some planning on my part on when I need the food. If you’re in the area or like to support local stores I’d recommend checking out Poe’s for your next pet supply run.

As a tourist from out of state, and a patron of high end pet supply stores, i was impressed with this store. They sell mostly high quality pet food with a range of low to high end food. The store was very clean although the ferrets always smell anyplace up. The staff was very nice and I was pleased with the selection of products. I complimented the owner on his selection. When I relocate, I will return.

Being a recent Chicago transplant I was having problems finding Dr. Elsey’s Respiratory Relief cat litter, no one appears to carry it. My one cat has allergies and this is the only low dust litter she uses that does not make her eyes tear after digging. I was surprised that no one carries it.
I tried a few stores (even the big box stores), though most were helpful, they never heard of the litter either. I went to Poe’s because I was told they carry a lot of the healthy pet food products and natural cat litters. They didn’t carry it either, but the owner was more than happy to order it for me from their supplier. I love Dr. Elsey’s litter products — they are the best for my feline family.
I found the store bright, clean and odorless. There is a wide variety of natural pet foods, etc. and the prices are reasonable — if you want the best for your pet expect to pay a little more … it is worth it. This will be my pet store «go to» in Louisville.
They also have a groomer in store. I had to take my one feline furball in because she managed to grow a nasty mat on her hip that she wouldn’t let me touch. Olivia was kind, gentle and quick, the mat was a thing of the past in a short amount of time and at a very reasonable price. I love this store everyone is extremely nice.

I love Poe’s grooming! They always take good care of our babies and do a great job. Prices are reasonable and they are always friendly. If you have a little dog, be sure to check out their really cute bows for top knots in the store.

The people who run this place are amazing. They know all the dogs by name and are so knowledgable on each and every item they sell. Awesome daily sales and even a grooming shop and doggie daycare.

Staff is rude and merchandise is overpriced.

Awesome pet supply store. One of the best. Locally, family owned store. The guy that rang me up was Rob, the owner. The other two people working were his son and his wife. Flipping awesome. Can’t go wrong here.
They don’t carry all the food you want. You want Purina? Kroger is next door. He carries the more expensive, healthy food. Blue Buffalo, Canidae, etc. And he’ll tell you about all of the products he sells, what he recommends, and so forth.
I drove all the way out here because I want Cooper to start eating Canidae, and PetCo is the closest place to me that sells it, oddly enough. They have a customer for life. Awesome dude and awesome store. Won’t go anywhere else.
Support local.

It’s a great store 5 stars, horrible groomers no stars. Shaved my dog with a one guard like she had matted hair or something. Maybe it was to hide a mistake because it started out as maybe a 3 guard. She looks like she has a tiny body and huge head. Like an Emu but pretty and short. My dog is just jumpy wiggly I assume that groomers work with jumpy dogs all the time? It’s a drag. I won’t ever go there for grooming again. Nice people though! 45 dollars.

This is one of the only shops in the area that sells Acana. When my dog needed a non-​chicken non-​beef food, the employees here were wondrously helpful in pointing me in the right direction. I have been supplementing tripe into my dog’s diet as well, and Poe’s was the only place willing to order it in for me.
Great customer service, clean, well organized store and a vast array of top of the line products. I will not go anywhere else for my pet food and supplies

Okay, so I met Lisa & Rob yesterday when 90% of the city was shut down due to the snow storm. They are so down to earth, helpful, upbeat yet modest. Our shipment of ScoopFree cat litter boxes did not arrive and they had it in stock! Earlier I called a bunch of other stores — Feeders Supply, Petsmart, etc with no success.
After talking to them for a while I realized they have better plans than Feeders Supply for pet food and other goodies as part of their frequent shopper program. So, guess what? I got BLUE dog food as well; and I will get the 10^th bag free. They also have a grooming section in their spacious looking facility, which incidentally does not look that big from the outside. Check out Poe’s Pet Depot, people; I don’t think you will be disappointed

I prefer this place over Petsmart anyday. the groomers listen and take great care of your furbaby and the prices are right. The only reason I could not give 5 stars is the selection for other pets, like birds, is not that vast.

Super friendly and accommodating staff.
I can only recommend this place if you are looking for a pet store that cares about your four legged friends

I Really like this store. As soon as I walked in I was greeted and then welcomed to handle a ferret. Now that’s my kind of store!
Ok, the selling of animals in pet stores makes me sad. I think it’s demonstrative of how society sees animals as playthings rather than sentient beings. Thanks for indulging me.
So, what do I like about Poe’s? They actually love their animals. That ferret I held? Theirs. Out of the adorable, lo mein pileup of Adorable ferrets, only 2 were for sale. The others are permanent members of the Poe family.
Cute!
So, I actually walked in 2 minutes before closing (without realizing) and they treated me like I mattered more than closing time. While I insisted on returning during their open hours, it meant a lot that they considered me and my time above theirs. Way to go family-​owned business!
I was only in for 5min but I’ll be back again and again just for their products and how they made me feel.

I am continually impressed with the incredible service that I receive every time I go to the store. Everyone is incredibly helpful, knowledgable and kind. It is a real pleasure to shop at this store.

People there are very friendly, very nice and welcoming!!! I’ll never have my dog groomed anywhere else.

Had to let everyone know how good Poe’s is. Shopping is a joy with wide aisles and not crowded. They will go out of their way to order anything you can’t find in the store. The customer serice is A+! This is a well laid out store in the Hubbards Lane shopping center,