Papa John’s Pizza

Worst pizza place in the city. I’ve been told there was a twenty minute wait only to have my pizza delivered hours later. I’ve also received the wrong pizza on several occasions, and being a vegetarian receiving a meat lovers or pepperoni pizza is incredibly annoying. Especially when I’ve waited upwards of two hours for my delivery. Only order here because I can use my Cardinal card.

Ordered from here before and they continually close earlier for both delivery and carryout. over it now.

Worst papa johns in the city, place my order at 11, 45 to an hour wait for delivery. Didn’t get my order within that time so I called to see what was going on and they said they didn’t know about my order and that my there was no delivery to me. At this point I’m very angry and spoke to the manager and all he could say was sorry and also I had already paid for my order with card over the phone and he couldn’t even refund my money. Somebody will be replaced over this.

I’d give other stars if I actually got a pizza. Ordered @ 1100, called back @ 1240 to figure out what had happened. The person who took the order put in the wrong address for the hotel, and put in the wrong area code for the phone number. Both of these are fairly important for a delivery business.

Ordered two pizzas on a Sunday night, and it was delivered in only about 40 minutes by a friendly driver. The order was correct, included the extra sauces I wanted, the pizza was fine and still hot — about the same quality you’d expect from any chain pizza place. I was hungry and didn’t want to leave the house in the cold weather, so beggars can’t be choosers. :)

Tonight is probably the only time I’ve ever had a bad experience with this location. First our pizza guy called us to say he didn’t have change. Which I don’t understand at all… How do you work with money and not have change? Second when we called to order we talked to somebody new and our order was not what we wanted at all. Very disappointed I’m stuck eating pizza crust for dinner.

Unfortunately tonight I had my first not so good experience ordering from this location. We ordered two pizzas. One sausage and olive and one just extra cheese. I many times will order my cheese pizzas well done because I like just a tad crispness to the crust and a slight brown in the cheese and I have never been disappointed however tonight was another story. My pizza was burnt. The crust was hard and had that distinct charred taste which is not ideal in a pizza. I really think it was forgotten or something in the oven. I have never received anything from this Papa Johns that was this poorly made. I guess they decided since our other pizza was ready they would just deliver the burnt pizza to us and hope for the best instead of redoing it but I’m the future it would be appreciated if they just started over. I would rather wait a little longer than be delivered an in edible pizza. I am still awarding two stars instead of one because our other pizza was up to par and the delivery time was still reasonable. I will update again and hopefully my next experience will be back to four stars.

There are few options for delivery in Louisville. Out of desperation for easy dining options, I sometimes holler at Papa John. Hometown hero, somethingsomething. The encounter I had with this company tonight is so infuriating, I’m tempted to call the BBB next.
In short: Customer service is nonexistent. No apologies for their own mistakes.
— I ordered a pizza online. 30 – 40 min delivery time. 1 whole hour later, I receive a call from the branch saying *I* must have put in the wrong address bc their location is 20 miles away. No apologies. Somehow, their software assigned that branch to my address. The employee said another branch could deliver it.
— I then checked my bank account: I’ve already been charged.
— 20 minutes later, receiving no further updates, I call the 2^nd branch. They don’t know of me. But I can place ANOTHER order now… Though I might be charged twice. And it would take 50 – 60 minutes!
— Many phone calls later, after getting not one apology from HQ, I began to doubt the integrity of the gene pool. Not one offer to comp a side of breadsticks. Not any reassurance that they’d look into the whack flow. Just a recommendation that I GO PICK UP a pizza myself to avoid the frustration of delivery.
— Also: Refunding my $ 25 will take 3 – 4 weeks.
Sell that Mazerati, Johnny, and send your people to 10 minutes of training.