Once Upon A Child

I have shopped at this store in the past, and occasionally go for sales. Every time I go in, it stinks, and has a creepy feel about it. One time, a man was walking around with a baby that was nearly naked, asking me something. Then, today, I go in and find some cute outfits, but am standing in line for 15 minutes or so, behind one person. The other cashier didn’t even bother to take the time to stop and get over to me. I just left my stuff after a point. The family in front of me, kept putting more items up, and took forever. Just bad service, anymore. Wasn’t the shoppers fault, but it does get frustrating. I overheard one cashier tell a lady that she couldn’t take most of her items because they were «old.» Then, she called a previous customer and let them know they left their «unsellable items, and that she wanted them to know before they get thrown out.» Ok, seriously, throwing away… I sure hope not. I sold one, one single time, and they purchased maybe three of the items with new tags, and gave me everything else back. You can go in there and find tons of worn clothes, toys, and giftware, and I am puzzled how that is sellable. I wonder if they are getting the majority of their items from donations of some sort, rather than buying back. I don’t get it. I think I will just stay away from them for a while. Rude, stinky place.

RUDE, the rudest workers! Been to both locations and they are completely RUDE! First time selling here and I went by the website however when getting here was told they don’t buy some of the things. I stood there being totally ignored and had no guidance or even so much as a hello! They didn’t tell me I had to sign in or anything so I stood there holding all my belongings until they finally addressed me only to say we don’t buy those!
Obviously this is a ongoing problem. People forget if not for the customers they would not have jobs. I have been in customer service for many years and this was upsetting to be ignored and then brushed off this way. No smile, no explanation of what’s going on. No assistance what so ever. Its horrible and what’s worse is the fact that people have been complaining about it and its still going on! Its a great idea for families but very poor execution. Perhaps the business plan needs to be revamped. Perhaps that’s why the franchisee is trying to sell?

A most disappointing experience. Was told that I needed to wait for 45 minutes to get a total on the stuff I wanted to sell. Waited an hour and forty five minutes. If you plan to unload your used children’s clothing, toys, etc here, plan to spend the better part of the day listening to the cheesiest piped in music from the 1970’s that you can imagine.

This business knowingly buys and sells stolen property. When we and two neighbors found two strollers and two wagons at their store they refused to give them back and insist upon selling us back our own property! Boycott this criminal enterprise.

The customer service here is terrible, employees are extremely rude and the prices are high for used items. The return policy is seven days for store credit, no cash refunds. You can barely walk through most isles because of toys or clothes blocking your way. Watch your purchases carefully for holes and wear/​tear because items are not checked well before placing on the shelf for sale and the terrible return policy.

Went in looking for a gently used crib. They had two cribs. One was priced at $ 150 and the other at $ 200. They were in terrible shape and should have been priced at least half of what they were marked. I could have easily gone down the street to Target and gotten a brand new crib that was almost identical to both cribs in the store for much less than what they were selling these cribs. Not the kind of items I’m willing to spend money on. Very disappointed.

This store is actually very organized and clean and a great place to resale gently used items. If you come first thing in the morning the wait is never bad, but don’t come later on in the day or it is a nightmare. They carry things for purchase as well, toys, kids furniture, strollers, clothing.

HORRIBLE!!! This was my first and only time selling to Once upon a child (the one on Dixie) I will never again set foot in that store. First of all it smelled like mildew, second the ladies at the front register were more concerned with gossiping than doing their jobs.
As for the selling process we were there for an hour and a ½, the store paid me $ 20.00 for a few items– this is where I became unhappy– the women proceeded to tell me that our clothes were out dated by 2 years or more– I purchased most of them this fall and at Christmas (someone decided to gave a growth spurt) every piece of clothing was from: Justice, The Gap, Old Navy, Aperpostale … She also told me they only buy brand names hello!?! I have pictures to prove that all of our clothes were nice …
The service was garbage– the clothes they do sell there are over priced– the staff is horrible rude! You would make more and have better luck using Craigslist

I agree with the previous review that the selling process is pretty rough. I had a nearly identical experience to the other Unilocaler. I walked in to sell some stuff and I wasn’t greeted by anyone. I had to stand at the counter and wait for a long time to actually get an employee to acknowledge me and then she was entirely unhelpful and incredibly rude. The second employee was much friendlier.
It took over 7 hours for them to go through the stuff and tell me what they were interested in buying. Luckily you can leave the store while they’re doing through your things. However, when I first dropped off my stuff I was told it would take no more than 2 hours and that I should be back by then. When I got back it wasn’t done so I had to head home and then make a trip back out to the store later in the evening when they’d had a chance to go through everything.
They also have weird, specific rules about clothes (ex: onesies have to be grouped into threes) that no one tells you about until after they’ve gone through all of your stuff and have already quoted you a price.
Selling there sucks but if you’re looking to buy clothes/​toys, they do have a fairly decent selection and everything is reasonably priced.

My experience was only with selling here, not buying. Based on my experience selling though, I doubt I will return to see what it’s like to buy here.
The entire process was not well organized. While it would appear that the chain has the steps in place that should make this a rather painless and hassle-​free process, it really seemed like employees didn’t care about the customers in the store.
I walked in the store and nobody greeted me for a good 3 minutes. I set my stuff down on the counter near where it appeared you were supposed to drop clothes off, and stood by the counter waiting. I’ve been to stores in the same family as OUAC and am usually immediately greeted by an employee who helps initiate the buying process. After a few minutes another customer who was waiting for her buy to be completed said, «Have you ever sold here before?» I replied that I hadn’t, so she told me to fill out one of the slips of paper that was in a plexiglass container on the counter. Read that again: ANOTHER CUSTOMER was the first person to speak to me and she told me what the process was for selling at this location.
I finished filling out the paper and waited. I was hoping an employee would set my things behind the counter «in line» to be sorted. After a few more minutes a bored-​looking employee finally said, «Just leave your stuff there and go run errands or whatever you need to do.» I was seriously uncomfortable with that suggestion, so I browsed around the store until my things got in line to be sorted. Only then did I leave to «go run errands or whatever» as I had been instructed.
I returned about an hour later and saw that my buy was ready. I walked up to where the registers are located and another bored-​looking employee asked, «Are you going to buy something?»
«No,» I replied. «I just saw that my buy was ready.»
«Oh, ok,» she said and stood there. «What’s your name?» I told her, and she gave me the quote. I asked about a particular item that had been very expensive, and the employee sighed and moped over to a blue bin. As she was moping on over, I looked to my left and saw that the diaper bag I had brought to drop off was sitting on another counter with items that an employee was preparing to donate. Just sitting right there, anybody could have just picked it up and claimed it was theirs, and — since OUAC didn’t want to «buy» it — they could probably get away with it. Furthermore, aren’t I supposed to get a chance to claim back what they don’t want to buy since I had returned before 6 PM as instructed?!? I had already been underwhelmed by the lack of employee diligence at this place and my blood was boiling.
When the employee returned with the blue bin (containing everything I had brought except for the aforementioned diaper bag), I told her I’d like to have the particular expensive item back. She sighed again, clicked at her computer, and gave me the new quote. At this point I didn’t really care what the amount was, accepted the buy, told her I’d take the diaper bag I had brought that they didn’t want, and left.
One major point I need to highlight about this experience:
– NOBODY ASKED TO SEE MY ID, NOT A SINGLE TIME. Given how little supervision there was at drop-​off, what would have stopped another customer from glancing at my last name, then pretending to be me once my buy was completed? I’m used to other stores owned by this company’s parent organization where an employee enters my information at drop-​off, then asks to see my ID once my buy is ready, and the fact that nobody does this at UOAC really irked me

They may have expanded the building, but the selection is still terrible.
Most of the furniture is either dirty, abused or both, and like everything else in the store, overpriced by at least 25 percent. The aisles are narrow, there seems to be only the most basic organization to the entire store and the service is usually friendly but slow.
When they say «gently used,» I can only divine that they have a much different definition of «gently» than I do.