Norton Immediate Care Center

Great clinic. Called on our way through for a thanksgiving trip. They do call aheads for up to an hour. I planned this and arrived to be seen quickly. Dr was kind and helpful. He called in some antibiotics and helped us greatly!

I was at the Norton healthcare blvd immediate care ctr (near Costco) on Sunday because I had a deep cut on my hand near my thumb. After paying my $ 75 copay to the rude receptionist who obviously does not like her job & sitting in the lobby bleeding into a towel for an hour I was finally called back to triage. Nurse immediately took me back, cleaned it up and called doctor in. The Doctor didn’t even want to look at it, just said go to ER. Apparently that was «diagnosing» it because I am still being charged for that visit and ER visit. I won’t be going there again

I was in Louisville on business and had just arrived at the airport. My hand started hurting on the plane trip and by the time I landed in Louisville I was in extreme pain. I went to this urgent care at the recommendation of my local business contact. When I arrived they were very friendly and took my insurance info and copyay efficiently. I would say almost as efficiently as my regular doctor’s office who already have all my info on file. I was #3 in line and waited about 25 minutes to be seen… I would say this probably quicker than normal I was in so much pain and very worried that that point that perhaps I should have went to a full ER. But after talking to the Doctor she assured me she had a fairly good idea what was going on with my hand but that she did want to lance it and take a culture to be sure the antibiotic she was giving me was appropriate since there could be a number of bacteria that could cause the infection. I am a HUGE wimp when it comes to these kind of things… let’s just say blood, needles and such cause me to faint and drop like a rock on the floor. Her assisting nurse was very patient and kind and held my other hand while the doctor lanced it and took the culture… yeah fun times. But they did it quickly, got it over with and it did start to feel better from the pressure release, as they promised. The Dr called in the prescription to the local CVS and gave me detailed instructions on soaking it in Epsom salt as well as taking an oral and topical antibiotic and that should go or be taken to the ER if the infection seemed to spread or I was unable to move the joints in my hand. I did as she instructed and it did start to get much better withing 4 – 6 hours. The Dr told me the culture would take 4 days to show results and they did promptly call me back today with the results and did alter my antibiotic to match the culture results. all in all I am extremely satisfied with the demeanor, efficiency and little extra love and grace they extended me. I was traveling and this was a very scary thing to go through traveling on business alone in a city… I’m so happy to have found them and received the excellent and potentially life-​saving care that I did! Please note these centers have rotating staff and doctors to accommodate the long hours and 7 day a week schedule they are on. So though I had an excellent experience there is no way to tell who exactly you will get or how you will be treated. I have found showing patience and courtesy to your care givers goes a long way in helping you to get the same treatment in return.

Horrible experience. The doctor was a complete quack. She was rude and didn’t even address the major issue I went in for.

I took my son to the immediate care center on Preston Thursday night. My 2 year old had fell in our driveway and appeared to have something in his head that looked like a rock. His skin was not raised but there was a something black and shiny in the wound on his forehead, so we took him to the immediate care center. They did x-​rays and the docter said that he had nothing in his head and that he had the asphalt coloring in his wound and that we should just continue to clean it out with soap and water. Dad and I were relieved.
The next day at around 3pm I got a call from another immediate care center that told me a radiologist had looked at the x-​rays and that there was something in his head. I was scared, shocked and confused, I asked the guy what was in his head. He replied with «I don’t know but something is in his head». That response left me crying and asking why the docter had not seen this. They said that they don’t know how they missed it cause it was obvious. The order was to
take him to kosair and get a catscan.
So we took him to kosair where the docter there pulled a small rock out of my child’s head. That docter said that he was appalled that the immediate care center docter did nothing and sent us home. He told us that this should have never happened, they should have never sent us home with a rock in my sons head.
He even asked what immediate care center we went to, so he would be sure to never take his kids there. I wonder what would have happened to my son if nobody had caught their mistake???

The first time I came here I waited for over 4 hours to be seen. The nurse practitioner that saw me gave me 5 minutes of her time then left the room. She took another 30 minutes to write a simple prescription for an antibiotic to treat my ear infection. My husband visited the same location today. There were only 4 people ahead of him. The girl working at the front desk was rude and kept rolling her eyes at patients. He was finally seen by a nurse after 2 hrs of waiting. She took his vitals then put us in another room where we waited another 45 minutes. We could hear the doctor chatting outside of the room with nurses about what they bought on Amazon and what their plans were for the weekend. We got a refund and left. This place is unorganized, and their staff are unprofessional. Don’t waste your time!

I will never visit this urgent care center again. My one-​star had nothing to do with the wait-​time. I visited this urgent care on a Sunday and completely expected to wait a few hours. The front desk staff was friendly at first but as the wait-​time grew their patience decreased. They were also very loudly joking and laughing while the waiting room full of sick people listened angrily. When I was called back a nurse with less-​than-​stellar bedside manner rushed through my in-​take. She barely spoke and when she did she told me to just «guess stuff» so they can keep moving. I was ushered back out into the waiting room until a clinic room was available. Finally I was called back. A flightly, spaced-​out, Doc Emmet Brown look-​a-​like, walked in. He barely listened to me and never looked at my chart. He dismissed my pain and then aburptly walked out mid-​sentence. Later he came back in — said one sentence about some lab result — and rushed out again. Leaving the door wide-​open we heard a nurse checking in every room looking for «Toree Parrish». I called out and she came in and handed me my perscription… even though I had yet to be told what I have. The place is unorganized, in-​effiencit, and unprofessional. At least it was clean.

I was the 4^th person waiting from when the doors opened and it still took 1 hour and 15 minutes to be seen. I am from another city and now currently residing in Louisville and maybe I’m used to a different standard of healthcare. When your feeling like absolute crap it can feel like eons to be seen but for it to actually take such a long time is ridiculous. Dr. Rademaker was great and on point with her diagnosis and treatment plan. I just don’t think there system is very efficient for a physician to come in to see you, give you a diagnosis then leave to chart when there is a computer right in the room. Then keep the patient waiting again so you can basically then dismiss them to leave. Just not impressed.

I have an unfortunately high probability of getting injured on a somewhat regular basis. For the past two instances of physical damage (a broken elbow and a sprained hand), I have gone to Norton Urgent Care because they take my insurance. The first time I actually went to the downtown location (inside the Yum Center), but a couple of days ago I went to this Bardstown location.
I arrived around noon on a Wednesday (without an appointment) and there were two other people sitting in the waiting area so I didn’t expect the wait to be too bad. I filled out a couple pages of paperwork (P.S. they will ask you to confirm if you have a living will which is called an «advance health care directive» on the form, so be prepared with an answer I suppose). More and more people kept filing in once I was waiting on my turn (seemingly due to the usual winter cold/​flu/​etc), and I did wait a while to be seen, but once they took me back everything was pretty smooth.
I was seen by a physician’s assistant and a medical student both of whom were very nice. Then they took a few x-​rays, decided it wasn’t broken and then drew up the exit paperwork. I especially appreciated that the PA came back and told me about what I should be looking for in determining if I would need to come back in to have my hand examined for soft tissue damage. She even gave me a printout with the same information which was great. All in all, I was walking out the door after an hour and a half which wasn’t too bad. If the future brings me more slips and falls, this will be a place I feel good about going to.

I gave one star only so that It would register. This is the worst Immediate care there is. the Dr. Has Absolutely NO PEOPLE SKILLS, I went in after being hit by a car on my bicycle, I was asked SEVERAL TIMES by the Dr. if I was wearing my seatbelt… Since, when do they put seatbelts on ANY bicycle in ANY country.
That was not the only thing that happend but, I strongly recommend going somewhere else,

I don’t have a primary care physician so NICC is generally where I go when I’m feeling ill. Go early in the morning (they open at 9 AM) to avoid waiting for a long time. They are quick but attentative. Every time I’ve been there is a positive and uplifting mood in the air. I know I’m on the right track to healing as soon as I step through the door. Of course, no one wants to visit the doctor, but if you have to go, try out Norton Immediate Care Center in the Highlands. Get well soon!

You take the good, you take the bad, you take them both and there you have… the facts of life.
I was here today following a nasty spill in a parking lot which resulted in a lot of pain and will probably result in a purple foot very soon. Things were running a bit slow, but I was there for about 1.5 hours, which included X-​rays and crutch fitting and brief instruction. So this visit was a success.
The first time I was here though, was another story. I went in and despite access to my medical records, was given a diagnosis of appendicitis. Except my appendix was removed 20 years ago. They then consequently said that I was fine, it was absolutely nothing and to go to the ER if it got worse. Not helpful and not really a good thing.
But it’s a convenient location. So if I need it again, I guess I’ll just hope for a visit more like today.

I still haven’t gotten a PCP in Louisville, so right now I go to urgent care whenever I’m feeling ill.
I arrived around 3:30pm where there were about 3 others in the waiting room. The office is nothing fancy, but it works fine for what it is. I was in to see the doctor around 3:45, and out with a prescription in-​hand before 4:15. While it was quick, I didn’t feel rushed, and I felt the doctor listened to my concerns.
My only complaint is that the people at the front desk were discussing things that probably shouldn’t be discussed in the workplace, let alone in front of patients.