Korfhage Floor Covering

It is difficult for me to write this review because my father has a history with this company. They have always been great for him. However, it was the complete opposite experience for me. Throughout the process of purchasing the carpet, everything went well. I was a little put off because they provide you with 3 pages (front and page — 3 columns on each side) of names of satisfied customers. It was kind of odd in my eyes. I understand a page or even like 30 names, but this was extreme. Almost as if the Korfhage needed to prove to themselves that they are great at what they do.
Well, they aren’t great. Not even 6 hours after my carpet was installed did we begin to walk over holes in the padding. I am not talking a small hole but holes the size of a grown man’s hand. We hadn’t even had the carpet for an entire day before we discovered 2 large holes in the padding below the carpet. Not only were the holes large, but they were located in the middle of the rooms. I wanted to cry. I already had to take a day off of work for the carpet to be installed.
Not matter how they fix this situation for us, it is a completely unprofessional job. They tried to tell us it was probably a defective pad. This again, rubbed me the wrong way. I will have more respect for you if you acknowledge a mistake was made instead of blaming it on a 3^rd party. The laborer told Nick he would come out on a Friday to look at it. Nick asked off a half day of work to stay at the house for the laborer to come. At 9am on said Friday, the laborer called and said he would need to come on the following Tuesday. Nick explained that this was not acceptable considering he had to take a half day from work. They finally agreed to come out and fix the situation.
I appreciate them coming out and fixing the mistakes they made. However, I will not raise my review higher than 2 stars due to the inconvenience of the situation. Missing an additional half day of work is unacceptable in my opinion.