Kmart

I really love Kmart. Their stuff is a far better quality than «other» marts. The prices are about the same, and the people are much nicer.
The only thing that I didn’t care for is the way the employees didn’t take much initiative in keeping the store cleaned and straightened.
I think with more proactive management and marketing, these stores could be revitalized and regrown!!!
I really do love these stores.

Stopped in this store today after my husband’s chemo treatment. Found a pair of pants to purchase and took them to the counter. The cashier (thought) asked me for my zip code and I gave it to her. She started huffing and puffing and told me it wasn’t enough numbers. Then she says she asked for a phone number for my rewards card which I had told her I don’t have, which I AGAIN told her. She immediately began screaming that oh yes I had told, her I had a rewards and I could just go to another register. I. I have never been treated quite so rudely by any store employee ever. I am not proud that I was rude right back after a while and I am sorry for that. BUT, the cashier continued to rant and rave and tell me how incorrect I was and THEN couldn’t (wouldn’t) run the purchase on, y debit card to complete the purchase. I complained to the manager but was too upset to talk much. The customer behind me abandoned her purchase and walked out also because she was upset by the employee’s rudeness.
We will not be returning to this store.

Light on at an empty register, the customer service lady, Shanta, called me over. Slammed my purchases around, swore under her breath, turned her back on me when i was trying to pay and telled at other employees loudly. She never turned around to get my reciept, so i took it and was leaving, she yells «you have a good day too!!» With a nasty sneer. I called corporate, they said a manager would call me back by tuesday, nothing but crickets. I am horrified by the lack of care, no more kmart, sears or their affiliates.

Need to hire more
was scarce. Service was ok but slow moving lines and a lot of mid marks on item. Fair overall

A parking lot drug deal, empty shelves where inventory once was, a young woman with a hospital IV sticking out of her arm, nonexistent customer service. These are all things I experienced upon visiting this particular Kmart. Corporate should be ashamed. This place is not safe, not clean, and I’d be surprised if it stays in business too much longer. Take your money elsewhere.

This is like a crackhouse meets store. A Kmart could be placed in the nicest area of town and the same «type» of people shop there.
I’ve only been here twice. Both times to buy car/​auto items. Once I was buying a battery for my dad’s truck. I asked the man working in auto which batteries would fit my dad’s truck. Instead of helping me, he hands me a giant book and said «Look it up.»
Yup, what customer friendly service. The store is dirty. Never recovered. Thank God I don’t have a mullet. I can shop elsewhere.

The store itself is fairly nice, but they need to hire about 20 more people and get new registers. It always takes a long time to check out. There is litter around the store sometimes, left by customers. But you can always find what you need, even if you can’t figure out the price or buy it in less that 15 minutes. The clerks are friendly, but overworked. I buy a lot here, but you have to plan to be in line at least 10 minutes. The women’s clothes section is very nice, and there are lots of yard things to buy. I got cheap birdseed, if you’re looking for that.

Terrible service, these people obviously do not value their jobs, things are always out of order, and people do not want to help customers. This place looks like it’s out of business, but it isn’t. They should go ahead and go out of business though because it is TERRIBLE. This is the worst department store I have ever been to. I could go on for ages.

Well I’ve been on hold for about 10 min or more I just stopped keeping time because my phone is on speaker. I’m looking for an item and I have the item number. It seems they just don’t care at this place. They need to just go out of business, the service (people) is lousy at best.

OK, Kmart, you pissed me off. On the way home from work, I decided to take a quick detour to return an undersized kid’s shirt. Normally, I will pick Kmart over Walmart simply to avoid the over-​crowded, unwashed masses. Kmart still provides the bathing-​challenged but I can at least avoid the crowds, a plus on an average 2-​star experience.
On this given day, I wagered by the number of cars in the parking lot that employees outnumbered customers by at least 2 to 1, so I assumed I’d be out in fairly short order. And that’s where I went wrong. Damn assumptions.
Upon entering the relatively clean, organized store, I would say my guess was dead on. Employees milled about doing re-​stock, shelf presentation and price checks, customers dazedly passed through checkout lines, and one woman patiently stood at the return counter, going through the process of the return.
The return. I believe department stores purposely make this as excruciating a process as possible, not only for the customer but for the employee as well. Override codes, improper sku data, unknown UPCs based on product availability at other stores, policies in regard to cash versus store credit, it’s all just a desperate cash grasp. And I believe I heard most of that while I stood in line behind Mrs. Rip van Winkle. Honestly, her patience began to annoy me. And I’m supposedly, an amazingly patient person, or so I’m told.
But I’d had enough, enough of watching other employees (and a manager) simply let another employee struggle with completing a return, watching a customer not have questions answered, watching other customers line up behind the original customer knowing that no one else was going to man the other return station to at least help those waiting. So I left, and I won’t be back.
Now, pay attention, Kmart. Here’s the thing. With the return/​exchange counter placed directly at the front of your business, the first thing any customer sees as they enter, you sure as hell better make sure you make that experience is as inviting a process as can be. It should be well-​staffed, and with your best customer service agents, representatives, whatever. Quick, precise, friendly. Yes, it’s nice to hold onto money once it’s in hand, but it’s far better to have customers who return to the store, not just for returns, but for purchases, because they know it’s a far better option than going to that other Mart. Unless you’re secretly taking pics on your cellphone of odd people, then go to the Wal, it’s a numbers thing.

Good: Large size department store. Lots of Martha Stewart stuff. Big selection of kitchen and housewares. While a Kmart discount department store is not always my first choice, sometimes it probably should be. Most of the time, when I can’t find a certain something, it’s a Kmart. Good location — convenient to the neighborhood, and for everyone else, easy on and off the Watterson Xway.
Bad: In general, the heyday for Kmart stores was the late 70s or early 80s. And when the heyday passed, time froze. Styles and merchandise changed, but the store itself stayed the same. When I visit a Kmart store, it doesn’t seem any different than when I was jumping through the aisles as a kid. Now, the store is clean, but rough around the edges. While I’m sure the place has been through a little rehab now and then, it sure doesn’t look like it.
No need to visit this Kmart. Yet, you probably should.

Yeah, it’s a chain. But at 9:30 at night when we are halfway done with priming the hideously ugly Barney purple from hell spare bedroom and on a roll, what happens. The roll of painter’s tape hits cardboard. Shit.
I check my trusty smart phone and see that Kmart is open til 10 — long past the awesome local hardware stores. So off I go. I will say that I tend to hit this less annoyingly crowded Mart (that isn’t so full of interesting people to have its own website dedicated to them — though worth perusing on a slow work day!) on my way home from work as it is conveniently located next to 264, rarely crowded, and super cheap.
This trip, however proved much more, um, entertaining?
As I’m walking up, a clearly schizo homeless dude is rubbing money against his jacket. Hmm. He looks up, grins, and says «It has more than one use!» Insert totally creepy, happy, out of it laugh. Ooo-​kay. So I collect my tape, $ 3 spray paint for my porch remodel, and some cheap socks while I’m at it. I’m out by 9:45. And then I meet my friend again. This time, the quote of the day. Well first he politely tells me to have a nice night. Thanks! And then my advice/​warning. «Watch out for the squirrels. They hide on your car and then kill you.» Good to know. Thanks Kmart and sketchy homeless dude. My walls are now taped and primed and shall soon be a bearable blue.
Also, I almost gave good olé Kmart a fourth star simply for their sales when seasons end. I checked a gazillion places for a gas grill about Oct and they were about 100+ for the nice ones. Went here and got the last one for 50 bucks. Not an offbrand either. I was soooo proud of myself and my fancy shmancy grill that I can actually operate. Burgers anyone? Or squirrel?