Ken Towery’s Tire & Autocare

Car was in and out for being a Saturday. Only offered suggestions based of their analysis.

⁹⁄₈ update
These guys were polite, professional, speedy, accurate and not at all pushy. They did a great job with the oil change, turned it around in time and the price is very, very good. They’ve earned some loyalty from me for sure.
May
Nothing extra special about my experience here this spring but I like them well enough to go back. My car was slow to start, in need of an oil change, and making a screeching sound.
Oil was changed, they found the source of the screeching, and didn’t experience the slow-​to-​start issue I was worried about. The cost to fix the screeching (AC belt) was too high and it wouldn’t be affecting the way it runs yet so I opted out.
Decent prices, very polite and professional services, my gut tells me they’re honest and I didn’t feel any pressure. Lived up to all promises. I’m going again tomorrow for an oil change so if it’s just as good, they’ll gain star #4.

Brought my car in on a Saturday morning (around 11 am) for an oil change and a tire rotation. I was told that it would be ready in 1 – 1 ½ hours. My girlfriend called to make sure that it was ready at 3:45pm. When she called they informed her that they had 2 cars in front of mine. They told her the car would be ready at 5pm when they close, and then asked «Do you really need the car today?» Keep in mind that they are closed on Sunday’s. When we went to pick it up at 5pm, the truck was still being worked on and we waited 10 mins for someone to acknowledge us. Once they came to check us out we were told that they didn’t rotate my tires because they’re in horrible condition and it would do me no good rotating them. My tires are not new, but they are in good condition. I won’t return to this location. Something quick and easy turned into an all day event.

Don’t consider if you value your time and want customer service.
Long story short and I am not going to get into details here. I called last week and talked to Duane to make an apt for Sat 6÷13÷15 at 10:30a. Got there early and no apt because Duane dropped the ball. The desk while unapologetic, did say they would put me in front of others since I had attempted to make an appt. and they would be taking it since only two cars were in the bays. 25 minutes later I noticed my car had not been moved inside. When I inquired at the desk, after they all talked to each other, came back and they said it would be no less than 45 minutes before they could get to the car because the guy was working on three other cars now. I told them I was out of here. Not one of them said «I am sorry for the inconvenience sir» or «sir, let me see how I can make this up to you for the inconvenience. I asked for the key and not one of them seemed to care whether I stayed or left.
I was so pissed and disappointed at the waste of time I called the President of the company, Kim Rudd at the 800 number and left a message in regard to my disappointment at the service offered a long time customer that has three autos serviced there.
It will be interesting to see if I receive a call back from the President. Whom I would think would want to know why a loyal customer is leaving. I will follow up.

Went there on a Saturday to get a new set of Yokohama tires for my 09 Camry. Called that afternoon to see if I could get a «rush» appointment to come in that day. Weston informed me that they had some cancellations so to come on in. Got there, Weston was very inviting, professional, and friendly. Explained everything in detail. Dropped the car off, left, got a call back 1 ½ hours later to let me know everything was complete. Got an alignment in addition to tire replacement for just an additional $ 69. The Yokohama tires included a special mail in rebate for a prepaid $ 60 Visa reward card.
My car now drives like it’s brand spanking new! Bottom line: friendly service, fast, informative, professional, and at a very reasonable rate. Overall great experience. I couldn’t be happier and would recommend them to anybody.

First things first, call in advance and make sure they’re open, not super backed up with other customers and all that jazz.
When you call Ken Towery, they’ll answer the phone with a greeting along the lines of. «hey it’s a great day at Ken Towery, blah blah blah. Our ideas of a great day might be drastically different, but that’s cool. What matters is they like positivity and so do I!
In person and on the phone these guys seem like they’re genuinely happy to solve car problems and get people in and out efficiently. Do I wish there was an exact time frame they could give me for when they’d be done? Yes. But… When service is this quick it’s not a huge problem.
Well, I’m using service here to mean simply the poking around and looking (hence why I can’t quite give 5 stars yet).
My car had smoke coming out of the steering column and while I thought it was an electrical problem that would invariably need some sort of solution — apparently the problem just stopped. Uh, what? Well that was great news! But since I was obviously skeptical that this seemingly dangerous problem on my pathetically old car had just disappeared, the mechanic asked me to show him exactly where smoke was coming out so he could look further into the issue.
I don’t know of many car places that let customers walk into the mechanic’s area, but I was happy that these guys were willing to allow me in so they could understand more about the problems I had seen. Looking more closely at the specific spot where I had seen smoke coming out of the steering column allowed the mechanic to identify what could have caused this issue in the first place and why it was not really an issue.
Do I wish WiFi worked 100% of the time? Absolutely, but if you really had to be here for a while there’s places like Bob Evans and Starbucks in walking distance you could get to and use their Internet connection.
Only spending about an hour out there, no bill and my car fine = a great day at Ken Towery after all.

Ok, I’m the «Duke» of Ken Towery tire and auto repair! I’m not sure that’s a good thing! Lol. But I’ll review this facility again because its that good and worth the review. I’m here only getting a tire repaired but again, they do a great job. Very friendly and helpful staff. The waiting room has coffee and water and very clean. Even the restrooms are very neat. A tv also if your wait is long. My auto service has been fast and with quality. Hopefully ill never be here again but I mean that in a good way! Lol.