I purchased 3 pairs of ponte pants at J Jill in a petite size which fit perfectly. I washed 2 out of 3 pairs. After wearing one of the newly washed pants it seemed shorter than I remembered. Sure enough — they had shrunk 2 – 3 inches! I went back to the JJILL store at Mall St Matthews to exchange them for a non-petite size. They would not allow an exchange. Their clothes look nice, but are cheaply made. After the dismal experience at the store I tried calling customer service, but they said to go back to the retail store. I told them I will never set foot in another of their stores as long as I live. They have lost all credibility with me.