Cross Chrysler Jeep

I worked with Jon on landing a deal on a used 2014 Jeep Cherokee in January of 2016. Even though we couldn’t come to a deal I must say the customer service he provided was outstanding.
My wife and I are out of state buyers and have been on the hunt for a quality Jeep to replace her car for a few weeks now. Out of all the dealerships we have been working with, Jon @ Cross was by far the most detailed, personable, and customer centric.
If we ever get the opportunity to deal with him again, we certainly will.

DO NOT BUY A USED CAR FROM CROSS.
I purchased a 2007 Yukon Denali on 7÷31÷15 from Cross for my wife, they assured me that the vehicle was in great condition and that I would get a lot of miles out of my purchase because it had passed their «Multi Point Inspection.» I was told that the vehicle was previously owned by one of their technicians and that it was in extremely taken care of. The next chain of events will explain how shady of a company Cross is.
1. Once I got home I immediately noticed that the radio would not automatically turn off when you opened the door, it will constantly run unless you turn it off manually. There are wires that have been cut under the hood and the wiring harness has clearly been tampered with.
2. Within 2 weeks of having the vehicle, the engine light came on, after further inspection I found that the engine codes had been recently cleared on the vehicle, hiding the code temporarily
3. 1 month in, my wife hears a loud noise from under the vehicle and the vehicle will not move. The Transmission engine code light comes on so I to take it to a transmission service center, the transmission is bad and needs to be replaced at a rebuild and installation cost of $ 4,000!
4. 2 months later (yesterday evening) 10÷7÷15. I notice that there is gas rapidly leaking from the fuel tank. This is ridiculous because my wife drives this to work everyday and she could have been seriously injured. I inspect the fuel tank and find that the metal fuel pump and fuel lines are completely corroded and spraying gas out of them.
At this point I do not know what I am going to do with the vehicle. I will update my post upon further problems or communication from Cross.

My purchase experience at Cross was great. however, Ive tried to take it into service since last week for the first time. After trying to book online and calling twice with no answer I went to the dealership to book an appointment (ridiculous). At the service center Nola completely ignored me while she chatted with her coworker. When they were done talking I continued to stand there for several minutes. She finally acknowledged me and asked me what I wanted. I told her there is been several recalls on my car and that I needed a tire rotation and oil change. I told her I’d seen a special on the website and she rudely replied that she didn’t get those and I would have to show her. I further explained that it was not an email but actually on their website and she told me I had to show her the deal. At that point I was completely done with her and helpfulness and unwillingness to help. I will not be going back to Cross but instead heading back to Sam Swope.

UPDATE: In response to Cross’s reply to my review:
All 6 visits over ~5 months resulted from that initial sunroof issue that was deemed an outside impact. The replacement sunroof continued to leak so many times it required a call to Chrysler corporation and resulted in a Chrysler technician having to come in and work on for an additional week before finally getting me my car back. Fingers crossed but history tends to repeat itself as the old saying goes. I’ll be waiting.

I recently purchased a new Chrysler 200 S from them, and I have to say the experience was the best I have had (in regards to a new vehicle).
I visited on several occasions and looked at several different styles, types and brands. My sales person Keaton Horvat was great … He was knowledgeable, and if he didn’t know the answer he got it for me. I jumped around from vehicle to vehicle and price range. I also looked at both new and used. Keaton was attentive and after looking and driving several cars. He point out the new Chrysler 200 … It had everything I was looking for. The interior and exterior are awesome. I was looking for an SUV with a certain interior look which I just wasn’t feeling with the Jeep. I wasn’t thinking about a car, so I am really glad that Keaton was paying attention to the things I wanted in a car and not just the general appearance.
The sales experience was enjoyable and low pressure. I would recommend them to anyone looking for a Chrysler or Jeep. I absolutely love mine.

We had been shopping around for an SUV to replace my BMW. I really wasn’t sure about moving from BMW to Jeep but Tim made the decision very easy. Tim had great product knowledge and was able to explain the benefits and difference from Jeep to BMW. From the business side this was one of the easiest transactions. They gave me a fair price for my trade and on the car itself. The best part is they were very upfront with the numbers. I would definitely recommend them in the future. Will keep you updated on the service side of the house.