Nice website with seemingly large variety of dance shoes. I ordered a pair online on July 10th but my order status remained pending for 5 days, with the notice«awaiting payment.» I finally called them to ask them for an update 5 days after ordering. There were two problems.(1) They apparently have to enter all credit cards manually, and never got to my order.(2) They were actually no longer carrying the shoes I had ordered and never bothered to tell me. When I asked if they could help me special order or find that particular style of shoe elsewhere, they were completely unhelpful and unaccommodating. Really lacking in customer service quality. I had wondered why such a large, complete dance shoe website had no reviews online. I think I understand why now.