Bailey Property Management

I lived in one the Bailey Company apartments in the Highlands. There was one time when I needed maintenance. I thought sure I would have to wait a couple of days to see anyone, but one hour later the maintenance man was at my door. He fixed the problem, cleaned up after his job was done and asked if I had any other needed repairs. Very efficient and polite. I like that. I recommend Bailey Property Management. They care!

I strongly recommend not renting from Bailey Property Management. My roommates and I had a mostly decent experience until a hole developed in our dining room ceiling. We had a top floor unit, which meant the ceiling leaked horribly whenever it rained/​snowed, and our apartment would get cold during the winter months. We called to report the hole, and were told that since the other units in the building were condos, it was up to the condo association to get the roof fixed and Bailey would not bother fixing our ceiling until the roof was repaired. In short, they refused to do anything about our leaky ceiling. As renters of Bailey Property, we should not have had to worry about the decisions and actions of a condo association to which we did not belong. We called about the issue multiple times and received no help, and were often treated with rudeness. We eventually moved, and when I went to pick up our deposit check, I was told all about the new renovations they were making to our former unit (including a repaired ceiling), and how wonderful it looked now. I wanted to scream.
I know it can be difficult to find a good rental property, but steer clear of Bailey Property if at all possible. It’s not worth the headache that comes with their terrible customer service and maintenance management.

Pros: Excellent property locations, and very modern interiors in some units, with higher-​end kitchens and bathrooms. Maintenance is always on time (when they’re actually notified) when an issue comes up, and you can pay everything through their website.
Cons: «Maintenance» issues I’ve had include ceiling discoloration from leaks (due to a fire in my unit last year that destroyed most of the roof; the other units in my building seem to be fine). The problem is not the maintenance workers, as they have always been on-​time. The problem is specific NEW, YOUNGER employees that Bailey Property Mgmt have brought on board, who all failed multiple times to actually notify maintenance of my requests in the first place.
The overall rent prices aren’t too bad, especially for being in the dead-​center hotspot of the Highlands.
The ONLY employee who has always helped me, without fail, with any issue or question I’ve ever had is Lahna. She always answers the phone, always helps with any problems, and after putting in multiple maintenance requests with the new employees over the course of two weeks for one small issue and being told «your request has been submitted» only to be left hanging, I called when I knew Lahna was working and the maintenance guy was fixing the problem within an hour. She also made the rental process painless.
Taking in to consideration the location of the particular unit you’re looking at, the cost, and condition, Bailey’s is a group I would definitely recommend over individual landlords or other property owners, especially for properties on or near Bardstown Road. Just make sure Lahna is the one you work with. I can’t speak for the rest of the newbies at Bailey Property Mgmt, and have only experienced poor interaction from at least three-​quarters of my interactions with them.

Worst Property Management group I have dealt with in my entire life. Moved into apartment and noticed a leak in the ceiling that created a hole over sometime. I notified the landlord about the problem immediately and they said they would resolve it. A month later some dingy man just let himself into our house without any sort of notice. He said he was maintenance and he fixed the hole and left. A couple weeks later when rent was due we got an extra $ 200 bill. I dont understand how a leak in the roof is considered my fault by any means but they threatened to evict me in a week if i didnt pay. The receptionist is a very rude, uneducated women. She does not know how to answer a phone and is very unprofessional. I called from my phone over and over for a week and no answer. I use my friends phone and she answers on the first call. They took more than half of my 925 dollar security deposit for carpet cleaning, light bulbs, and blinds. And i cleaned the house for two days before moving out. Do no rent from this company if you want to save time and money.

Terrible. Avoid their properties which are in poor shape and loosely managed.