Bachman Collision Center

My one time here I arrived at 5:22pm, a young woman somewhat reluctantly came out of an office to find out what I needed. I told here I needed an estimate to repair my car. She immediately informed me that they close at 5:30. I looked at the clock on the wall which accurately displayed the time as 5:25, so I didn’t say a word. She then told me that everyone was getting ready to leave and that I would need to make an appointment to come back and get an estimate.
I was of course very shocked that they wouldn’t just write an estimate on the spot since they were still open and they are in the auto body repair business. And I still would have been understanding if she just hadn’t seemed so very pleased with the fact that she didn’t have to care about what some stupid customer thinks because she was IN CHARGE.
Okay, no big deal, I just turned and left without saying a word. Got in my car, drove less than a half mile to Sam Swope Collision Center. Here a pleasant young man (Matt) politely explained that they stop doing estimates at 5pm, apologized because he couldn’t take care of it right then, and encouraged me to return anytime the next day and he would be happy to help me. I did come back the next day and was again treated with respect and genuine caring.
Fair or not, I doubt I will ever spend a dime at any Bachman automotive business and will go out of my way to do business with Sam Swope auto group based on their superior customer service skills and accommodating attitude.