Their CD selection is either newest of the new or best sellers, with a little bit of filler. Their used product is suspect and you have to examine it before you leave, otherwise they won’t offer you a refund. Their rental DVDs aren’t taken care of very well, scratched or sometimes in wrong cases. Their customer service is hit or miss. The book people are wonderful and I love them. The movie people are helpful and friendly. Music’s okay when someone’s there. The cashiers can be good depending on who’s there. Some are friendly and some are cold and won’t always give eye contact. If it wasn’t for the people in video and books, this place would get one star. Maybe less. The manager’s good and obviously does her best but she needs to change some of the staff.