Spectrum Eye Physicians

My experience at Spectrum Eye Physicians has been great. I had my annual eye exam and a consultation with Dr. Tarek El-​Sawy. He is wonderful! After the consultation I scheduled an appointment to have blepharoplasty on my upper eyelids. I could not be more pleased with the results. The procedure itself was painless and I experienced only minimal bruising. Within a week, no one could tell that I had surgery. Dr. El-​Sawy is very pleasant, personable and skilled. If you are considering blepharoplasty, I would recommend you see Dr. El-​Sawy rather than a traditional plastic surgeon. The price was significantly less than had been quoted by plastic surgeons and the results are amazing. I look 15 years younger! Thank you Spectrum Eye Physicians!

I was surprised by the other reviews. I had a great experience with dr Lee. I actually came here from a referral because another optometry office in Los Gatos totally blew it. Ready to make another appt and will update if anything changes.

I am so disappointed to have to write this review. My husband has been going here for years and when I was having trouble getting the right prescription from another eye doctor he suggested I try them. I saw Dr. Lee (even though I called specifically to see Dr. Fishman). She gave me a new prescription, but when I picked up the glasses I couldn’t see any better than when I had come in. I asked for a recheck and saw Dr. Fishman in addition to Dr. Lee. He spent a short amount of time with me and said he concurred with Dr. Lee’s prescription.
When she wrote the prescription she put a minus instead of a plus (she never apologized when I returned). I was getting my glasses made elsewhere so when I got them they were obviously not wearable. I went back a third time and she gave me a third prescription. I picked them up and my vision was still completely blurry. I thought I was going nuts so I went to yet another eye doctor outside of their practice and he said her prescription was way off. I’ve now used my insurance covered exam and had glasses made that are useless. I’m out of pocket quite a bit of money for nothing and I’m hugely disappointed that they have an optometrist on staff that cannot come up with an accurate prescription. I would not recommend this practice.

Be careful! They have billed me two times for items that, one did not happen and two, that I did not approve.
Usually, an eye field test is part of your eye exam. However, when I went for my eye exam they charged me $ 120 for the field test. My insurance only covered $ 26 of the test. Again, 100% is covered at my other eye physicians. The next visit, they charged me for an office visit with the doctor, but I never saw him. I had to call and demand that it be removed when I heard from my insurance company. Finally, on my third visit that was scheduled for another field vision test and an appointment with the doctor, they charged me for an optical coherence test. This was never mentioned on my two confirmation phone calls for what I was having done. I thought that I was getting smarter to follow-​up with them beforehand. No, they charged me for this $ 120 test that was never mentioned or authorized by me.
I called to get the charge removed (again, I found out about this charge when I received my denied benefit letter from my insurance company) and they told me that they would call me back in a week. They did not. I called again and was told to call another office and have them discuss it with me. I replied that I was already waiting for a call back they promised. They then told me that they would contact the other office and someone there would be calling me back. I am not holding my breath, but not paying for that snuck in test either.
Be careful. They do not send their bills out. I never received one from my 1^st or 2^nd visit and had to call them to get one sent out.
Update: I received a call the day after I posted this and they told me that they voided the $ 120 charge for the test that I did not know about.
Update II: Unbelievably, when I went again this year, (I know, you are all asking why I keep going back — now, they have all of my history and my electronic file on my progress) they did the same thing and charged me for extra services that the Doctor told me that I did not have to pay. I met with Dr. Engleman (as usual) and I told him about the problems from my last visit and reminded him about the issues from my other visits. He apologized and told me that he was not going to charge me for my updated contact prescription, but just charge me for his doctor’s visit. He told me that there would be no other charges on my account except for the one doctor’s visit. I thanked him (it was $ 45 savings). When I went to the front desk to pay for my co-​pay, they told me that there was going to be a $ 60 contact measurement fee. I reminded them and showed them the note from the doctor attached to my file about no updated contact prescription fee. I asked them to speak to him about this new fee. They came back and told me that the doctor waived this new fee for the one time. I thanked them. They must have a policy of always trying to get add on fees on the bills before the patient leaves. There are only senior citizens in there when I go. I feel really sorry for them getting taken advantage of.
After me catching every little add on fee and getting it waived, my insurance was charged for the $ 60 contact fitting fee and of course did not pay it. When I got my part of the bill three months later, the fee was still on there. I had to call the accounting office and then was told that they could not do anything. I called and left a very detailed message with Dr. Engleman. A week later, I received and updated bill with the $ 60 adjusted off and in the same envelope my check for the $ 20 co-​payment returned. Again, you really have to watch these people. They try to add on fees and try to make your insurance company pay.