Pros Plumbing & Rooter

I highly recommend Pros Plumbing. Corey and Dan are great plumbers and they both have a heart of gold. I’ve called Pros Plumbing twice for emergency service on leaks (water heater first, then bathtub next). Each time I called, someone came out right away even though it was outside of normal business hours. Dan had to search around for the right part to fit my water heater on my manufactured home. He even gave me recommendations for asking the park to upgrade their equipment on my space. Corey was able to rebuild my tub faucet as a temporary fix to then allow time for me put aside the money to replace it later. I will gladly do business with Pros Plumbing again. These guys really are pros!

Is a less than 1 star review possible? Because even 1 star would be overstating the quality of this company’s work.
After reading some reviews on Unilocal I can say we experienced much of the same and worse. Outrageous prices, poor service, extremely poor clean up, unprofessional and argumentative.
They hardly cleaned up a huge mess that they made in my bathroom and even left hair that was found in drain in my driveway. They wanted to charge over $ 900 for a job someone else would do for less than $ 200. They even used my own cleaning supplies rather than bringing their own and didn’t even ask. Make sure you ask prices up front because they tried to add a bunch of work and did not disclose extra costs (excess of $ 300 extra). Kept telling me I was getting a good deal but wouldn’t break down any hourly rates instead saying they are all «fixed» prices. Funny that they are willing to negotiate these so called fixed prices. After agreeing to their original ridiculous quote they tried to hike the price up AFTER the work was done. I only paid original agreed upon price and was then told they would not come help if I called. After I informed him I would only pay original estimate he told me he should have left my shower clogged with all that sh!* in there. What a joke!
I would stay far away from these guys who show up in an unmarked truck and try to take advantage of hard working people. Very disappointed in my experience and will go to great lengths to make sure not a single person I know ever uses this company.

Ridiculous pricing. Scare tactics.
Needed a newly purchased water softener installed. I have the softener, but need it connected to the main water line and a drain line connected. The unit is sitting on the ground right next to the main line and an outlet for power in the basement. 3 lines total to connect and you’re done. Bonus points if they mount it to the wall in case there’s an earthquake but i didn’t ask for that.
Dan asked if it was salt based, asked where I purchased it, claimed that salt based water softeners cause dry skin and my hair to fall out, and then mentioned that they sold non-​salt-​based softeners for $ 4000 installed. How convenient. Nice scare tactic.
When asked to simply install the new unit I already purchased, he quoted a price of $ 1800 to install with mounting it to the wall + warranty. It’s a half day’s work at best. Their «fixed price for installing a softener» he says.
No thanks. Go rip some other people off. At that price i’ll have my attorney do it as i’m sure it’ll be more reasonable.

I just used Pros Plumbing again. I used them many years ago and they did a great job then. This time I had an unexpected leak on a Bathroom sink. They came out in the evening and capped it off. Then Kory came out the next day and fixed the leak, installed a new faucet and installed 2 new toilets. Kory was great. I am going to use them at my wife’s business in Los Gatos, Rocks Blow Dry Bar, since we are always having plumbing issues there. I totally recommend Pros Plumbing.

They came out on a Saturday within 2 hours of my call. We had a clogged kitchen sink and a dinner party that night. Very responsive. They hydro jetted our sink in about an hour. They were nice, chatty, and professional. The only negative was that they charge high prices. If we have another weekend emergency, we will be calling them.

Mike I see you posted that I received a refund check for your overpriced water heater estimate and cashed it, that is not true at all, even though you promised twice to send it. I could tell on the second call (2 – 3 weeks after you promised it would be in the mail the next day) that you had no intention. Maybe you should check your records and see if you can submit proof? You only called me in the hopes I would remove the review, not to make it right. Nice try!

Corey was very patient with me, and I was not easy to be patient with, and was able to repair our water heater while explaining everything he did and saving us a lot of money. I will recommend him /​Pro’s Plumbing to all my family.

Had to pay $ 125 only to have Dan come out and take a quick look at our clogged toilet. His quote for the repair was over $ 700. I reluctantly gave him $ 125 and called another plumber who did the job for $ 200. It is too late for me, but you can save a lot of money by not calling him.

Thanks Kory for all you help, we love you guy’s!

Had a great experience! Called at 3pm for a kitchen sink that was clogged and they were able to come that same day at 6pm. Cleaned the pipe with the high pressure jetter machine and got everything to drain properly again! Great service, thank you!

I can not recommend a company more highly. These guys and their Mom are fast, fair, efficient and courteous. We called them @ 10:00am ~ they came out and gave us an quote ($ 250 less than a company we had used for years) and we had a new water heater by 4:30pm. Not much else to say other than, I wish ALL service companies would follow their lead.

Too bad I didn’t read Unilocal before I called Pros Plumbing.
I called them out for a pilot light issue on the hot water heater. The labor took about 40 minutes and they replaced a $ 10 part (thermocoupler). When it came time to pay he said $ 289, I about fell over. I asked what their hourly rate was and he wouldn’t give me a straight answer.
I asked a couple more times about hourly rate… Rick and his young son kept dodging the question. They I asked if I could pay by credit card or cash and suddenly the price dropped to $ 250. Then as I kept probing on the cost of the part, asking him to break it out on the receipt and Rick said «how about $ 220 and you give me a good review».
I very reluctantly paid $ 220 cash and got a detailed receipt.
After he left I called 5 other plumbers in the area and asked for a rough idea on the exact same work. They all said it would be approx $ 125-​$ 150.
Boy did I get ripped off. BE CAREFUL, ASK PRICE UP FRONT. My mistake.

Dan Zeiss from Pro Plumbing and Rooter is the most competent, honest, and helpful plumber I’ve encountered in over 30 years as an homeowner. He skillfully completed the work which many others have tried to do but have failed miserably. He fixed everything in a timely manner, and for those things he couldn’t, he contacted a contractor to schedule an appointment for me. Again, not only was he honest about a Jacuzzi bathtub parts company needing to fix the problem, but took the time to arrange an appointment giving them the necessary details about the type tub we have and the parts needed.
How fortunate we are to have a plumbing company in the San Jose area with skillful and pleasant owners who care so much about their clients’ satisfaction. We couldn’t have been more pleased! I wanted to pass on the good word to help others find the best plumbing company in our area.

I too almost got at $ 385 bill for a $ 149 drain cleanout. Does a Los Gatos address justify the charges? Google maps gives address as 801 University, Unilocal says Alberto Way and they admit to neither location over the phone. At one time they had an affiliation with someone in Los Gatos… Suspect they are in Morgan Hill which is fine but is there an integrity or business ethics issue here? In my case it appeared they overcommitted when they were available (3 hours late), refused to quote an hourly rate without an inspection (overflowing outside sewer drains are all unique?), sent 2 plumbers of which neither was the guy originally scheduled, quoted $ 385/​hr and once refused, re-​quoted $ 285/​hr saying there was a bad cell phone connection with the guys on the job. Roto Rooter did the job the next morning.

I could not agree more with Tracy T’s comments!
Please do not use this company… I wish I would’ve read the Unilocal reviews prior to calling ProsPlumbing. Isn’t «Pro» supposed to stand for «Professional»? There is nothing Professional about them.
My issue was with my washer line backing up into the kitchen sink.
When I first called, Cheryl wanted my credit card number prior to them coming out. I asked her why, and she noted because I was the landlord and I wasn’t going to be on-​sight at the time of the visit. I refused to give it, noting that my tenant was going to pay. I should have read this as the first bad sign of things to come.
Just like what happened with Tracy, the Owner Dan came out and told my tenant that I needed my kitchen sink line to be Hydro jetted out in a matter of minutes. He didn’t even attempt to investigate this issue. He called me from the site, and noted the same and that the cost would be over 350 dollars, I was blown away. I asked him how much it would cost to just snake out the line, and he noted that they don’t use snakes. Another bad sign.
My tenant was stuck with a service charge of $ 59 dollars.
The next day, I called another plumber who came out and actual did work. He snaked my washer line, and fixed my issue for 35 dollars! I called Dan back noting this and asked him for a refund for the service charge, and he went off on me on the phone… I couldn’t believe his tone and unprofessional language that he used. I just hung up the phone.

Dan and the crew at Pro’s Plumbing & Rooter know their trade and take care of business.
What I like is they use professional quality equipment, they work clean, and know exactly what to do to get the job done. I have used them for a number of issues over the year — clogged drains, broken pipes, and have forward them to take care of my family and friends.
I received value for the service provided, but piece of mind that the job was done the right way.

Be careful when dealing with this company! The appraisal cost me way more than what I was quoted over the phone, and it was much less thorough than other FREE appraisals that I got.
Dan concluded the drain job would cost roughly $ 1,500 (not including drywall repairs); I wound up paying half of that amount, INCLUDING drywall repair.

Nothing worse than plumbing problems, or wait yes there is, when you can’t reach a plumber when you have those problems… well, not Pros Plumbing because I called them at night when my kitchen sink backed up, spewing water out of my washing machine drain, and they were there to talk me through it and put my mind at ease. My problem was actually minor and I was able to wait til morning for them to come out, which they did the very next morning. But it was nice to talk to someone and get that reassurance that it’s nothing major and my house won’t be flooding overnight.
I was happy to see Dan bright and early in the morning and away went my troubles down the drain! We even had a little toliet issue that he looked at for us while he was there. Very nice, professional, and has the patience to explain everything he was doing.
Mike and Dan are quite the team! I hope I don’t have anymore problems, but if I do, i know who to call!

I noticed these guys also had a Los Gatos branch, so I thought I’d help them out by posting a link to my review here from their Morgan Hill branch. I was pretty satisfied with their service, and they were extremely helpful and friendly, so here’s the link:

Dan and his son came to our house on Rinconada Drive in Los Gatos on Christmas eve to fix a clogged kitchen sink. We were having 14 people for dinner and needed emregency service. Dan and his son were professional and knowledgeable. They spent two hours fixing a horrible mess and did a terrific job !
Jessica & Jeff