Pet Food Express

This is such an enjoyable place to shop and wash your dogs. I was at whole food earlier today and it never ceases to amaze me how awful shopping in los gatos is. Mostly, because of the people and partially because of the prices. That is just not the case here. I left smiling. My pup was happy, I left with money still in my pocket, and no one ran me over with their cart. (thats has honestly happened the last two times I was at whole foods. thanks so much for not being jerks. ill be back with the other pup soon.

Wash your dog and leave!
What’s there not to like about that!
$ 15 for a token– for about 25 minutes, buy 3 tokens and get the forth one free!!! YES!
Make sure you have a leash.
Make sure you’re not wearing nice clothing. You may get wet and you’ll get fur/​hair on you! Goes for the you shoes too!
There is 5 washing stations.
There are aprons to use to cover and protect your clothes while washing.
I always choose a wash station away from other dogs, I just do.
If your doggie is older, you may want to lift them up into the tub. Doggie may have trouble getting a grip on the tile steps while going up and down them.
There is 4 wash selections
Orange Peel Oil– a great degreaser!
Oatmeal & Aloe Vera
Mango Tango. smells great!
Warm Water. To rinse!
Then Blow Dry!
My boy used to bite the hose end when he was younger! He’s 14 now and still hates to get a bath!
I usually will try to clean up the fur around the tub and the surrounding area. It’s the right thing to do!
Still better here than at home!
The employees were very nice and helpful!

They have a good selection of toys, great selection of food and very very very helpful people. I love that they let rescue services use their facility for adoption events. They do have a bathroom but you have to ask where it is. And it’s clean.
Pets are welcome which I love. I’ll stop by to get my cats new toys after a visit to the vets.
My only ding is the parking is not easy in that lot.

Super friendly staff, clean well stocked store, great Dog wash area, knowledgeable, great location. Prices are a bit high but they carry everything I need so one stop shopping.

The staff is super nice! They’re very knowledgable and I feel like they care about every pet owner that walks in.
I wasn’t expecting such great service from a pet food store but they definitely have my business.
Thank you Ernie!

The employees here are always nice. There is a nice selection of higher end dog food and good deals when you take advantage of their buy 3 get 4 pricing on select items. I took advantage of this deal for their bathing facilities. Even with the deal, it was $ 5 more than Petco BUT it was worth the added expense. There are several stations for bathing so unlike the Petco in LG which only has one bathing station, you never have to wait to bathe your pet. It’s also a much cleaner and less stressful environment for bathing your pet.
I appreciate that this Petfood Express often gives back to the pet community. When I adopted my rescue, I was given a 25% off coupon for my first purchase. Today, when I purchased the bath, I did it because all of the proceeds were going to to the canine fund for the police.

We wash the dog here. Not cheap, even with the buy 3 get 1 free. But hassle free. The service is great, towels and stalls are clean.
Very well managed business.

You know what I love about Pet Food Express? The people. They hire awesome people! Seriously, and at every location too.
I stopped in for some dog treats, not realizing they were about to close. The guy didn’t say a word about it, just greeted me like it was middle of the day. So I grab a couple bags of treats and go to pay. He points out the buy 3 get one free deal… and waits while I grab another. It was then that i realized they were closing. I scurried back and apologized. He didnt bat an eye… «not a problem at all.». Nice! Love when they help me save money, and are so awesome about it :)
Selection is great too. Lots of quality products… not so much cheap brands that you could get at the grocery store. I like that. Its stuff I feel good getting for my dog.
Great store!

Friendly people, great deals and they always have the best of the best for all my animals!

Staff here is sooooo nice! They always ask if they can help and they always have great suggestions on what to buy for my super picky dog. One time I got treats that my dog hated, so I brought it back. They gladly refunded my money and tried to help me find something else.
Love the selection of pet food and toys here. Pricing is good too.

My review for this store is long overdue.
I credit this place with saving my cat’s life. What is that you say? A pet supply store can actually save lives? My cat was having incredibly horrible bladder problems. We rent. I was having the worst anxiety trying to justify a cat with urinary problems living in the house. We went through two veterinarians. Finally, one of them suggested prescription urinary tract food to get rid of some crystals. Unfortunately, this overpriced stuff makes my cats not want to eat food.
So, my instinct to wander into this store to pick up some high quality food was met with an interaction with a nice saleslady. I told her about my trouble cat, and she recommended that I start feeding him food that is way more soupy. What does that mean exactly? Well. there are these packets and they force my water fearing cat to actually imbibe more water with his food, thereby making his kidneys happy, and thereby making him urinate in the litter box.
Several months later, the cat’s behavior is back to normal. No feliway, no changing liter boxes, just soupy food.
Pet Food Express encourages these types of interactions with the customers and has never let me down in quality or price. They are also good at taking back items when they fail to work (ehhem, expensive feliway). I am more than happy to patronize this place over some big box retailer.

This is the second time in a week I’ll be giving a 5-​star review to a Pet Food Express location. The corporate headquarters should be proud of how amazing their customer service is.
I have an 8-​week old Pug and his toes were pretty sharp when I got him from the breeder, so I needed nail clippers. The next day, I was helped by an employee named Anthony who walked me through the various clippers I could get. As I was checking out, he said I could bring my little guy back later so he could show me how to properly use them. Because he has not completed getting his vaccines, I couldn’t bring the dog into the store, so Anthony came out to my car just to help me.
This is a great chain of stores and every experience I’ve had with them is wonderful. The service is friendly and they are very knowledgeable – unlike Petco. I would HIGHLY recommend coming here, or any other Pet Food Express location, for that matter.

I’ll start by saying I made a Unilocal account just to review this place. I found a puppy malnourished and covered in fleas and then brought him here after the vet to get some supplies. Everyone immediately came to help and even bathed him and took like an hour getting all off the fleas off of the poor little guy, gave me some samples to help with his bites and helped me pick out brushes and toys for him. They were all so helpful and caring that I wanted to give them all a hug because I can’t explain how thankful I am! There are some closer pet stores to me but I am definitely going back here any time I need something or just to bring the pup in to visit all the lovely ladies that helped him :)

I’ve been in this place 4 times over the past 4 years of living in the area and I struck gold today in meeting Anthony R!
He approached me to see if I had any questions and I sure did have a lot of those! He was patient and thorough and more patient! I was looking for a comparable food for our dog that I have (HAD) been getting from PetSmart in Campbell ever since I’m living here. Anthony waited for me to call my wife whom I asked to take a photo of the current food bag label etc and then did an ingredient comparison from Pet Food Expresses huge binder to three different dog foods which they carry there until I was comfortable with the switch over. He never even flinched at the abundance of technical as well as analytical questions which I threw out to him. He was even willing to show me photos of his three dogs to help me decide as they were customer’s of one of the foods that I was strongly considering and ended up buying.
He introduced me to his manager Jennifer Z. and she was a pure delight. She welcomed me as a new customer and did it in such a non regimented way so much so that I am convinced that I now have my new pet food supplier regardless of the fact that I purchased 140 pounds of dog food. They have a buy three get one free set up.
Thanks Anthony & Jennifer!

6:30 Sunday night — no dog food! 2+ dogs. I call and speak to Lori who tells me to come down, she will give me a bag. They close at 6– the registers are closed out– but, she will give me a bag. I am thinking it is a sample bag with maybe half a cup and I tell her I have a few dogs… thinking I am going to have to end up at the grocery store to buy some fish to cook up for the pack. She is apologetic, but tells me it is the small bag she can give me. I decide to go, maybe I can mix it with some fish… but it is the 5 pound bag — she hands it over and tells me she hopes it can help. I offer a check — she refuses and tells me the registers are closed. A 5 pound bag? This is good for 3 days!
This is a type of service that is not often seen. While Pet food express is obviously profitable — they can do this type of thing… but from my vantage point — this extra mile has me locked in as a customer. On behalf of my pack, thank you Lori for going this extra mile and for being concerned about my dogs. I admire the way that you supported Pet Food Express and their commitment to client services.

One bag of green Pine kitty litter, get second bag for 50% off.

I think they are kind of pricey but that seems to be the way it is with pet food.
I really like that I can take my dog in with me and they have a scale so I know when I have been to free with the treats.

Went to bathe my dog. The water was freezing, the blow dryer was super cold too. I won’t go back again. I complained to the manager, and she offered free wash tokens and even suggested the other location might be better. I don’t want to risk putting my dog through that again.
Also, the staff is nowhere near the washing area, so if you need help, you can’t get it. And you can’t leave your pet unattended… not safe. For a few bucks more, I can take him to a groomer. Learned my lesson!

Love this pet store chain, and glad to find another one near my hood. After my facial, I hopped on by to get my little boy some treats. I found some good treats after a recommendation from one of the workers, and sure enough, he loves them! Store is clean and spacious, and you cannot beat their buy 3 treats/​toys, get one free!

Fun pet shopping experience, more on the upscale side of things. A more limited selection than a superstore like Petco. The way they organize and rate the durability of the dog toys is very helpful – I haven’t seen anything like that anywhere else.
The staff is very friendly – they approach me at least twice a visit to ask if I need any help or suggestions.