Palo Alto Medical Foundation

I am so angry after leaving the internal medicine department at this clinic. I had an appointment at 940 with Dr pham and arrived at 9am. At 945 a medical assistant approached me as said I would not be seen right now as I arrived too late and she would have to see the next patient. I advised her i had been sitting in the waiting room for 45 minutes but she did not believe I arrived at the time I said I did. I was so angry I started crying right there and told them to just cancel my appointment. My husband had to miss work to watch our child so I could be seen. I called the department manager who was able to get me a new appointment for tomorrow (because I NEED to see a DR for health concerns). I was told that the front desk forgot to let the back office know I was there and when they realized their mistake checked me in (making it look as if i arrived late). I will not forget the way this department made me feel.

Take your happy pills before you call this place! Called for a first time appointment with a Pediatric Neurologist, which doesn’t exist at this location even though his number listed takes you here. Once you get passed the very congested mouth breather who takes all your information and doesn’t bother to tell you this Dr is not in this location you get transferred to another person to schedule an appointment. I guess him asking me to spell the Dr’s name should have been a red flag. Once i’m over to the scheduling person I tell her the Dr’s name and she schedules an appointment and gives me the name of another Dr. Why am I being scheduled with a Dr I didn’t ask for? Because the Dr is a specialist and he’s not at this location. But she will give them a message and they will call me back ONLY after they get a referral from the referring Dr, because they don’t have a direct #. Well guess what? After some research he does have a direct #. Called that number and got an appointment within 2 minutes of being on the phone. I hope I never have to deal with this place again.

I’m glad I discovered this location.
Was seen at urgent care this past Tuesday and I was told I was dehydrated. Thankful that I was seen right away. I told the front desk staff that I was dizzy and collapsed at the restaurant the night before. The doctor ordered lab work at my expense: my blood. Now for those that knows me, you will understand that any type of blood work is a pain and hurtful experience due to the heavy scarring on my arms. Success. After 3 pokes w/​a regular sized needle (people usually use the small needle on me), she got it.
About 2 hours later, the doctor called me to tell me her diagnosis. The app that I have allowed me to access my results before the call. I was relieved it wasn’t anything too serious.
I started forcing myself to drink water.
About 2 days go by and I was not getting better.
I came back into urgent care but they took me to the ER side. I can tell immediately because of the hospital bed and all that medical equipments and machines. It was an unsettling feeling BUT I knew I was in good hands. They took me in really quickly.
The nurses and medical assistants were very warm to me and my little Gavin. I was in pain but they were patient w/​me and gave me all the blankets I needed because I was having chills. They gave me crackers when I said I was starving. They even offered Gavin apple juice.
It wasn’t about customer service but it was about caring for the patient’s health and well-​being. They all worked hard to make my brief stay super pleasant and because my symptoms were not getting better, everything was expedited. My lab work and CT scan happened pretty quickly though I managed to take a quick nap at the beginning. I needed it. The IV part was not fun but the bag depleted in 20 minutes.
It was great that the doctor called to check on me.
I am hoping not to come back anytime soon.
Thank you for taking great care of me.
P. S. My abdomen area is still hurting :(