Office Depot

If I could give this store, particularly the store manager, MELANIE, minus 5 stars, I would do so. I have been an Office Depot customer for years.
I contacted the Campbell store for a HP toner cartridge. The employee said they would honor a price match with Amazon, as long as it was sold and shipped by Amazon «Prime» and not a third party seller. When he checked the stock, there were none on hand so I contacted Los Gatos. I spoke to employee, Bonnie, who confirmed that as long as I have a picture of the same item on Amazon Prime, they will honor that price. My husband drove in pouring rain several miles away to pick up the item, and Melanie refused to honor the Amazon price and said it had to be sold directly by HP.
I like to support my local merchants… ended up ordering the cartridge from Amazon with free one day shipping for $ 19 less. This a «poorly» managed store with no regard for customer service. I will never set foot in this store again!!!

Employees are helpful but this store is horribly managed. Only 1 register able to take cash with long lines.

The staff was extremely helpful. They don’t make excuses, they make solutions. I’m rarely impressed by «big box» stores. But, I was impressed with this one. Three people stood out: Supervisors named Bani & Kathy and cashier named James.

I am elderly man and went into store and needed for them to make a copy of one binder I had. I asked them to duplicate the binder and include tabs or sections. I spent over $ 100 for them to do this. They also scanned the binder contents onto a USB stick. I was happy with there service initially until I got Home and realized that the tabs were missing as I paid for. I called them up and spoke with employee Melanie that said my only option was to drive back to the store (which I live a distance from) and they were only willing to refund me the labor for the tabs which was $ 2.00. I explained to her I just wanted the tabs put in the binder and was not worth $ 2.00 to drive there, and was hoping that she would make things right and just add the tabs. She declined and I am perplexed by this Los Gatos Office Depot lack of customer service. I will never go back to this store and you shouldn’t as well, unless you want poor service.

I walked in with my label maker and walked out with refills in 2 minutes. The employees are so knowledgable and fast. Highly preferred over wandering through Target for 15 minutes trying to find something!

Ordered same day pictures to be printed the night before. Came in the following afternoon, staff could not find files. When I got them resent, their manager (I’m assuming) told me to just wait until her team member was done with another customer who had a big project as well. They should have been making sure I was in and out. A five minute job became a thirty minute job. Get organized Office Depot! That’s what your business is all about.

I come here once per week for all my business and home supplies. This store is large and has a very good selection. I wish the cost on printer ink was lower, but o well. Also, the parking lot has lots of parking, so there are no issues.

I only go to office supply stores as a last resort… FYI.
Office Depot is no exception.
Yuck, hate the store… weird vibe, bad.
Paid way too much for Avery labels (got a decent «crappy» deal when I purchased a 100 year supply.)
Don’t like this place, hope to never return.
3 stars (really 1.75) Well, hold on…
Gotta throw some stars to the poor walkie-​talkie, headset-​wearing assistant manger who sent me on a 20 minute journey looking for labels and then gave me a 10% disco on over-​priced shit.
Ughhh…Office Depot sucks!
1.75 stars

Yesterday, I came here looking to buy a backpack, and there was a fair selection of technology backpacks (the kind you put your laptop in). The staff Bina (I think her name was) helped me pick one and gave her opinion of the pros and cons of each one. I appreciated her input, and I ended up picking a Swiss Gear backpack. I’m pretty happy with my purchase.

The absolute worst. This is a terrible company that you should avoid. They won’t even allow you to file a complaint when you call their office. I will never ever go back.

I recently went to Office Depot to buy two file cabinets. I was looking for two different types and two different colored «woods». Chris was very helpful and patient… I sent him to the back looking for things several times. He never lost his upbeat demeanor, and believe me, I was quite a pain! :). As I was checking out I learned that he was new and in training. This surprised me because he handled himself well and took to heart real customer service! He will do well in his new job!

This Office Depot has a very nice large car park. Like most stores, It is well lit and very airy inside with wide aisles.
When there is a sale on, it is worth shopping here for paper, school supplies, etc. But otherwise it is not very competitive vs Office Max, Costco or Target. I prefer to use Office Max as their sales are better and they have a nice rewards program.
Employees for some reason are hard to find. Cashier’s are generally friendly.
3 stars

The print center has serious problems. They cannot resize photos for printing.

I am writing this review after 2 different recent encounters at this store.
On the first encounter, I went to the Business Center to get some invitations printed onto cardstock from a file I had. There was only one girl working in the center and between all the customers and projects going on it took nearly an hour to simply print my 25 cards. She did give me 20% off discount though for the inconvenience because she said it shouldn’t have taken that long. (I did not ask for the discount, she gave it to me on her own free will.)
On my 2^nd visit there, I needed another file printed at the Business Center. This time I needed the images printed onto label paper. Again, a long line and one worker behind the counter. I went to look for the labels. (Not a fan of how they have their store laid out by the way– had to circle the store to find them because the signs for each section are not clearly visible from one vantage point.) Anyways, they only had one kind of the labels I needed but in a HUGE quantity (costing $ 40). Since I only needed a few, I asked at the Business Center (once it was finally my turn) if they sold these labels (or comparable) a la carte, but they didn’t.
I was going to leave but I decided to stand in line at the check out and ask if they had any in the back in a smaller quantity and I just got the standard, «Whatever we have out there is all we have.» I asked if they could special order them but they didn’t even know WHAT to look for…
I went to Office Max on Saratoga/​Lawrence and I found what I needed within minutes and had them printed off at their Business Center (and didn’t have to buy a whole package as they sold the individual label sheets individually). The staff was knowledgeable and helpful! It was also SUPER easy to see what each aisle contained because each aisle was clearly labeled and easy to see as soon as you entered the store. Go to Office Max instead!
I will say I had shopped at Office Depot (at that location) in the past for my classroom needs and the lines were always long so I don’t know why I ever gave them a second, and third, and fourth chance…

Typical Office Depot, though I spent some time talking with a couple of very nice employees who helped me choose some headphones. It wasn’t something I expected at Office Depot, so it was great to have a decent selection and an employee’s stamp of approval. Another plus: plentiful parking and the Panera Bread in the same lot. Get some headphones; get a coffee.

A member of my staff was out at the stores and needed a specific Avery Label. I called on her behalf and gave the representative (Gary) the exact Avery Label number we were looking for (5363). I was put on hold for a while, which I didn’t mind since he went to physically check to make sure they had them. When he returned, he said they definitely have them and in various count packages. I said «just to confirm, these are the labels that are 1−3/8″ x 2−13/16″, correct?» and he said yes, he has them in stock. I said great and sent my staff member across town to the store, only for Gary to tell her they don’t have them and he just assumed they did.
This was a terrible waste of gas and valuable time. What a failure of such a simple level of customer service. No more of our office supplies will be coming from Office Depot. Time to try a Staples account!

I’m walking distance and often do. I have seen staff come and go, and know the people who have been there through the distance. I know where everything is. I get good coupons and rewards that I use. They give money to my kid’s school.
I have gotten good service here.
Once, my daughter bought something & felt she’d paid more then they gave her change for, and in a teaching moment, I had her say something. The manager counted out the register right then and there. It was awesome for a 12 year old to feel she was just as important as anyone else.
I’ve had zero problems returning things. The quality has always been good. And prices are better then Costco used to be when Costco sold office supplies (showing my age :-))

Great variety of stationary supplies,
price points are very reasonable,
Keurig coffee samples to brew!!,
4G memory cards for only $ 5.99 at the front counters!

Office Depot is Office Depot, but NO ONE helped me. I spent a good ten minutes wandering the store. Customer service definitely needs work.

There’s this black guy who works here who is really excellent – he gave me some great advice on what cables to get, including recommendations on different brands, and seemed to really know all the inventory in the store, even v. obscure and random ones. Also, I saw him help older customers carry heavy boxes out to their cars. That’s +10,000 service
Other things I like about this store – they have all the things you can possibly imagine, like square-​shaped paper clips, and moisturizer for counting bills.
–1 star because sometimes I come in here and the cashiers are utterly listless and seem to take forever to scan 4 items, which makes me a bit edgy when I’m just standing there, in line, waiting… seemingly forever… in this huge warehouse of a place.