Good Samaritan Hospital – Mission Oaks Campus

Do not waste your time or money on the Mission Oaks Behavioral Health programs. The majority of the staff are callous or incompetent and seem to care very little about their patients.
I was taken to Mission Oaks Inpatient Behavioral Health after a suicide attempt and kept there for four days. I was cut off my antidepressant medication cold turkey as soon as I arrived (which would never be recommended by any competent psychiatrist). After that, I was never evaluated or diagnosed with anything; I met with Dr Cecil Bradley every day for about 5 minutes during my stay there (a proper psychiatric evaluation takes hours).
In the past I have been diagnosed with depression and anxiety and occasionally have misused alcohol but Dr Bradley was the first person in my life to claim that I was an alcoholic– and this is how the conversation went:
Bradley: «Do you drink?»
me: «Occasionally, but only with friends or at parties.»
Bradley: «Why?»
me: «I’m sad.»
Bradley: «Anyone in your family an alcoholic?»
me: «Not that I know of.»
Bradley: «I was the first in my family too.»
me: «I’m not an alcoholic.»
Bradley: «Oh yes you are. I know my own kind.»
Apparently he had made an incorrect assumption (as had every other staff member at Mission Oaks) that I had attempted suicide while drunk.
I asked him if he was going to prescribe a new medication for me, since it was his decision to cut me off my old one. He told me that he wasn’t going to diagnose or treat me for anything because «I’m not your psychiatrist, I can’t follow up with you once you leave here».
Since I was cut off my medication, my mind was going to dangerously dark places, and nobody was doing anything to help me, I asked to speak to Bradley’s boss. He was a nice guy named Steve (I don’t remember his last name) and I told him that I wasn’t being treated for anything and he seemed surprised.
After that, Bradley suddenly changed his mind and put me on a new antidepressant and said I would be leaving the next day. They recommended their Outpatient Behavioral Health program for me, so I decided to give it a try.
When I arrived there a few days later, I was (at Bradley’s direction) put in the Chemical Dependency group– a support group for addicts and alcoholics who are trying to get sober. I was told that I was going to experience withdrawal, I was asked how many DUIs I had, I was asked how angry my family is about my drinking problem, I was asked if I had lost my job due to my alcoholism.
Since I am not an alcoholic I could not answer any of these questions; none of them were remotely relevant to me. Every time I attempted to explain that I wasn’t an alcoholic and I was in the wrong place, I was told that I was in denial. It was an extremely frustrating day.
I will not be returning to this program. I hope to find a competent psychiatrist who will actually evaluate me, and I hope to receive treatment from caring and helpful medical professionals.

I would recommend that if you take a loved one here you do not leave them alone. My husband recently had back surgery and following surgery was doing great however the following day his pain got out of control after a dose of pain meds was missed and the nursing staff completely snowed him with 6 different types of medication. For the next 8 days he was in a dementia state. During these 8 days so many bad things happened I slept at the hospital not daring to leave him.
I had my son at this hospital 40 years ago and thought it was one of the best. Not anymore!

My partner had extensive rehab after suffering a massive stroke. The nurses are wonderful– attentive, patient, caring and professional. He loved being able to select his meals and thought the food was much better than most hospital food. Though he complained that they worked him too hard, the intensive therapies were exactly what he needed. They provided an extra bed, so I could stay overnight. In any rehabilitative setting, the social and emotional needs of the patient should be met by visitors. The care my partner received exceeded my expectations!

I was here for inpatient rehab after surgery (at Good Samaritan Hospital) to place a place/​screw on my femur bone.
They’re a very clean mid-​size facility, and down the street from Good Sam. Everyone meets as a team to review your file, so the ENTIRE staff of this facility seemed to be on top of every single detail about me and my case — from the nursing staff, to PT, to OT, to the rehab doctors and social workers.
Their PT and OT programs worked well and they discharged to my home after 10 days — using crutches at a fairly decent pace. They provided a total of 24 hours of therapy (PT and OT combined) in my 8 full days there (not including my admission and discharge days). I was pleased with how much I had improved in the short stint that I was there.
I connected well with most of the staff. Note that as in most facilities, they definitely work well with you as long as you, yourself, are aware of what you need.
Note that my room was adjacent to the nurses’ station, so shift changes were wrought with a higher noise level (but I asked to keep my door closed).
Knock-​on-​wood that I never have to be in a facility again, though if I ever had the need to, I’d try to get in here again.

Beware. They do great sales job to get your loved one in here but delivery doesn’t match up. At night call bells go off for 30 minutes –no one answers. It’s a clique of nurses. Suggest someone always be here and be prepared to advocate strongly when here.
Getting water to drink huge ordeal here.
Schedules fit staff needs and staff schedules, not patients.
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TV is like early 90’s vintage — has very limited cable channels to match.
Even though all private rooms –most of the bathrooms are shared bathrooms with resident in next room.
Maintain low expectations and yes you still likely will be disappointed. Just keep close eye on everything make sure there is follow through on what they commit to…

My friends mother has been in Mission Oaks recovering from back surgery for 2 weeks. I have been to see her at different times every day. The nursing staff is amazing. They actually come when the call bell is rung, and they come very quickly. I’ve not seen such a quick, caring response anywhere. The caring kindness everyone on staff shows to the patients was so reassuring. Physical Therapy, Occupational Therapy, and Speech therapy staffs were so nice, yet focused in order to get the patient to perform the actions they needed to perform. I’m so impressed by Mission Oaks. This is where I would want one of my familly members (or myself) to go for post surgical/​stroke/​whatever rehab. The facility is super clean, rooms are all private, everything works just as one would hope it would.
Great job Mission Oaks. Seriously wonderful facility that all of them have produced there.

Worst experience ever, money sucking machine.

Good Samaritan Hospital = TWO horrible experiences. Fourteen years ago our grandson died. This week my sibling almost died. Fooled once shame on them, fooled twice… shame on our family. Isn’t that pitifully sad?

My former 5 star review of the Good Sam maternity experience ~5 years has dropped 1 star/​zero stars for the lack of quality of care for my father in law been receiving the past 4 weeks. A botched CAT scan, a phlebotomist who left the tie on his arm (for an hour!) before the nurse realized why his arm was changing color :(Mistakes on meals (not getting them.) Horrible communications between the hospitalist and mother in law. There are pockets of competent and caring people (the ER is as a great example), but they are few and far between once you are admitted.

My friend who is there finds the staff friendly and we’ll see how the rehab works out. However, Management must be belong to the Communist Party as they have blocked all Fox TV networks including local channel 2 that carries SF 49-​ers games. A number of other patients have complained also to no avail.

This rating is specifically for the emergency room. I know a lot of folks tend not to give an ER an excellent rating, but for this specific incident I am. Last Sunday, I was at Happy Hollow Park and my 6 year old son lost balance in the puppet theater, fell back on his head, and somehow managed to bite his tongue so hard it split (not to mention lodging his front tooth). When the paramedics showed up, I asked them to take us to Good Sam ER as I live pretty close. Because we came by ambulance, we were lead immediately into a bed and were met instantly by a triage of nurses. (mind you, they were already prepared that it was not life threatening). Once all checked in, the Dr. (melissa lynch) came into the room with beautiful bedside manner to help Max (my son) feel more comfortable. After determining that he would need to be stitched, she did let me know that we would have to wait just a bit, only because he had eaten an hour before. In the meantime, they had moved us into another room that had a TV so that he could keep his mind off of his split tongue. A few moments later, the head nurse came in and asked if i would mind waiting another 45 minutes as they required 3 people in the room for the surgery. I’ve never had someone ASK me if that was ok, and of course, it was. At EXACTLY the time they told me they would start the procedure they did. I have to say also, that the Dr. went through the process and what to expect (he was being sedated by the amnesia drug) so that I wouldn’t be scared and they let me stay in the room. The procedure took about 20 minutes. I watched her methodically stitch my sons tongue. She let me know how long it would take for him to come out and she was right. We actually had a nurse in the room with us the whole time until he awoke and was able to walk to the bathroom. (the nurse helped me even get his PJ’s on). If anyone has ever been to an ER, sometimes it can take up to an hour for «discharge», but Dr. Lynch was right on top of it! She checked in on him, and got the paperwork ready and we were out just when they told me. All in all, we were there for 4 hours, but it neve seemed that long (mainly we had to wait for him to digest the food). In those 4 hours, we had nurses stop by just to see how we were doing. (I should also say, the ER was quite full that eve). Now the BEST part is 2 days later, his tongue is doing great, no complications and the ER Dr. (Melissa Lynch) called my cell just to check up on him. That was really what compelled me to write such a great review. So to sum it up. Great Patient Care, Sensitive staff (no fun hearing a 6 year old scream). Always friendly. THANK YOU Again to the staff who was working the ER on Sunday ⁴⁄₇ between 5:00 — 9:00 pm! Max and I appreciate it

My mom was sent here for rehab after her stroke. They were so attentive to her and her needs from the moment we walked in. They make you feel like family! The entire staff, Therapists, Nurses, Dr’s and staff are stellar and very professional! Thank you sooo much Mission Oaks we are eternally grateful!!!

I called recently, to ER, for directions to their ER. I did not know where on their huge site the ER was located. They gave me the address of the facility, never actually answering my polite question. The person on the phone had a less that cordial tone and a «how come you don’t know?» attitude. They can go to hell.

I went to the emergency room on a busy morning between Christmas and New Years. Had symptoms of a heart attack. The triage nurse dealt with me promptly and reassuringly. I had an EKG, chest xray and blood workup, all with different technicians. Everyone was efficient, professional, comforting. This has been my only experience there in many years, and I was very impressed. Good news: no heart attack.

Every experience I’ve ever had with this hospital has been the pits. Staff tends to lose patients. (I was told my buddy «passed away this morning» when actually they had moved him to another room). Also, I was recently carried by tarp out of my house because the gurney would not bend the corner of my hallway and when we got to the front step the guys that had a hold of me on the tarp let me slip a bit. I reflexively put my arms out to catch myself from falling. One of the guys started yelling at me, «Put your effing arms across your chest! If you do that again, we will drop you before hurting our own backs!» At the hospital I was told to move myself from one gurney to the next. Mind you, I had a back injury that did not allow me to walk, bend, or sit much less scoot myself across two beds. I attempted to roll myself over to the other gurney and some guy named Gill was yelling, «Hurry UP! We don’t have all day!» I told him I was in a lot of pain and needed some time to move myself across. He continued yelling. I told him it wasn’t going to help me move any faster if he continued yelling at me. He continued yelling. I got myself part-​way across, in tears, and asked him his full name. He would only tell me his first name was «Gill». I am not only shocked that he treated me this way while I was in excruciating pain but am also just as appalled that those standing around did nothing to help calm him or aid me in my attempt to move myself from one gurney to the next. I was sent home with a script for pain meds and no plan of action for weekend care. If you get to choose your hospital, don’t pick this one. It reeks of unprofessionalism, big egoes and disrespect. I’d have felt better cared for wrapped in a wet blanket of old newspapers at the bottom of a dumpster someplace.