Extra Space Storage

Extremely helpful staff, especially Celia! She’s always willing to help. I wish all extra space storage employees exemplified the qualities she has. Very helpful, knowledgeable, and nice! Keep it up Celia! And if your boss is reading this, give her a raise!

Convenient, reasonable priced and with an extremely helpful staff is what makes this storage place my choice.

Excellent service, incredibly clean, and feels like it should be very secure with all the cameras and onsite attendance. No real criticism; just wish it was less expensive!

Very clean and easy to get in and out to store your stuff. I like the security and the staff were great.

Working with John was a great experience he was helpful, respectful of my time and really appreciate his follow up and communication throughout the process. Thanks!

Super clean and modern. Great, friendly and competent staff (Lorna and John).

I should have written this a long time ago! This facility has been such a different and pleasurable experience after years at PS. The staff is a accommodating, friendly, helpful and a pleasure to talk with. The facility is so clean and well maintained. I agree that the lighting is great. The access easy and always works! We are moving soon and I will really miss this Extra Space Storage location.

Wonderful, clean, secure, well lit, and great customer service! I moved from a different storage location to this one in Los Gatos, and what a difference. So glad I did. Not only is the management team polite and friendly, they go out of their way to help you!
Love this place!

I personally went to every storage facility in Los Gatos and Extra Space Storage is beyond comparison and frankly the nicest storage facility I’ve seen. Their security system is very modern, and the facility is immaculate, very well lit, and secure. In addition, the people on site managing the business are EXTREMELY polite and professional. John Hernandez specifically went out of his way several times to show me the unit, and we expedient in getting the unit rented and explaining how the facility operates. Great outfit.

I’ve had this unit for almost 2 years now, I got it before I went to Afghanistan to store my stuff. The staff here are courteous and helpful all the time; never had any problems here, even when I made some late payments.

I’m just confirming what I have read from other Unilocalers about extra space storage, at least the facility in Los Gatos on University. Our rate has gone up 24% in a year and half. The first increase was $ 10 with no notice to us. This time I did receive a postcard that there will be a $ 20 increase. Extortion.

Be careful!!!
Although the place is new, clean and well taken care of, I agree with the other Unilocalers saying that you will receive an increase every 5 months or so. I moved in my unit with an internet special at $ 115/​month and in less than 2 years, it is already at $ 145!
Really!?? I am looking for an alternate. You have been warned.

We needed a big storage area to fit almost all our staff so we could stage our house for sale. After comparing a few places within the area I chose extra storage. It is clean, price is good plus some places did not have the size I needed.
Managers are a husband and wife, I believe, and they are both very pleasant and helpful. I got 50% off first month but we only needed it for one month so it worked out. They can prorate once if you do not need it for the whole month but you need to contact them (you will not be able to do it online).
There is alarm if anybody tries to get in without security code, locks get inspected every day (once I got a message that mine had not been secured properly). My unit was on the ground level, not too far from entrance, I found everything pretty convenient, clean and well maintained. Their hours are from 6 am to 10pm so if you are looking for 24 hour access it is not for you. Also sometimes carts disappear because people leave them on floors, you just need to let office know, they will take care of it right away.
All documents are signed electronically, I had a situation where I had to sign authorization form to remove the lock because moving company who removed staff from the unit decided to put the lock back on empty unit:-) Unfortunately, by the time I realized that I was already in southern Cal so the girl in Los Gatos office (unfortunately, I forgot her name), advised me to go to one of the offices in southern Cal and sign the form there. I signed the form electronically and they removed the lock so I did not have to pay for an empty unit. The girl went extra mile to help me out I really appreciate that.

Though the facilities are very secure, expect to have rate increases every 5 months or so. I have the smallest unit which is about the size of a small closet. It was advertised as $ 75/​month with first month free, but they require their insurance ($ 9) so that bumped the price up to $ 83/​month. About 5 months after I moved my stuff in, I received a postcard in the mail informing me of a $ 10 rent increase with no explanation. Then today I got another postcard with another rate increase bringing my rent up to $ 106/​month. I also rent a 20′ cargo container (about 10 times larger than my Extra Space unit) from Instastorage and its only $ 198/​month, but its not climate controlled so that’s why I had to get this unit. I googled «Extra Storage Complaints» and found other people having the same problem with this company, so it seems to be a company policy to raise rents 2 – 3 times a year. I am looking for a new place. One that plays fair. It feels like they know that its expensive and time consuming to move and that the majority of people will just live with these incremental rent increases rather than move out. They bank on that fact! I hate them!

The managers there are very helpful!