Department of Motor Vehicles

Not happy. Because of their system issue they were unable to scan my passport. I was told that my documents need more verification and DMV will get in touch with me in 60 days of time frame which is a huge time. So I am not happy as I will have to wait because of their fault.

I never thought I’d write a review about a DMV, much less a good one! I’ve had so many struggles over the years with DMV online services and in person at the Redwood City office once the Mountain View location closed. What a pleasant surprise to read great reviews on this location! Definitely worth the drive. I was able to get an appointment 6 weeks earlier than other locations and could get in within 3 weeks. I had an appointment for 9:10am on a Friday. I arrived at 8:50am, had one person in line in front of me at the front desk. The kind woman at the front desk checked me in, gave me the necessary paperwork, and my # when I turned it in. I had a seat with about 30 other people but was called within minutes. Since I was out the door and back in my car by 9:24am, I’d say this was a MAJOR win. I will do all future DMV interactions in person at this location. While I’d love to keep this a secret so it stays the same, it was such an unexpected great experience that I had to share. Hope your visit goes as smoothly as mine did!

Never been to a DMV this nice before. Had an appointment but really didn’t need it. All employees were courteous, respectful, helpful and nice. Took my teen for his learner’s permit and they treated him with respect as well. Only problem is that he’ll expect all DMVs to be this nice. Came at 2:15 on a summer weekday and parking was ample. Beautiful neighborhood.

First of all the African American lady working the desk is awesome. What a positive and lovely human being. I came here without an appointment, got taken care of quickly and was treated with professionalism and respect. Can’t say that about some of my previous DMV experiences.

Came here with a 11:40am appointment and was done by 12 despite needing to get multiple things done. The employees here from front desk lady, the person who helped me during my appointment, and the lady who took the DL photos were all very friendly and efficient. They made this visit-​dare I say it– enjoyable. As far as I can tell, people waited in a quickly moving line to get their number and were helped very shortly after. This is a very well run DMV so I highly recommend coming here. If you can plan ahead, make an appointment as I’m sure that really helps with the process as well. There’s plenty of parking and computers here to register to vote.

Wow this may be the most pleasant DMV experience I’ve ever had. Got an appointment online but when I walked in there was a line for appointments and non-​appointments… but there was only ONE lady running both lines. I was thinking ‘Great… this is gonna take forever’ but man was she efficient and fast, not to mention superrrrr duper nice. Once I filled out the form and she double checked everything and gave me my number, I waited less than 10 minutes before being called up. This DMV is smaller than the ones I’ve been to, but I’ll for sure favor this one for all other DMV needs.

I never thought I would utter these words but… I love the DMV in Los Gatos! I spoke with three different people and every one of them was knowledgeable, nice, and knew exactly what I needed. Everyone was helpful and things ran very smoothly. And at 4:15 on a Monday afternoon there with hardly any crowded all. I was in and out in 20 minutes even without an appointment. Thank you for having it together! Impressive.

Better than most DMV locations I’ve been to, but parking is sorely inadequate. Just park on the neighborhood streets and plan to walk!
People working seem curt and a bit short, but understandable for the work they do…
Service was relatively quick, except there was only one person doing photos and I waited longer there than the entire visit otherwise
Not great, not bad

First off, I came WITHOUT an appointment & I will give you a quick timeline of my awesome experience.
8:20am — showed up thinking i’d be first in line for the doors to open at 9am. I was discouraged when I saw the line & thought i’d be there forever but I was already there so might as well go through with it.
8:40am — workers came out to pass out forms everyone needs to have filled out before their ticket is called
9:01am — received my ticket
9:14am — ticket called
9:20am — I was back at my car
This office is extremely efficient & really make it a point to get everyone out as quickly as possible. The african american lady at the front is so sweet and full of joy and life. She does her job so efficiently. She is what every customer service rep at any company should embody. She is amazing!
The lady who called my ticket was very nice, i could tell she was being trained but she was still very quick. The lady training her was nice as well & engaged in conversation while i waited for everything to be processed.

I am giving this DMV a full 5 stars. Upon reading reviews from other patrons visiting the other DMVs, I must say I was a bit nervous about visiting this ANY DMV for that matter. Decided on go here since it close to where I work. Given that I could not get my stuff done online… I walked in here without an appointment.
My experience was pleasant from the start; the ladies at the reception knew what they were doing & gave out the right forms, instructions to fill out correctly & courteously. Once I was back with the filled forms the lady behind the counter (who has been working at this location for 27 Yrs!!) was very warm & had humor even!
It was short wait in the afternoon hours & my number was called relatively fast. I was out of there in 30 Mins. Now, I can’t imagine doing that at the Fremont, CA DMV that is closest to home.

I hate the DMV. But The lovey bear and my
Ex said Los Gatos is the place to go. Came here early and got out in about hour and a half with no appointment. People here are very friendly and accommodating. They are neat and orderly and I was pleasantly surprised at how clean it was. Good seating. Nice people and no misconduct by anyone. Great choice

The best service I have ever received in a DMV office. I am older and have been to DMVs many times in my past they are always rude and you receive bad customer service not at this DMV office. Great management.

If a DMV gets 5 stars. lol they must have done something right. I usually hate the DMV, completely dread it. This is definitely the best DMV that i have been to — the Davis DMV is a close second.
I walked in here on a Monday afternoon around 1 – 2 with no appointment. However, the wait times aren’t long at all and they are efficient. The lady giving out the forms and number tickets is super chill. Shes Jamaican i believe. Shout out to you ma’m lol.
I waited maybe 5 minutes before getting to talk to her and she gave me the right forms and a number — someone stole the registration sticker off of my license plate –_​–
The wait for my number to get called was probably 20+ minutes but thats expected with no appointment. The guy that helped me when it was my turn made the process easier than any other DMV i’ve ever been to. Literally got everything done in like 3 minutes of walking up.

I have had my fair share of DMV trips and I know how ridiculously crowded it can get but this one blew my mind.
I booked an appointment online for 10.45 am and reached this place around 10.15. They have 2 distinct lines for appointment vs non-​appointment group, however when I walked in there was no one in the queue. I went straight up the counter and got my token which was two numbers away from the one that was being serviced.
It took less than 10min for my token to be called and I was out of there in no time. In fact I reached home by 10.45.
Parking can be tricky since it is quite a small DMV with limited parking, however there are plenty of parking on the side streets close by.

Been here twice, this second time to get my license in my original, maiden name. These folks move ‘em through with cheerfulness that I never recall from a DMV. Kudos to the front desk folks: friendly & hollered a cheerful goodbye when I left! Nice. Very nice.

Best DMV ever! I made an appointment (albeit 2 weeks in advance, the earliest they could get me in) and I had to apply for an original CA license and register my car. The whole process — car eval, written test, etc. — took just under an hour. Everyone was so friendly, especially the lady at the desk when you first walk in! I highly recommend this DMV.
The only downside is that parking is a disaster. The parking lot is WAAAY too small for a DMV, and it took me about 10 minutes of circling to get a spot.

Governmental institutions generally come with the bad reputation of unsmiling workers who just want to punch the clock. This DMV blew my experience out of the water.
I’ve had to come to here a couple of times last minute because I couldn’t wait for an appointment in two months. This DMV line moves fast even for the non-​appointment line and the people are fast and efficient. They always greet me with a bright smile which can be considered a miracle in its own right.
This time I came into renew my license because The government website had server issues. I came in with my documents in the afternoon I literally was in and out within the hour.
So happy to have a place to rely on!

It is always clear to me how many people should NOT be driving when i get to the DMV. Parking here is the suck and most likely you should just park on the back streets for your own safety. Even with an appointment it’s a bit of a wait. The lady single handedly handling the appointment & walk in lines is bad ass. She flits back and forth like Muhamed Ali. Once you get whatever initial paper work done, then you wait. At least with the appointment the wait is less. Got a title transfer done, paid my fee and i was glad to be outta there. 35 stars

The bar is low, and that’s why they get 5 stars. Compared to the DMV in Redwood City, this place is on top of their shit. I had an appointment for 10am, arrived at 10:05, and was out by 10:25.
This isn’t the closest DMV to me either, but it’s the only one I’ll go to. And, yes, I HAD AN APPOINTMENT! Without an appointment, I’m sure it’s a huge waste of time coming here.
The woman who helped me was extra patient and helpful. I don’t remember her name but she was around my mom’s age, had long blonde uncombed hair, a purple sweatshirt, and was very sweet.
As for there being no parking, I just parked on the street.

The lady at front is the reason this is the best DMV in the area. She runs the lines efficiently and is amazingly courteous to some of the rudest and most entitled people I’ve seen. This is not the closest DMV to me but I go out of my way to come here because of her.
The rest the staff is great too. After several visits, I’ve had good experiences with everyone here.