Citibank

We have been banking with citibank for over 20 years. Combined, our ave. balance for all our accounts is over 300k. I wanted to wait for Manu who is always nice, but he was busy and I got Lores Devera. When she gave me my receipt I saw there was no balance. So I said under my breath ’ what the heck? Why is there no balance? ’ to my surprise she said loudly so everyone can hear ’ YOU DON’T HAVE TO BE SO MEAN!’. I’m thinking I didn’t do anything mean & explained that the word heck is not a swear word .i thought she would apologize for being so sensitive. Instead she said all our clients are nice & you are the only one who isn’t. Now I’m looking at these Unilocal reviews and it seems a lot of people had been truly dissatisfied with their service for a long time. This bank had been using my money for so long and yet the customer service is absolutely incredibly bad! I’m moving all my money to the credit union where even my checking account earns interest and the people are nicer!

Always helpful, always friendly and we’ve been a long time customer. Made a recent car purchase a breeze.

I don’t know what people are talking about, this place is awesome. The tellers are so nice, the account reps are excellent and as opposed to Wells Fargo. They actually care here.

‘not sure why the low stars. They’re always friendly and quick and efficient. I don’t go there with anything complicated and don’t use them for my business, so perhaps I’m not putting them to the test. But, I’ve always had good service there and have liked my experience with Citibank in general over the last several years.

This location has rude tellers and careless management. Today, I saw a customer who was upset with a teller. No manager ever came up to address the situation. It was quite the scene. Also, I can’t believe that a financial rep told the customer to go and perform her banking transactions at 7-​eleven locations!

I usually do my banking with the Citibank branch in Capitola, CA (1995 41^st Ave, Capitola, CA 95 010), but I’ve stopped into this branch several times while in the Los Gatos area, and it lives up to my expectation of the service I’ve received from Citibank. The employees have always been gracious and polite, and easy to work with. It only reinforced my pleasure of banking with Citibank. Keep it up, Citi.

I feel that this location has rude employees. My husband made a credit card payment at this location (I usually make payments at Blossom Hill and Almaden and it’s always smooth over there) But this bank opened their doors at 9 am — so in went hubby to make a payment. Guess what at the start of opening their computers were down… So hubby got a hand written receipt for the payment — teller said as soon as the computers were up she would post the payment to the credit card account. After checking the internet all day long and not seeing any payment in the pending area — I called Customer service twice — was told it takes 24 hrs. I called the bank back to make sure the transaction was done the next day and told by the bank manager that she would have to look into it. Then received a call 20 mins. later from the teller stating she had done the transaction and it now takes 2 – 3 days to post cuz I wrote a check… Ya really think I’m going to write a bad check and get sonked by fee’s… like dah. How come the other branch on Blossom Hill /​Almaden post it right then and there even when you write a check??? POOR — POOR Customer service. I am SOOOOO glad we took our savings out of Citi bank at a ½ percent interest rate and put our money else where to get a 5.0% rate of interest. The interest rate on the citi bank visa is 17.74% and I have a credit score of 805 — NEVER been late on a payment and always paid OVER the min. payment. I guess they don’t want our business.