My Dad recently passed away. My sister called Byrgan on a Sunday afternoon. They came to the hospital in two hours to pick him up. A RN was very surprised that they were so fast. We had to deal with the 4th of July weekend, so it took a little longer to get his death certificates. Andrea Wood Habing personally delivered his urn and death certs. Mom decided to purchase another prepaid cremation plan. I recommend this service to take care of your loved ones.