Bianco

DISMISSIVE and RUDE. I shopped here (or tried to) several months ago and have been meaning to leave a review. The lady who was there while I was shopping could care less that I was there and wanting to purchase several gifts and a cashmere top.
I tried engaging in a conversation with her as she had no issue doing so with
another patron but she blew me off. I was so put off by the experience that I put everything back and left.
Not that it should matter but felt I was dressed appropriately and well put together. I was on a work lunch break so I know I looked professional. As nice as the shop was and items for sale were, I’ll never return or give them by business.

If I could live in this store I absolutely would.
It’s the most exquisite and beautiful shop I have ever seen. Their taste is classy and chic and their custom boxes and flowers are such a gorgeous staple.
Every gift I have ever gotten from here for my family and friends is always a favorite and it makes me so happy to walk in, whenever we are in the area.

Beauty at it’s best. this is the most amazing store in town. You can always find a gift here for anyone you know that is hard to buy for. I never walk out without a little something for myself too!

I wanted to take the time to write a review for one of my most favorite stores in the entire bay area. Bianco creates an amazing atmosphere to shop — especially during the holidays!!! The holiday decorations, blankets, lotions, jewelry, housewares, furniture, and gifts are just amazing. You feel that you are shopping in a European boutique. The service is top notch where they take special pleasure in helping you with your purchase and then wrapping in the most beautiful manner. I buy most of my gifts for girlfriends at Biancos and love to see the shear delight at the beautifully wrapped present. They could not be warmer or more helpful. Thanks for an amazing addition to our town.

As time passes, so does the staff. I have not been to Bianco in quite some time and went back yesterday. I have always loved this store and very happy to see that there are new faces and YES, friendly, outgoing, NICE, down to earth staff. This store deserves more than five stars on delivering top customer service, and a very pleasant atmosphere. Thank you Randi, your store deserves the best.

I have always been a big fan of Bianco’s merchandise. It is high end, although you can find reasonably priced items as well. Everything is beautiful, tastefully presented and their wrapping is exquisite (complimentary). That being said, in the past, I had an issue with customer service, mainly with their store manager, who is no longer there… their current staff, including the owner, is friendly and helpful, so I now really enjoy patronizing Bianco. Highly recommend.

This boutique shop is drop dead gorgeous. The pictures I am posting don’t do it justice because photos don’t capture the sparkle, texture and illumination you get when you see this place in person. Everything they sell is in the neutral tones, hence the name Biano (Italian for white). Their style seems to be a blend of Shabby Chic and Italian/​French Country. They sell mostly accessories, selection is unique and with so few home décor boutiques around it’s worth checking out.

I want to give Bianco the highest recommendation possible! I have been shopping here since the store opened and have never been disappointed. As much as I love to shop, I was getting tired of seeing the same items everywhere else in recent years.
Bianco is so different! The owner, Randi, scours the globe to find the most unique, exquisite items. I have also found her staff to not only be supportive of her, but very kind and helpful to me, and it saddens me to read some past reviews by people who feel otherwise. In any event, the new faces that I now see amongst her employees may change the views of such critics, and shoppers are now getting the warmest reception ever.
Bianco’s vision is that the store goes beyond just a site to purchase goods (and it is a wonderful place to do just that!). In addition, the owner envisions her store as a place where people, especially women, can come together and create a community. More importantly, the store feels like a daily gathering place. The décor changes constantly, so there is always something new to see. The fragrances from the beautiful candles and skin care products permeate the air and soothe the senses. This store is for anyone with discerning taste, who wants to find the unusual, connect with the staff and fellow shoppers, and support a locally woman-​owned business. Experience Bianco!

This place is a bit of an anomaly for the male. When you walk in there is an immediate soothing quality about the place, it’s really a world class atmosphere but I wouldn’t know what to buy. I can guarantee this though if you give Randi the owner or one of the staff the slightest bit of information about wife or girlfriend they will help you choose something that will astonish. I’ve bought all of the gifts for my wife mother, sister, aunt and niece here over the last 2 years and they all think I have had an evolution of taste. Really great service and they ship too.

This is a nice place to buy a special gift for that girlfriend that enjoys Paris Flea Market uniqueness. Don’t miss out on their clothing hidden in the back sporting such designer labels from Cop Copine, Chan Lee and comfy but chic lines such as Sunlight. The jewelry is catchy and different, but you must not leave without their top notched high quality candles in every fragrance! It’s a heavenly place.

I wanted to give Bianco another try. I have been in Los Gatos for many years and also in the retail part of downtown Los Gatos. I do think that Bianco has really nice things in the store and some very unique things. But the customer service is so bad and so RUDE RUDE RUDE I cannot see how this place is even in business. I went in one day looking for a Birthday gift. I was greeted by a very nice lady, she was so nice to talk to and really helped me out. As she was helping me with a Votivo Candle, this dark short haired lady came out from behind and told the lady helping me that «Tom» was waiting for her in the back to help him.
The lady helping me had this look of total fear on her face and she smiled at me and just walked away from me in mid sentence. The dark haired lady that came out and told her that this Tom guy needed her help just looked at me, standing with a candle in my hands and walked away. I looked at the lady that was helping me and I said how sorry I was for getting her into trouble. What else could I do? i felt bad she was only doing her job and doing it very well.
The woman that came out with the short dark hair just walked back through the double doors and sat back down looking at me through this little window cut in the wall looking out into the store. I looked around and there were other customers in the store looking rather upset at just what happened. One of ther other customers just looked at me and said «well I guess they do not need out business» I said «I guess not» I placed down the very expensive candles that I was going to purchase and started to walk out the door.
As I was walking out my temper got the best of me. I turned around and believe it or not the lady that was in the back with the short dark hair stood up and asked if she could help me. ARE YOU SERIOUS. YOU STUPID WOMAN! You not only lost my business but also the other customers that walked out of your store that did not say anything.
I looked at her right in the eyes and said to her ” You are the most unreal, rudest person I have even come across in retail” You sould be ashamed of yourself comeing out and putting the other sales lady on the spot like that, then turn around and walk away from a paying customer. She had this look on her face like she had never had anyone talk to her like that. She was totally stunned and had no clue in hell what she had done.
I have been reading the other reviews and I have to agree how RUDE this place is and how over priced it is. ARE YOU KIDDING ME! It might be Los Gatos but really, your not that great of a place.
You really need to check your attitude, come down and few steps, learn how to say hi, how are you doing, just be nice and learn some customer service.
Trust me I will NEVER step foot in this place ever again.
Eric M Los Gatos CA

Bianco is a rare find and my favorite store in the Bay Area. The displays are beautifully presented and I like that I can always find something special for anyone and at any price. They go out of their way to beautifully wrap every gift (no matter how small) and they do it with a smile. Randi, the owner, is so generous with her time, advice and tips for anything you need. She has the an artist’s design sense. The staff are all warm and helpful. I even know men who go here to shop because they are so helpful and make the experience fun.
After reading some of these reviews, I have to say in defense of the Bianco team, that I have been at some of their open houses and charity events where they have generously provided delicious food and drinks and a fun atmosphere and witnessed guests treating the staff and store merchandise with disregard during the evening. I’m sure it is draining for them to put on an event after a busy day and service a large crowd when so many people just don’t «get it.» It’s a gift and a little gratitude might create a different experience…
I think anyone who goes to Bianco will be awed by it and so happy to have found such a beautiful and unique shop in the Los Gatos offerings. 5 stars!!!
It is totally dog friendly, too.
Sandy K.

My name is Jen P. from L. G and have lived in this town for over 30 years! and have shopped in every store in town at one time or another~ As far as Bianco goes~NEVER again, not that the items are not fabulous~ «even though I find all the same stuff, at T.J.maxx or Ross» But the RUDE, RUDE, RUDE service, or should I say lack of? To the weathered grey haired lady that thinks she is an elite member of the L.G.P.D back the hell off, if you spent as much time in the store trying to help people as you do trying to run the parking lot and the town, then you may not get reviews like this… Take the advise, stick your snobby little head back in the store, and focus on trying to push your WAY OVER PRICED ITEMS, ON SOME SUCKER~ Or feel free to step off your high horse, and spend a day walking around T.J. or ross~ and learn customer service~ Thank you for the chance to Unilocal my opinion…

Probably the nicest shop in Los Gatos. A wonderful mix of old and new, French and Italian, feminine and masculine. Bianco is high class all the way.
The great thing is that you can shop here and find something that won’t cost an arm and a leg, or you can spend a little extra and know that you are getting top of the line unique items. They are always one or two seasons ahead of the major retailers– last year Bianco was selling lots of mercury glass and this year its all you’re seeing at Pottery Barn! Plus, their inventory is always changing. One month you see something and then the next month its gone.
Gift wrap is superb. Sometimes I think the wrap costs more than the gift I’m buying! Great for Holidays gifts (in fact I think their Christmas items are about to go out!). Do yourself a favor and at least stop by Bianco and take a look. It really is a treasure, and the staff is really very friendly.

Love Bianco. I went in for the first time today and the store is gorgeous. Unique items, amazing gift ideas and glam items. I bought a pair of pj’s there too… seriously might be the softest cotton i’ve EVER felt. The person working there was extremely sweet and helpful. I’ll definitely be going back.

Beautiful store, unique items, expensive but tasteful! Lotions, candles and bath oils… Love this store!

What gift wrap? Maybe I didn’t spend enough (over $ 30). Nice but a little too snooty for my taste.

This store does indeed have lovely things. The staff, however, is so off-​putting, I usually leave within a few minutes. The woman behind the counter never leaves her post– to say hello, ask if I’m looking for anything– despite the fact that I’ll be the sole customer in the shop. It’s very unwelcoming.

To die for…
If only I was as talented as this group. A real asset to Los Gatos…

What do two hairy dogs, one being black and a bank statement that has more purchases at Nordstrom, Old Navy and Target have in common?
They are the reason my house is not decorated floor to ceiling with everything in this store.
Now, if you are the gal who has a white Bichon and cash on hand — I’m jealous cause you are going to love this place…
The owner/​buyer/​lady or whomever with great taste has outfitted this little space with everything French/​Italian, old and new, white, silver and bronze! If this place were a food it would be a decadent dessert with meringue and dragee’s on top… simply marvelous!
What is nice is although I don’t think I will be buying the fabulous $ 700 antique side table… I can go back for exquisite candles, scented diffusers and rare jewelry.
Bianco is a great little addition to the bleak LG decorating landscape, in order to find it you just have to dodge the early morning soccer moms leaving the am kickboxing classes at Studio Kicks!
Divine!