Bella Vita Laser Medspa

And now I know why they weren’t contacting me back to reschedule the last two sessions that they cancelled on me. I either had 2 or 3 sessions left on my package, nothing compared to the people I see on here that had just bought Lifebooker/​Groupon deals. I never got an email saying they were closing. SO VERY DISAPPOINTED. Not cool, not good business. I urge all of you to attempt to get your money back from the deal place OR to go to your credit card company in an attempt to get your money back.
While I had no complaints about them for the last year or so I’ve been going to them, this act of taking people’s money then closing down is unforgivable. Shame on you Bella Vita.

I bought a package, no notice and why they sell if they are going to close the store soon?
I went today and found out the store is closed. I brought my baby daughter with me and sure it is not easy for me to go.
I want my money back.

Not answering phone.

No stars! NEGATIVE STARS!
Furious that they have closed after I was to have my 3^rd treatment of my ‘unlimited annual pass’ that was paid in full. I have no idea what to do. I don’t know if I have any rights or if I signed my life away amongst the flurry of paperwork. Feel like an idiot for falling for the ‘too good to be true’ deal. I’m getting married next week and guess I am back to plucking. PLUCK THEM! Pluck them right in their plucking money stealing faces!

Incredible. I can’t believe they sold groupon/​lifebooker deals up until a few weeks ago and they shut their doors out of the blue. How shady is that? My sister and I had purchased various packages there.
I’ve tried calling and their phone number was disconnected. I went online where I usually book my appointments and their website no longer works. I just saw on Unilocal and it looks like there are others going through the same thing.
My sister just recently had an appointment at the end of October and they were in the middle of remodeling their office. She also said they purchased a new laser hair removal machine and hired a few new workers. How strange!!! I’m not sure what is going on but I’ve already contacted lifebooker (they are awesome!) and they will credit me the amount I paid towards another service.

Apparently they have closed with no notice, and now I am out the 6 sessions I literally JUST purchased.
I am really mad right now– that’s a lot of money wasted.

In the past I have bought several Groupons and received services with no problem.
Recently I bought a Groupon package and have not been able to use it.
The phone is disconnected and can’t reach anyone by phone or email. Definitely something sketchy! I emailed Groupon and was able to receive Groupon Bucks back,

I bought a deal on lifebooker a couple months ago for 6 laser hair removal treatments, and they cancelled my 3^rd appointment last week without ANY explanation and have not been answering their phone for a WEEK! I’m so angry right now

I am shocked at the change in this company’s professionalism. They get a ton of business making it difficult to make an appointment unless you book well in advanced which I always do. I started out having a great experience, having gone here for over 2 years now. I am amazed at how much the company has changed for the worse.
I started going to Bella Vita for full body laser over 2 years ago. I purchased a 6 treatment series in advance so I could get a better deal on the price. After those 6 sessions I still needed more so I paid for another 6. I am finally on my last 2 treatments. My last 2 appointments have been canceled. One was canceled and I was told in advance they had an electric issue. The second one was canceled the day before via email! I can’t get a hold of anyone via email or phone during normal business hours. I also went on the website and it seems to be down. There aren’t any links to book an appointment online like there used to be. I don’t know if they’re closing or what is going on. I do have to say I’m not surprised. I want to get my final 2 treatments that I paid for and then I probably will not go back to Bella Vita again unless they can completely change my mind.

Bought a groupon for this spa, despite the mixed reviews on here, MISTAKE! DO NOT GO TO THIS SPA!
Things seeemed to go ok when I called regarding an appt, they were able to schedule me for a consultation right away. When I told the woman I was calling to see availability before buying the groupon, she told me I could buy the same deal directly through them, boy, am I glad I didn’t!
Went in for my «consultation», which was a joke– they didnt even look at my skin! Booked my 1^st laser hair removal for 2 weeks out, giving hair time to grow, and start shaving. The night before my appt, AT 11PM I received an email saying all appts for the next day were cancelled, no explaination. I sent an email back telling them how disappoinred I was, and wondering if I would receive a $ 50 credit, since I would have been charged $ 50 if I had cancelled with such short notice. I also said I would like a phone call, and not just an email for the reschedule. It is now a week later, I have not heard from them.
I contacted Groupon to get my money back (the spa had already redeemed my groupon, they kept it after consultation) which they did with no problem. I am SO GLAD I went through groupon, and not the spa, I would have lost my money for sure!
They took my CC# at the spa, now I am worried I have to cancel my card, such an unprofessional business, who knows if they do CC fraud too!

Thanks Bella Vita for NOT informing me that you have closed your business.

Update — ¹¹⁄₂₀:
For those who still have deals to this place. It’s definitely confirmed this place is closed. If you bought a deal through Lifebooker, groupon, etc just have your acct info read with the voucher #. They should either refund you or credit you for future use.
For those who paid with credit card and had some sessions left that were unused, contact your credit card company and explain your situation. They should help you out with getting refunded. My friends and I have done both, and we’re set.
I’m still shocked how this place closed without notice. I guess last minute changes. Really disappointing…
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¹⁰⁄₂₄:
Minus 1 star for getting rid of the better deals!
Just found out this place has new management. The previous owners had better deals than the new/​current ones. Laaame…
I’m not sure if they added anything new to what’s currrently advertised though. They did remodel the place; it looks much much nicer. I still love the staff here, and when I say staff, I am referring to the people who do the lasering on you.
Also, if you bought a deal that was advertised online for Bella Vita, it is still valid until the expiration date. I know the older management were more lenient. Not so sure about the current one.

I just got my first session done 3 – 4 weeks ago (underarm). I was pretty nervous after seeing the pictures on Unilocal.But it DID NOT hurt at all and I didnt get any bumps or anything. It only took 5 min.
I think Im already seeing result cuz I havent shaved for a few days and theres only a few hair on my underarm. Hopefully it will show more visible result after the second session. But im already thinking about doing other areas. =]

Thanks to all the tips from other reviewers, I went in very well prepared (shaving beforehand, no waxing, no tanning, no antibiotics, etc.)
Not sure if there was a revamping after some negative reviews, but my experience at Bella Vita has been far beyond what I expected. The facility is extremely clean, medical, and professional. The receptionists are always helpful and they work with your schedule. When they said «we’ll let you know if we have any cancellations to get you in earlier,» they ACTUALLY called me. It wasn’t just lip service.
I had Mary as my technician and she is amazing. Her bedside manner is hard to beat, as she comes from an extensive hospital RN background. She is kind, professional, and extremely attentive. And THOROUGH! She did a Brazilian laser treatment on me and I’ll simply say that she made me comfortable, while being very thorough in covering all necessary spots. :)
The assistant manager and manager of Bella Vita seem to really care about their customers. They are always so patient in answering all my million inane questions, with clear and honest answers. And they really have accommodated me to ensure my needs are met and my experience is nothing short of amazing.
Logistics: There’s nifty free parking downstairs, just make sure you take the elevator directly up to the 3^rd floor and don’t exit out to the street. You’ll get yourself locked out, and then you’ll have to call them to come down and open the door for you. Also, if you GoogleMap only «Bella Vita» and leave out «medspa,» you might get directed to Bella Vita Beauty Supplies. This place is closed and completely unrelated to the medspa!
I highly recommend and have told several girlfriends that are making a beeline here.

Highly recommend Bella Vita. Everyone is very accommodating and try to work with your schedule if something comes up. I’ve already recommended to 3 of my friends who r interrelated in doing a laser hair removal. Prices are very reasonable and when they have specials they work with you where you can SAVE rather than trying to get as much $$$$ as they can.
Now the service. I’ve done the underarm and started upper lip recently. I was nervous on doing the upper lip and the lady doing it (sorry I forgot her name) was very patient with me. Doing it one at a time and asking me if I was ok. So far the results are great. I didn’t need to shave my underarm until the day before my 2^nd session.

After getting all 6 laser hair removals over the course of a year, I am now back to being just as hairy as before… Does not work at all.
I am very light skinned and did my bikini line and underarms (both very dark hair) so I am the perfect candidate. I think Laser Hair Removal is a sham. I went to two separate places, made my appointments exactly 6 weeks apart (3 weeks for underarms) and never missed a scheduling.
Now, less than 2 months later, I am completely hairy. What a waste of a year and money!

I am a fan because Isabella is the sweetest lady you could ever have doing laser hair removal for you. She explains everything carefully, makes sure things are going right. Everything’s clean, tidy and very efficient. She even made sure I got another appointment in before I leave back to San Francisco!
Not sure how the other people got such bad service, but perhaps they’ve improved since then? I also heard her coach a girl how to speak on the phone and treat the customer. What can I say? Uhm… I’ll be back? (when I have cash…)

Out of the three laser treatment facilities I have gone to, this is by far the best place. I called earlier in the week for an appointment and the receptionist was able to accommodate me for the same week, and on a Saturday too!
The next impression I got from them was also great… I was late by 15 minutes and the ladies there were so kind that they still took me. I had to wait a few minutes but I didn’t get attitude from any of the girls that I came late. I also lost my coupon from dealfind from running errands, and the receptionist allowed me to print it from her desk… WOW!
By the way, if you look at the pictures posted about this business… this DIDNT happen to me! I also got the upper lip done as well and I didn’t get a rash like the ones shown.
Ladies…if you are looking for a place that will treat you well… THIS IS THE PLACE TO GO!!!

Crappy, just all around crappy.
I purchased 6 sessions of laser hair removal from dealfind for only $ 89. It all started good. So I made an appointment online.
When I showed up for my appointment there was a woman vacuuming, a couple of people in their office, and no receptionist.
After a few minutes of awkward silence one of the women came to me with a surprised look on her face and asked me if I had an appointment as if she wasn’t expecting anyone.
She then said well I can’t do laser hair removal on you anyways. And she was nice about it as she sat me down and explained that they do not have the equipment to work on darker skin tones.
Friendly Tip to Bella Vita «Spa»
1. Might be nice to go over your schedule in the morning.
2. Before you open a business get the necessary equipment!
3. Write somewhere, ANYWHERE, even in fine print, that you don’t work on darker skin, or even tanned skin. Otherwise you will have a lot of darker/​tanned skin people pissed because they wasted their time and tied up their money. (This is California — the land of sun kissed people invest in the equipment and training to include all people)

never had this problem before.
I have blisters everywhere the spot that was treated.
if i get scars i might have to sue them.
they don’t answer the phone either.
I am really up set.