WSS

It was a good place nice customer service… I just wish they had more shoe selections for women or at least some Jordan’s in my size other than that I really like this place

I was shopping for two pairs of shoes and the treatment I received yesterday, disgusted me and appalled at how your management works. I visited the store on Sunset Blvd. and Western in 5525 Sunset Blvd. Los Angeles, CA approximately 5:15 pm. I was browsing because I was unsure as to what I wanted because of all the options, I finally made a decision. As I approached to wait in line, no one was at the register, no one was in line; So I figured ok, I’ll wait, inventory can be getting done because the store was slow, I figured because I’ve worked in retail before. I noticed the security guard advising me, someone was on there way and apologized for the inconvenience. So I’m waiting, a gentlemen shows up and screams next, not a hello, how are you doing? thank you for the wait. I apologize for the inconvenience, nothing. So I was starring at George to see if he gave me some sort of an expression, nothing! He was cold as ice. Among st the four gentlemen that were in the front of the store, carried a conversation in front of me, which I didn’t really mind. Once the security guard stated again, thank you for the wait, i apologized for the inconvenience, the cashier George said No, inconvenience, and started making excuses, and you can feel his vibes as bothered and once he said that, I decided not to purchased the shoes which I would’ve spent 150 for myself and my son and left the store, not wanting to speak to the manager because that just blew my mind. This is upsetting and distributing to experience because I shop here often and with experiencing this situation, I shall take my money else where, because that’s basically what the gentlemen was trying to tell me, not to mention on his name tag it states he has been with the company for 8 years. I will tell me family and friends not to experience this rude behavior and spend our hard working money at other businesses that sell shoes. You should really look into that, because this store just opened not so long along.

Horrible cashier Jorge was taking his time with his coworker talking while she was probably buying the whole store. Only one cashier with 3 people in line and doesnt call for back up. Coworker of cashier bought a jacket and he put 3 bags for 1 jacket when we should be saving plastic bags not over bagging items.

My experience here was awesome. I was helped by a floor sales person by the name of Carl which did his very best to find me some Air max 90 in black at this location but turned out the looked for another store since they didn’t have the size I was looking for. The manager Cynthia and Carl both worked till they found it at the north Hollywood location and even though it was 2 min before their closing time they were so patient and welcoming to make me want to return back to this store.
Thanks you guys!!! I actually did go to the north Hollywood #12 location to get my shoes without a problem.

totally awesome. way better the DSW or the like.

If you want K Swiss like other Bruins, you got to drive to Covina. No other one had the brand. Don’t forget to check in for $ 10 off.

Clean store. Lots of parking. Huge selection. I have received 1star service 3 out of the 3 times I have been here. The security guards seem to make it a point to make one feel like a suspected shoplifter right as you walk in. It would be a 5 star place if they would improve their customer service.

Wide selection of up to date products. Organized very well, clean well lit space. Lots of easy off street parking, and employees seemed friendly and helpful. My only reason for not giving a higher rating is that I didn’t find the prices to be very low. I shop for shoes and sports apparel on a regular basis and the prices here are in line with most major retailers. I also looked at things like Nike Socks and apparel and found it to be full manufacturers price. I would imagine that the items that are marked down and on sale are a better deal, but this is the same as something being marked down at a regular store. So I just don’t see the benefit of shopping here as opposed to going to the mall or your favorite shoe store.
Plus, be prepared for them to search your purse or anyhting you bring in here upon exiting. I imagine they must have a problem with theft. They were nice enough about it, but like I said I’d rather just go to the mall and not get a pat down when trying to buy shoes.

I am surprised at myself for liking a chain store so much, but this place is where I get all of my shoes, legit brandname athletic shoes with a vegan/​canvas mesh that last me longer than three months for someone who walks four to five miles daily and bikes longer. In other words, something like TOMS shoes would not last me longer than one week.
I am not into fancy vegan boots or the type of shoes you’d wear with a fedora and this place really doesn’t cater to that. I’ve got a pair of Etnies, DCs and DVS from here and maybe collectively spent about $ 100 so far. I have gotten a $ 15 to $ 30 discounted off on each of them, they’re priced as low as the most inexpensive online finds I’ve found, but I get to physically try them on and walk out with them then and there. In fact, I plan to get a pair of certain Vans Oldskool shoes once my size comes in.
The security make you check your backpacks in and I’ve never had any problems with that nor the nonexistent attitude of the staff but boy oh boy, do other people have problems. I remember one guy flipping out about checking in his backpack. Honestly, that guy needed to be tasered in order to calm down but the security weren’t rude or aggressive about it. Either you either check in your bag into their cabinet and come in or you don’t come in. It’s just a WSS store policy that I also found to be at their location in Westlake.
I am unsure about/​uninterested in the t-​shirts and the other athletic clothes they sell because this really big store just sells the type of shoes I want to buy at the best prices. Other discount shoe stores do not sell entire lines of Vans, Etnies or DCs, which make it way better than any other shoe store I’ve visited. And this place is way better than the Orchard Hardware Supply that was here before it.

I had a coupon that they sent in a mass-​mailing when they opened. Huge parking lot, plenty of space.
Friendly helpful staff. I needed help trying to find my shoes. I take an odd size, wide width, and they simply did not carry it. But several members of their staff tried to help me find them. They even sent me to the men’s section, it didn’t work.
Several of the discounted women’s shoes were clearly mismarked with the wrong size. They said Size 7, but they were gigantic — even too big for a men’s size 7. I think it was one particular brand, and it was very irritating.
I ended up giving my coupon to another lady who was shopping. It was expiring, and they did not have the type of shoes I wanted.

So stoked about a new WSS in my neighborhood! Really friendly, helpful staff and a good selection.

This converted Orchard Supply Hardware store is now a WSS. This place is HUGE! Parking lot is huge too. So many great deals and tons of selections. Great place.

Security is kinda weird they check your stuff. Staff if to helpful they kept asking me if I needed help. It kinda got annoying. Love the clothing there great selection and prices I got a muscle shirt that was labeled for 54.00 $ but WSS was selling it for like 10 $

Too bad I cannot give no star for them … I walked in with my husband and got stop by the guys who stand by the door. He told me to leave my purse at the counter??? Why? so my husband say that just go right ahead he will stand right her with my purse. I went around and saw everyone else has their purse with them but why do I have to leave mind at the cashier after looking at the other customer who carrying a purse I think I know why. THIS STORE PERMIT EVERYONE BUT ASIAN people to carry purse!!! I guess we are theft in his eyes so I will never go to any of their shoe store ever again … BTW if you want people to lock up their purse you should provide a locker with key or number OK cause ID theft are everywhere Why should I leave my personal info laying on the counter for you!!!

Very helpful staff! I had a hard time looking for the heels I wanted since it was misplaced by one of the customers. (I found the same heels in a different color on the other side of the aisle.) The associate made sure to get my size and double checked if I was okay with the pair she handed to me.
At the register, the cashier asked if I were a member. I said no. He, then, offered if I wanted to sign up. For every 200 points, you get $ 10 off next purchase. This includes promotional items. And it’s FREE!
All in all, a good experience. Parking was no problem either. Big private lot next to the restaurants.