Most importantly, I’ve been waiting 3 weeks for a return call from no less than 5 of my voice-mails with the scheduling department for a routine lower back MRI. I’m currently on hold with them AGAIN. They are holding up the entire process and prolonging my back pain. Their x-ray department isn’t much better. I walked into a zoo-like waiting room a few weeks ago, waited well over an hour, and was then x-rayed like cattle.