Wells Fargo Bank

I recently came into some money, life insurance for my dearly departed wife, and I didn’t know what to do!
This money is suppose to be a safety net for me and my cats, for our future is what my wife said.
I put the bulk of the 3500 I got from the nice lady at the insurance company toward a new riding lawn mower and a nice lady at Wells Fargo (I think her name was Burtha) put the rest towards some T-​Bills!
I’m going to rest easier (I still have a hard time sleeping in an empty bed) knowing I’m in good hands.
Miss you everyday Jessica, I know you’re up there in heaven playing chess with the Angels!

I signed up for Unilocal just to report a nightmare experience I had with the bank manager, Shahena.
This branch is pretty close to my house so I usually go there for withdrawing cash an depositing checks. Never had any problem when I was dealing with the ATM machines. The problem started when I had to deal with this arrogant, condescending lady named Shahena.
Last week, I went to the branch for depositing some cash and a cashier’s check. The teller at the counter deposited the cash but for the check she told me that the branch manager needs to approve because it was a high amount. Now comes Ms. Shahena. She starts by reversing all the transactions and abruptly tells me that «I am going to put this cashier’s check on hold” — without providing any further explanation. When I asked why, she became aggressive and rude all of a sudden– as if I was questioning her authority. «Let me explain how the cashier’s check works in the way you would understand» she said. I realized that the conversation is only going to south from there so I just sucked it up and stayed quiet. She told me that she was suspicious of the issuing bank (Bank of America!) but the funds would be available in 3 days.
Anyway, I waited for 3 days and then checked my online account. To my surprise, the cash I deposited was GONE !! It was nonexistent– neither in the available funds nor in the pending transactions. I freaked out to no end because it has been 3 days and who would trust me that I deposited cash unless someone looks at the video footage. So, I called the customer service # and filed a complaint. The next day another rep conferenced called with Shahena and explained the whole situation. At first, Shahena sounded ignorant of the whole situation but when the rep asked point blank «Was all the cash accounted for the end of that day?», Shahena thinks for a second and says «No», the cash was in excess of exactly the same amount that I deposited! I was like, WTF ! Are you kidding me! I asked then why did she not inform me and waited for me to raise the complaint, to which she got very defensive, engaged into personal insults and said «your money is not going anywhere so just calm down» I was like, are you serious! You sit on my 5 grands for 3 days, knowing whose money it was but without saying a thing and the problem is with me?
The story didn’t just end there my friends. After I got my cash back, I came to know that the cashier’s check I deposited has been placed on a hold for 10 more days! I could not believe it… How could a cashier’s check be on hold for so long. I knew something was wrong ! I called the branch and asked to speak to Shahena. She refused to come to the phone even after several attempts. I told them that all I needed was a quick word with Shahena but at my fourth attempt, she agreed to talk to me. I asked why the Cashiers check was on hold for so long, especially when she had assured me that it would be released in 3 days. Again, I had to listen to her condescending speech and BS about how federal reserve had to hold funds for 10 days just to be safe. I had enough it. I told her that I was going to launch an official complain of harassment against her and at that point, she says «OK, I am going to release the hold on the deposit. Your funds should be available now». Just like that! I guess she manages the Frederal Reserve too. Clearly, she did this to harass me and the whole nonsense about the hold was to just a personal vendetta against me. I was at loss of words but I didn’t give any more time to this arrogant, unprofessional, low life.
Take my advice: drive another mile and go to another branch instead.

The tellers are nice. It is usually busy or slow. They seem to have turnover more than is like. The previous bank manager Aref (sp?) was phenomenal. I followed him from another branch.
Now that he’s gone, I go to other nearby branches. Besides its usually on the wrong side of the street for me.

Great service! Andy helped me today and told me about a secured credit card. I didn’t feel like a was being sold a product I felt like he just wanted to help me. It was a good experience and a great branch

STAY AWAY FROM THIS BRANCH!
Banker RICARDO VILLAR fraudulently used my personal information to open credit cards in my name! The only thing worse than the poor customer service provided here, is the illegal activity that you won’t find out about until the damage has been done to your credit score! Save yourself the hassle of filing police reports and just drive to another branch!

If you can make the drive, go to the Ocean Park Wells Fargo branch in Santa Monica, where you will be met by the coolest and most helpful staff of any Wells Fargo.
This branch (Palms) has had the misfortune of absorbing Shaheena. Maybe her attitude and snakey used car salesmen tactics weren’t welcome at the National/​Sepulveda location. She is some sort of manager and let’s it get to her head. So much so that she will go out of her way to harass you. She is just a very ugly person inside and out. During my first encounter with her at the National Blvd location, she, instead of changing my account type, closed my account and opened a new one, to make it look like she got a «solution». This was confirmed by a Wells Fargo customer service rep. And as you can see by others customer reviews, she tries all sorts of snakey things to get a «solution» to make her look good to her superiors.
If anyone else has had the misfortune of dealing with her, please file a complaint via phone call to Wells Fargo customer service. I’m sure if they have more than just a few, she’ll be filing for unemployment soon enough.

I switched to Wells Fargo after BofA provided me with lackluster service and inexplicable fees.
This branch is my favorite. The people working there are VERY friendly and they always remember my fiancé and I. I am always impressed with the customer service here, they can always help us and answer our questions and go out of their way for us all while being totally pleasant. Not a single bad experience here! :)

The general staff are friendly and pleasant, but the branch manager, Shahnea, was extremely condescending and rude. I will never go back to this branch because of her awful customer service.
I went in to cash a check, which is typically a normal transaction. Apparently at this location, you’re pulled into her office, so she can harass you about opening an account, and when you decline she aggressively states «just hear me out, just hear me out». Umm, excuse me?
The whole process of her «approving» the check was absolutely ridiculous. I understand there is protocol, but at least be gracious to the person sitting in the seat across from you. And then to pry as to why I didn’t cash my check elsewhere? NONE OF YOUR BUSINESS!
Interesting tid-​bit: while I was in her office, a man actually popped his head in the door and said «because of this, I will never bank here again». Granted, I have no idea what his experience was, but apparently I was not the only unhappy camper.
Bottom line: avoid going to this branch, because at some point you will possibly have to deal with Shahnea (shay-​na), who is rude, disrespectful, pushy, and seems out to get you.
My advice to you Wells Fargo: find another branch manager, because she SUCKS.

Loooooooooooooong waits. Employees talk to each other instead of helping customers. No sense of urgency at all. Lousy lousy lousy. They must love the smell of waiting people. Lines out the door must make them shiver with pleasure. There are FEMA camps more efficient than this.

The people at this branch are really gracious and act like you’re a VIP. However, nice doesn’t matter unless you also know what you’re doing, and they’ve got that down too. In particular, Jennyl Peiris and Ricardo Villar have been incredibly helpful.
I recently switched banks and had a few unusual needs and minor issues. Jennyl opened my accounts and found a way to make everything work for me the way I need it to. In another instance, the customer service phone line gave me incorrect — and very frustrating — information. Ricardo told me it was incorrect, and then proceeded to sit down with me for probably close to an hour getting it worked out and showing me that I could indeed do what I needed to do, despite customer service saying I couldn’t.
I really appreciate this branch!

These people have an amazing way of making me feel like a person of high social status. I mean it’s like they treat me like a celebrity or something red carpet and all. In fact, this happens every time i go to the bank.

There’s is always someone ready to greet you when you walk in and ask what you need help with. Everyone I have encountered here was extremely nice, helpful and happy. Great customer service.

This is a terrible branch. No question, the worst I’ve ever been to.
They will keep you waiting indefinitely. I waited over an hour to make a simple transaction. The employees move like they are sleep walking.
The manager is antagonistic, she will not provide any help or get additional people, or do even one single thing herself. She lets employees leave customers stranded while they go on break.
The grinning monkeys are always there when you walk in to apologize for how long to expect everything will take. They will offer you endless bottles of water but won’t let you use the rest room.
I finally pulled all my money out of Wells Fargo. It was too much of a hassle, and this branch is by far the worse.
Avoid Palms and Sepulveda at all costs, unless you really enjoy headaches and aggravation.

Love this bank. The tellers are cute. Everyone is so helpful and friendly. They don’t ask personal questions that make you feel awkward. This is my wells fargo spot.

Stopped by to get some cash at the ATM and noticed — it’s in French now!