Wells Fargo Bank

There are three to four people just standing in the back while two tellers work and a line builds. Constantly.

There was this bitchy teller could nt cash my check. I told her I went there to cash a check and not other stories she wasted so much of my time and couldn’t help me cash the check. Main reason I went there. Forget this branch. Because of her.

Good professional staff. They helped me with my wire transfer regarding my condo purchase… on a Sunday! Thank you Wells Fargo. I love you. Have fun.

Dear Angelenos,
Do you have any idea how lovely it is to live in a state where banks can be open on SUNDAYS? Not just Saturdays, but Sundays too?
Sincerely,
Girl from Tennessee
Sorry, I’m still in shock that life outside the Bible Belt, USA is so much more accommodating. Moving on.
I’ve never had a bad experience per se at this Wells Fago, but every single time you end up jammed between shopping carts and the seatbelt like rope they use to keep the line of patrons in order. It’s a hot mess. And I know it’s in a Ralph’s, so this is to be expected. What’s completely illogical is how they have a WF employee hanging out there with you in the madness, asking how your day is going. He’s in the way– you don’t need a greeter! To echo other reviewers, there are never enough tellers behind the counter. Why can’t he step back into the glass box and help speed up the process? WTF, WF?

Wont be coming back to this Wells.
Its a shame because i used to love Wells Fargo.
This branch needs to step up their game.
They never have enough tellers, and the ones they do have wont even smile at you.
It makes me feel like i’m bothering them even when its something as small as a straight deposit which is never good for customer service.
I guess i will have to find another branch.

Fees, Fees, Fees
I cancelled my ID protection $ 12.99 per month .
They Kept charging me .
I made a cash deposit at my branch and was also charged a fee .
My personal acct is charged a fee every month .
Wells Fargo Sucks.

Worst Wells ever. Never enough tellers-​EVER.

These guys are great! They are always trying to give you free bottles of water while you wait in line, and free candy while you wait for your teller to finish up. I have had mostly rapid service, but there are a few that seem to take FOREVER for a simple deposit. No worries though, those slow tellers don’t seem to last!
By the way, this place is located INSIDE Ralph’s. Not sure what people are thinking with the photos…

Good: they open on Sunday!
Bad: Not professional enough. Made too many mistakes. I don’ quite trust their words now.
1) I opened an account there, the guy who helped me setup account said he will send me 100 void checks for free — That never happened.
2) I made 2 wire transfers there. None of those give me a smooth transfer:
The first time, After I submit the request form, the second day a lady called me to go back because they forgot to ask for my signature on the form. And when I got there and signed, the lady said sorry and she will waive my transaction fee this time ($ 30), but later on I saw this fee is still subtracted on my account anyway — Uh, too busy to argue with them — If you can’t do that just don’t make promises and that’s OK.
Second time — on the request form I wrote send XXX US dollars out, I didn’t calculate the foreign currency the receiver should get. I let them fill the number, so the lady came up with an foreign currency amount YYY — I didn’t check and let it go. Later on I checked my account, they withdrawled YYY US DOLLARS out of my account. I have to call them again and ask them to change, thank GOD they didn’t ask me to go back this time…
I have literally never seen any other banks make these type of mistakes.

I will never set foot in this bank again. I work across the street and had a small check from a family member that was drawn from a Wells Fargo account. Thought I would cash it on my lunch hour and save myself a trip to my own branch. I gave the teller my ID and a credit card for identification and they refused to cash the check because I didnt have a 3^rd form of ID and was not a Wells Fargo customer. Over a $ 200 check??? Unbelievable! I plan to let everyone know that they are a crappy bank with lousy customer service.

This is the branch that’s nearest to where I live. Like a lot of smaller Wells Fargo branches, the emphasis is on friendly, even flirty, customer service. I’m sure their research told WF that it’s an approach that is good for business, but I find it really annoying. i don’t want a super-​friendly greeting when I walk into a bank — I am only there to do business. They don’t realize that it forces me to put out more attention and energy into interacting with them, when really my mind is wanting to be on what I am going to go and do next. I prefer the service at the larger branch on Wilshire, but the difference is not worth the trip. I recently learned that I can make deposits at the ATM without filling out a deposit slip, so I won’t be going in the bank as often. On the plus side, the hours are good, there have never been any problems for me, and they give free bottled water.

Don’t get me wrong… Yes, I know that they are bank. But when you have 6 people in line and only 2 tellers open with the rest of the staff just hanging out in the back… that’s a problem. At least for me. 17 years ago I opened an account with this branch and nothing has changed.

Love WF

I’ve never been inside but what I love most about this place– not a lot of people know about this location. On top of that it’s easy to miss when driving. How did this place get my 5 stars? I never EVER waited in line to use the ATM. Yayuh! =P

I usually use the atm here, but for some reason it wouldn’t take my cash deposit today — it spit my money back out. So I ventured inside for the first time. I always find a meter — or (better yet) a loading zone spot — right out front, so it’s easy access.
When I walked in, a friendly woman greeted me and directed me to an open teller. I noticed coffee and tea available, as well as a plate full of chocolate chip cookies and a bowl of mini suckers. Nice!
I walked right up to the teller, made my deposit, and was back out the door in about 5 minutes flat.
Later that evening, I checked my Wells Fargo iPhone app to verify my deposit because for some reason, the account number on my receipt was wrong. The pending transaction in my history showed a deposit, but for the wrong amount — but I figured it would all reconcile by the next day.
The next day, however, the transaction was totally gone! Ummmm, where’s my MONEY? I called the branch directly and explained the situation to Elton who answered the phone. A few minutes later, he sorted it out and assured me that within 15 minutes, I would see my deposit in my account.
45 minutes later and it still wasn’t showing up, so I called back and was told that they were still fixing the issue and that they would call me back when it was fixed.
30 minutes later, and I checked my account myself and saw that my deposit was finally credited. Great, but hello — what about calling me to let me know!!!
They were friendly every time I talked to them, but after having my money come back out of the teller and then the back-​and-​forth with my teller deposit, I’m sticking to the branch I opened my account with — down the street inside the Ralphs on Olympic Blvd. — from now on.

Tellers are always friendly, service is quick (if it’s not, I blame the customers, not the tellers). Sometimes the lines can get long, especially on a Friday when foolios be cashing their paychecks (hasn’t everyone heard of direct deposit??).
There are two ATMs inside, but usually no pens to be found (was more of an issue when you had to use an envelope for deposits). I also like that the bank is located inside of the Ralph’s so you don’t have to be sketched out getting your greens at night.