WallyPark – Express

I cannot begin to voice my frustration to the horrible service I received from this parking/​shuttle service.
I waited over an hour to be picked up while I saw countless shuttles from other parking services pass by me. After the shuttle arrived, the driver treated everyone like cattle to the slaughter yelling at everyone to hurry up and get in the bus. After we got on, the shuttle driver drove like a maniac. I was extremely uneasy being on the shuttle.
I was finally at the parking lot with a sigh a relief that I did not get into a horrific accident just to be greeted by a long line at the with a horrible cashier.
Do not use this service unless you’re into self-​torture.

I’ve been here two times and every time this place has been superb. The drivers are always nice and the service is quick and easy! I call before boarding my flight to LAX and they’ll have my car ready to go upfront when I arrive.
The drivers are so helpful and courteous when it comes to questions too!
I will be coming back the next time I need to travel!

last time parking here as they no longer do valet. The valet service used to compensate for the longer then ideal wait time for pick up upon arrival. As mentioned in other reviews, you’ll see a lot of other shuttle pass through much more frequency.

THEFT happened here! An employee STOLE from our glove compartment!
We took my husband’s car to the airport and valet parked in the express lot. We made reservations ahead of time to park there and they said the lot was full when we arrived. They needed our key to later move our car in the lot. I left my own car key with a Louis Vuitton key chain in my husbands glove compartment thinking it would be safe. Dumb, I know. Well someone stole the key right out of the compartment. I have an extra key for my car but the Louis Vuitton key chain is worth a hundred bucks or more. But the fact that an employee stole something out of our car is awful!
Update: I have talked to so many people at both Wally locations and tried to file a claim. They won’t email me or mail me a claim form, even when they said they would. Pathetic!

1 star
More than an hour wait
This is unacceptable.
The only thing that they’re «express» at is processing the fee

Waited forever to be picked up by the shuttle. Everyone who works here is stressed out and probably overworked, so I understand why they’re mostly quite rude. I only parked here because Lot C was full. Next time I’ll just use the Flyaway.

Don’t do it! 45 minute wait for pick up. We saw four Park n fly in our wait. Our driver hit a cone! Don’t do it!

Still horrible service! Their location is the ONLY reason they are still in business. The charge more for Valet, and it does not offer a faster service… you still have to drive around the self park lot to pick up those folks. The airport pick up is still super slow… can be as long as 30 – 45 minutes to wait on a shuttle to take you less than a mile! Rip off! …do the research!

I saved 4 bucks a day but man, it was not worth it. It took 45 minutes for the van to pick me up curbside. I saw one go by before that, but only one.
The airport was packed and they filled up their vans but when they got back to the parking lot they sat there, both vans. I knew that is what they did to us.
Cashiers were very nice but having to wait and then get in line to pay and then get in the car and wait to get out. If they fixed the apathy or hired more drivers I might give them a try but air travel is way to hard to go through so much when I finally get home. Ugh.

We were running late to the airport and had to forego our plan to use parking lot C. Wally Express was the first parking lot we came to so, a bit uncertain, we rushed in. The driver was great. «Get in, I’ll get you there!» And he did. He told us he would take us to the passenger pick up level and we should take the escalator upstairs to save time. Not only did we make our flight, but we did with 10 minutes to spare!
Coming back to LAX we called when we got to baggage claim and they told us where to stand for the Wally Express van. We got on the van only to find we had gotten on the wrong van. We had taken the one that went to Wally Park, not Wally Park Express (it was our first time, not their fault). «Not to worry said the driver, I’ll drop the group at Wally Park and get you over there.» And he did. Lovely, polite, efficient, and they went the extra mile!

After reading reviews about WallyPark Express, I was a little hesitant to leave Alejandra (my car) in the lot. My friend reassured me that he uses these lots all the time, so I waved goodbye and off we were in the shuttle towards LAX.
Three days later, we arrived back at LAX and I was eager to see Alejandra. We walked out to where the shuttles park and within a minute I saw the WallyPark Express shuttle. I waved the driver down and he immediately pulled over. He wanted proof that our car was in the lot, but we left the ticket in the car. We convinced him that’s where we needed to go, and that was that.
Unfortunately, our flight was delayed four hours which affected the WallyPark Express reservation we made. We were charged another full day for missing the cut off and were told that there was nothing they could do for us. I think we were able to clear this up online, but there should be some sort of discount or something in place for delayed flights.
Didn’t really have any issues with WallyPark Express and would actually consider using it again.
Just an FYI, this is an open parking lot, not a covered parking structure.

I made a reservation with U-​save for a weekend in LA after returning from a long trip overseas and had nothing but a terrible experience. I am leaving this review here because there office is inside of Wally Park.
1) no marked shuttle. I called three times to ask what shuttle to take and they finally picked up but gave me unclear information. Turns out you need to wait in the hotel shuttle area and take a shuttle that doesn’t say u-​save on it anywhere.
2) when I arrived, I had a recently expired license and a temporary license. The man on shift called his manager and the manager said they wouldn’t rent to me. I asked to speak to the manager so the man on staff called back and the manager refused to speak with me.
3) while waiting around for help with my situation, a woman asked about insurance. I told her to check if her credit card company covers insurance on the car. The man on staff got extremely agitated at this, which I kind of understand because his job is to sell people bullshit car insurance on rental cars, but he asked me to step away in a very rude way when all I was doing was explaining to a young helpless girl that she was getting screwed by spending an extra $ 20 a day on rental insurance when the car itself costs $ 30
I don’t think the people who work here are evil, but they’re running a shitty business and I will not be renting with them again.

Worst parking lot! Used to be amazing with picking you up within 10 min of calling but now takes 20min and they have to move cars to let you out! No longer worth the value

Departure from LAX was easy. But arriving back made me not want to use Wallypark Express again. The shuttle came quicker than I expected but once the shuttle was full the driver kept picking people up. I rode back with someone’s back side in my face the whole time. When we got to the lot all the cars were double parked (valet just parks the cars right behind the self park cars) A couple of people we rode with had blocked in cars and had to wait for them to move cars around.
The girl at the front desk was talking on the phone when I walked in and was cussing to whom ever was on the other line. She didn’t seem to worry that I was waiting. She continued to talk and just put out her hand and said «ticket».
Okay they had free water thank you. Okay my car was in on peace thanks. The price was better than Parking Spot but I don’t think it’s worth the annoyance.

Do not Use!!! While the service was acceptable, the shuttles were infrequent. Also upon checkout, I needed to provide my reservation number as they could not pull it up using my name or phone number. I mean why have a reservation system at all if it provides no value?
I was eventually directed that I needed to forward my reservation to the business owner before leaving the property. The email address was ridiculously long. If you saw it you would laugh thinking you were being punked.. I complained and was finally told I could leave because I provided a reservation number. I will take my business elsewhere in the future.

Uh oh. No texting and driving. Not to mention waited about 30 min. for a shuttle. No more WallyPark after being their loyal customer for more than 8 years.

This review is about the LAX Wally Park.
Tried multiple times on their website to book their LAX express lot. Every time my reservation came back with their LAX «Premier» lot and would not give the prices the web site was prominently advertising.
Tried on several occasions to use their online chat help service. Each time a message came up saying no one available to help me. Please leave a detailed note.
Left one or two notes and/​or emails. Guess what? No replies from Wally Park.
Called the LAX lot directly twice. Second time woman there told me to go to Cheap Airport Parking. Com to book.
So I did and I found a lot with cheaper prices and equally good shuttle times…
Quick Park.
So, no thank you Wally Park LAX.
To be fair, I have had very good service and on line booking using Wally Park San Diego although they only offer outdoor parking.

Third and last time I have had to deal with this company. Terrible pick up service once you have arrived back in LAX. The trip from the lot to the airport has always been great and seems to be efficient however the amount of shuttles going to their Sepulveda parking location are minimal. Stood at terminal 2 and watched shuttle after shuttle pass me by for other parking lots. Joe’s parking seemed to have the most shuttles as I began counting shuttles to cure my stress (didn’t work). For the price this service is not worth it. Use another service if you have a choice.
Pros: clean shuttles, nice drivers.

Really nothing special. Not cheap, not fast to pick you up… blah…just a money pit.

Used to be a great service. Now it sucks! Late on pickup. Slow to drop you off! I’m so done with them.
Thanks to Über I can stop using this really mediocre and expensive service