Vip Pet Shop

I took my terrier mix today, she is 6 months. I had no appointment but they took me in. She got the basic grooming. I am satisfied with the service & the price. I do wish they had parking. Since they Dont give you a review of how your doggie did, I did ask questions and the girl seemed to know about my doggie. Over all I am satisfied.

I honestly wouldn’t give them a star but I have to. Anyways, HORRIBLE PLACE EVER! They treat your dog so bad! They made me feel so uncomfortable, they were so RUDE! So pricy ! And the lady omg ! Just thinking about it makes me so angry ! She was so RUDE! Honestly go some where else. I think that your dog deserves better and I mean they charge. 50 petco charges the same, so take them there and is clean. Sorry but I don’t recommend at all!!! BAD SERVICE !!!

They are horrible people. They don’t care about your pets. They are just there to make money. These ladies are mean. They smacked my puppy in the mouth when she got excited to see me. I always wondered why they never let me see the back area where they cut my dogs hair. They must of been hiding something.
Please don’t bring your dogs here! I recommend you pay a little more and find a place where they actually care

I guess I should start off by saying, I’m an okay person, when I go to a store I don’t expect high standards. I understand that people are tired or they have problems in no way am I picky or want the best service so here is why my review is negative. Their service is horrible, I went today and all of the employees even the manager didn’t know how to treat my family and I.
I honestly would like there to be some inspection for their service, I promise it would be below zero. I wouldn’t recommend this store to anyone for the anger I went through when visiting this shop. Not only that but the prices were too high compared to some other stores I have been to. Overall I hate to have to write a bad review but I feel it was necessary with the way I was treated and the way I felt I should be treated at the minimum. I’ve worked in shops where customer happiness is necessary I know there are difficult people but I can tell you that we were not one of those people. Maybe they all had really bad days but I recall going once before because our dog needed grooming and my dog was terrified, plus the lady who had given it to me was very rude, as if I had done something wrong when I had simply gone to pick up my dog.

I have been bringing pets here for a few years now. I started getting my poodle/​cocker spaniel groomed here. I have always been happy with the results, I can drop her off, and come back in a few hours with no worries. She always comes out looking very good, nails trimmed, and smelling very good. Plus, the price is very good, and probably the cheapest one can find around here for those services.
Next I got a Chihuahua mix puppy who needed his vaccinations. I brought him here for all of his shots, There is never any waiting, and once again, the prices are great! They always treat him so kindly and with so much patience. They even gave me a coupon for a vet they partner with for low cost spay and neuter!
Parking is not great, and this is a very busy area where two big streets meet, but I can always find a close enough spot on the street.
The shop offers a variety of pet supplies, ranging from bird cages and food to dog/​cat carriers, houses, beds, toys, food, collars, leashes and clothes.
Overall, this place is great because they offer good quality services at considerably low prices, the service is pleasant, and they are conveniently located near me.

I have to give VIP pet shop credit for treating my 3 dogs with excellent care. I had a special needs baby last year and was not able to properly care for my 3 dogs as they are accustomed to. We were in the hospital for a few months & could not take them to their usual groomers in Los Feliz. We were in desperate need of a local groomer and knew that it was a shot in the dark in Boyle Heights. I am so glad this place exists. It is tiny and it looks like they specialize in Birds based on the amount of seeds in the shop but they have been great with my 3 dogs. They leave smelling wonderful, the price is competitive to what we were paying for before but saving on gas since we can now walk to drop them off & pick them up. We have not used their pick up service yet but are very happy to know it is available in case of an emergency. We have had them vaccinated here as well and pricing is also very competitve. They are wonderful for special ordering our dogs dog food which will eliminate yet another drive to the Atwater Village. Next to our new baby our dogs are our world and we are very keen on them being treated well. Because they are a small location you get to know the people very well and they really do treat you & your pooch with VIP service. If you want personal service I would highly recommend them. They are not fully stocked in doggy merchandise as some other pooch boutiques but do not be afraid to ask for your special or usual item they might be able to special order it for you. Who knows you might contribute to them going from the Birds to the Dogs and expand their business. Thank you VIP pet shop and we look forward to using your services for a long time…