Vermont Outlet True Value

I do not like to write a bad review but I have no choice tonight. I send my grandsons to pick up a new toilet for me. When they brought it in and took it out of the box to install it, one grandson noticed a very tiny hairline crack. A crack that would not be easy to see, just looking in the box as they claim the manager of the store only picked it out of the box and called that an inspection. For all I know he could have set it back in the box too hard. Ok, I called and my only choice was to buy another BRAND NEW TOILET, BECAUSE YOU CAN’T GET ANY REPLACEMENT PARTS .It was the tank part that holds the water. So I paid double for my time and effort so I feel ripped off. Of course, they knew I had NO CHOICE as my old toilet was already removed. They should stand behind their products better. I usually go to another Ace Hardware on Florence near Avalon and I’ve never had any problem with them but my grandson didn’t want to go that far as he was doing me a favor. I think it is just this one location. He did offer me a little bit of a discount for the second one. Not happy at all.

Why do I feel compelled to review a hardware store?
Because their service was that good.
The employees were incredibly helpful. I needed very specific parts for an engineering assignment. It turned out that some of them didn’t even commercially exist. That didn’t matter to them. They spent an hour + helping me find stuff, pitching alternate ideas of how I could build it. They were super patient and friendly. I will gladly return here the next time I have hardware needs.

These guys know their stuff. I was in the store for 3+ hours today and they did not tire of helping me navigate the store and my project. By far the best hardware store I’ve ever visited — if you have a project you’re fleshing out just stop in and the True Value crew will help you see it through to completion.
Why can’t every hardware store be like this?

Blanca and Joe make miracles happen. Best service ever… they were able to make a replacement key that was in pieces. Thank you so much

Probably the worst hardware store I’ve ever set foot inside. The workers are clueless and don’t know much about any of the products they’re selling. Selection is extremely limited, and prices are almost DOUBLE that of Home Depot. Steer clear and vote with your money by not shopping at this shit store.

Love this place. Clean, well-​stocked, well-​organized. Employees friendly and helpful and KNOWLEDGEABLE (a far cry from orange or blue). Always a pleasant experience here. Can’t recommend it enough.

If it wasn’t for Blanca I would be lost… That lady knows her stuff. I spent a little more than I thought I had to but if you want the job done right the first time… I don’t regret any of her recommendations if it wasn’t for Her I wouldn’t be giving a five star rating

Excellent customer service, helped within 3 seconds of stepping in the store, shown specifically where items were. Organized well. Great staff.

Extremely friendly and helpful staff. Very valuable store to have in the USC area. They also make custom window screens here for a very reasonable price.

If They Don’t Have It Here, You Don’t Need It
Well, not exactly, if you are looking for specialized electrical parts, they don’t have some odd stuff, but really, they have about 90% of what you need for electrical, plumbing, and sprinkler repair, along with a good supply of nuts and bolts. It’s a huge store, so they have all sorts of other stuff as well.
Good friendly knowledgable staff, and a great neighborhood hardware store.

I like this place, I gone in a couple of times and had a lot of great help, people know there stuff in there and they are willing to teach and help.
The reason I really like this place is because I need to create special projects for school once in a while. A couple of weeks I went into the store with no idea how to build a sturdy stand for my camera that had to rotate in different angles without having to hold the camera, thanks to their employee Alfredo (I believe that was his name) we came up with a great idea and he help me build it and it worked great.
I recommend this place not just for your home improvements but for your unique creations too, ask for Alfredo he will help you invent anything lol

I’m looking for a new garage door opener. I just left radio shack who sold me a multi code remote and assured me that it would work. When I got home, it didn’t. I took it back and went to true value. The service here was great, the associate directed me exactly where it was. She also assured me that it would work but with a 20% restocking fee for returns I did not want to risk it. To management please rethink your policy for incidents such as these to ensure a better more efficient customer experience.

Twice this week, others have let me down… but both times, Vermont Outlet True Value Hardware saved the day!!!
Super helpful and friendly staff… low prices… they’ve always had what I needed!
I’ve lived here for four years, and had nothing but great experiences with this store.

great neighborhood hardware store. Don’t expect everything because the store is small but do expect kind personal who will talk to you and get you what you need.
give your local hardware store a chance.

Service! Service! Service! this business gets IT! Everytime I walk in they are great at answering questions, finding the product, and helping you do what you need to do.
We looked at closet doors, door locks, flash lights and many other things. Blanca and Ron went above the beyond the call of duty to make sure everything we needed. It is such a relief to come in here versus a Home Depot. I also learned that they can get everything I need and in most cases probably already have it. I’m going to keep coming back.

#USC (neighborhood) pride. When I worked around there, this was the place for key copies, storage containers, etc. Always friendly – well, as friendly as you’d expect from a hardware store. Receives my ringing endorsement.

Good store to have in the neighborhood, but I’ve had keys made that didn’t work well or they had forgotten to give me all the copies I asked for TWICE, meaning I had to make the trek back to retrieve. So annoying, if you go, make sure you have all that you paid for.

I’m moving out from USC after 5 ½ years in the area next week, and I miss this place already. Good hardware stores are hard to find, and certainly beat the pants off Home Depot/​Lowes/​OSH/​etc. If anyone knows of a good local hardware store in Echo Park, I’d love to hear about it.
Let’s start with the staff: friendly, knowledgeable, and easy to talk to. There’s a good mix of experience and youth here, so while I enjoy chatting with the cute Latina at the counter when I drop in to pick up something simple, I know I can talk to Rob (the store manager, I think?) when I have a tough question on home improvement and he’ll know exactly what I need.
The inventory is also great. Rob once told me that he «doesn’t stock crap,» and I believe him. While they don’t carry ultra-​high end professional equipment, they don’t carry el-​cheapo stuff either, so you don’t have to worry about making a bad purchase. Everything is reasonably priced, and the selection is broad enough to cover almost every standard home improvement project (painting, plumbing, basic interior/​exterior repairs) without overwhelming you with choice. If you need something super specific, the staff can order it for you, or suggest an alternative way of solving your problem.
Most importantly is convenience. While a lot of USC students would mark the area west of Vermont as «Here Be Dragons,» the location is extremely safe, and super convenient if you live west of Hoover. There’s a parking lot with a light on 29^th if you’re driving, and a sturdy U-​rack right in front of the entrance for bike parking. The main reason I love this place so much is that I can realize halfway through a project that I’m missing a tool, hop on my bike, and be back with the required equipment in under 15 minutes. It usually takes me 15 minutes just to find the right aisle at Home Depot, so True Value really proves its worth here.

Wow! They finally remodeled this place! I wanted to burn this place down at one time! But, I kept my cool and I didn’t didn’t wanted to be vindictive. I figured, what comes around goes around! And Jewish educators taught me the importance of tolerance.
The owner of this place started to scream hell at me because my explanation wasn’t good enough for him to understand as a result of what I was looking for! Talk about a rude bias arrogant S.O.B. Another Anti-​Asian establishment!
I wondered if he had croaked? I no longer see him. Good if he did! Damn 5150 jerk! Nevertheless, I no longer patronize this place, unless it’s my very very last resort!