US Post Office

No auto machines. Just the slowest, saddest employees on the planet. I know it’s a cliché but this branch is exceptionally horrific.

Postal service u guys r horrible u loose our packages then u guys don’t take ownership for it but it’s ok we’re filing a big lawsuit against u guys so get ready someone is about to get fired dats all I know

Terrible service all around! Mail doesn’t get picked up for days. I was late with a bill because of this. Packages that are signature confirmation get left without a signature. Mail gets delivered at various times.
The lines are long no matter what time you go in there. I’m still trying to figure out what the deal is with the parking lot. I think this may be one of the worst post offices ever.

They always need more service staff to HELP these loooooooong lines!!! Wake up budget management!!!

Best USPS location in LA. The workers are efficient and they are pretty dedicated to making sure things are shipped correctly. For example, I was given an address that seemed off to the guy at the desk and he pretty tirelessly tried to help me figure out where my package was supposed to go. They are also super cool there and, if the line isn’t too long, have their own cool stories to tell. I actually gave up on the USPS when I lived in Los Feliz, but now I’m back on board thanks to these guys.

Extremely helpful staff! I walked in to get some information on passports and I noticed that you needed to make an appointment. It looked like it was a slow day so the woman at the desk proceeded to help me without and appointment. It was quick and easy and I will keep coming back to this location!

One of the best USPS locations I’ve been to in LA (best being a branch in Beverly Hills where they had a clerk actually on the floor assisting customers but that’s a rarity)
I always enter a USPS office with no expectations on service and wait time. I’ve experienced the stereotypical postal clerk attitude many times over. Understandable to a degree, but a deviation from this is always appreciated.
Unlike many locations in LA, parking is not a chore. There is a small parking lot behind the building as well as metered street parking and the location is conveniently right on Figueroa.
The inside is clean, well-​stocked and organized. I never have to approach the counter and ask if there are any more medium size flat-​rate boxes.
While I wouldn’t call this a quiet branch, if you go in the later afternoon, there is rarely a line. When there has been a line, it moves.
An older gentlemen was in front of me today on my visit and it made me smile inwardly to hear the clerk conversing with him while processing his purchases instead of barely acknowledging him and rushing him away.
This brings me to the customer service. When I’ve had a question, I haven’t been given a snippy answer and left to figure it out on my own. I also have not been made to wait in line all over again when I needed to do something simple like fill out a shipping label. This is a breath of fresh air and I don’t leave feeling harried and agitated.
Good branch overall. I wish this was the norm.

Extremely good customer service, every parcel I’ve ever shipped from here arrived on time, they’ve even answered complaints of mine about other post offices!!! I love this place!

By far the best post office we have done business with hands down. Loopy Heads Creations have been shipping packages here for a year and Angel and Nora has been the best! Always helpful and the service is great. I highly recommend this PO. Will miss these ladies and I hope that our new PO in LV can be as awesome as these ladies.

staff is very friendly & knowledgable. always a pleasure coming to this post office

i wish i can give them a negative star! they don’t answer their phone, their hours of operation are wrong on the
website and on their damn door!

This post office is A OK as long as you’re dropping off mail. If you need a lot of services, the office on York or in Eagle Rock will be a better experience. This post office lacks parking. There is paid street parking and a red curb you can park at long enough to run in and drop mail through the slots or the outside mail box. But the line always seems a bit long and there never seems to be more than one or two clerks working the windows.

I’ve lived in the area for over a decade and this is easily the worst post office I’ve used of the local options. There is always a long line and one very hard working friendly guy, but there are room for several people in there. The wait is never worth it.
I’ve switched to the post office on York which is better managed or if I really want to get through quickly, I go to the post office on Colorado (not as friendly but much faster).
I’ve also just had a problem receiving a parcel from this post office. They claim to have attempted delivery, both times I was home, but they never knocked. In their system they say they left a note two times. There was never a not left. I checked carefully. I called for redelivery and they didn’t show up. I called the office and nobody picked up (I’ve called this office several times over the past 10 years and never had a call answered). I’ve called the post office 800 number. They say they can’t do anything but lodge a complaint. Yippee for me, still no parcel, more time wasted (total of 4 hours most of it on hold and battling the automated systems the post office 800 number has set up).
I suppose my recourse now is to let the package be sent back to the company where from whom I purchased it and dispute the charge on my credit card. More time, more hassle, everybody loses

This post office has the worst parcel pick up service everrr!!!
On more than one occasion I’ve scheduled parcel pick up of priority mail via USPS website and they just don’t show up. On this occasion, I phoned the day after scheduled pick up and spoke to Maria a «Supervisor,» she stated she would send a carrier to my location shortly. Around 4pm I phoned to speak with Maria while awaiting pick up, she’d gone home for the day. Another day came and went… still, NO PICK UP!
Silly me, I figured it would be more convenient to have a scheduled pick up as to not interrupt my work, not so! I ended up wasting two days waiting for my parcel to be picked up. Is this USPS location the only option I have for scheduling parcel pick up?!
Their Supervisors seem to be in need of re-​training. Perhaps the USPS should not offer services that their employees are unable to fulfill.
What an unbelievably frustrating experience.

It’s easy. Drop off your mail. Done.

I have a PO Box here and have been coming here for over 14 years. Never had an issue here but they have changed their window hours to 10:30am — 5:30pm Mondays thru Friday and no window service on Saturday although the PO Boxes are available but close early. This has put a burden on me in getting my mail promptly since my work hours dont allow me to come here as I used to.

Came here because of the horrific USPS experience in South Pas.
There was a line, only 1 asian man worker, and he was efficient and the line wasn’t too bad. The wait was probably a mere 5 minutes.
When I was at the counter, I told him I wanted my mail sent via Media Mail and he was prompt. This is a very courteous, efficient, and definitely a better post office experience compared to South Pas and others I have been to (well the USPS on Colorado is nice, but the one on York sucked).
Now, I know to go here or the one on Colorado for great USPS service…
The gentleman here even was polite enough to ask me if I wanted tracking. This is excellent customer service!

I work for the USPS. This office is a disgrace and an embarrassment.
We waited in line for over 30 minutes!
They have 4 windows and 1 CLERK! Seriously, 1 CLERK! Poor guy.
Granted he was super friendly and helpful but SHEESH! He needed help.
The line was out the door, it was musty and hot in the lobby.
It was stocked OK. but really they needed at least one more clerk.

One of the better post offices I’ve visited. Usually the post office workers are rude and don’t care about customer service or you. I walked in and one of the gentlemen behind the counter anticipated my question before I even walked up. He was super helpful and guided me through the whole process and even found me the cheapest ways to send my ebay items. I was confused about shipping to Japan and he even helped me pick the right size and shape box for the best shipping.
Its sort of a one-​of-​a-​kind experience to walk into a post office and have kind, attentive workers who actually want to help you.
A+ guys and gals. You’re my only post office now!