US Post Office

Very poor service. Employees, include supervisor Eric never call back even than promise, provide unprofessional service

I kind of feel bad for all the bad things that have happened here like lost mail but when it comes down to it, it’s very unpleasant to have to face certain reps here who clearly hate their jobs (e.g. the man pictured)

Hours suck. After hours package drop is too small. From now on, packages only go UPS.

Some workers are nice and some are not like anywhere you go. The reason for 3 stars is because they put new workers in the front during the busiest hour of the operation. Yes, the line stretches way back. Also, there is a «pick up» notice hanging on the front but once a person is standing there others can’t see where the pick up line is. And of course, time to time there are homeless people begging for money right before the driveway entrance and the workers won’t do anything about it. Nothing wrong with them there, but the old guys sometimes looks like he is going to have a heat exhaustion.

Is there a minus star for the Eagle Rock Branch? Is like a third world country.
The worst post office I have ever used. Packages show as delivered, to whom?
I don’t get my packages, then they say we lie about it
No more, FedEx from now on

Another missing package. No accountability from the post office. If monkeys can be trained to operate a spacecraft one would think these morons can be trained to drop mail in the proper boxes. Or leave a delivery slip instead of dropping a package at the door, and hoping it doesn’t get stolen.

I moved, and also submitted an official change of address, and the USPS still delivered a package to my old address… well they claimed they did. I then contacted the new people at that address and when there with them to open their new mailbox, and it wasn’t there, nor any of my other mail, so apparently the USPS are corrupt liars that decided to pocket my packages. Nice job!
Also, I once had to chase down the delivery woman a couple days before christmas to get my package (already being delivered 2 days late, because of USPS!) I needed as it was christmas presents before I drove out of town. I finally caught up to her, blocks away and hours still from hitting my area, and she found the package and started to give it to me, but then I didn’t have an ID card on me (I was running, didn’t have wallet) and so she took it back out of my hands and told me to come back. What a *&(#$(*&! So anyway, I ran home, and ran back, finally found her. She took one look at me, smirked, and then closed up her truck and proceeded to deliver mail to the whole street before coming back, so 45 minutes of waiting later, plus the running time in between, and I finally got the package, which was waaaaay late already (it was sent 2 day mail, USPS just decided to lose it when it got to the ER Post Office). I have zero use for these stupid people, sure some of them are great, but others are just wastes of life!

Avoid they wanted to charge me $ 12 more to ship a large package cross country then the Glendale office did. They counter clerks seem very poorly trained one time were going to send it to the wrong state until I looked at the receipt and went back and caught it in time. Amazing.

I love this post office because it is always empty and the people are very friendly. Parking is also very easy and again the staff is very friendly.

The clerks at this post office are very helpful. They answered all my questions and really helped get my packages delivered correctly thank you so much for your assistance.

5 stars for Annette! This wonderful woman took the time to search for my packages and actually found them! She was extremely helpful in getting the frustrating situation under control and now I have all my wedding packages safe in my hand! Thanks so much Annette! I’ve dealt with many post offices and i’ve never had a postal worker so helpful!

This post office is a Joke. I used to get my mail and packages right away and to the right address. I have a package out in limbo that I was suppose to receive on August 14^th, and its been hopping around different post offices from 90 041, 90 043, 90 051. Dang I live in 90 042, how hard is it to get a package to the right post office. You guys are a bunch of idiots, stop hiring retarded people to deliver the mail. They even wrote on the mailbox the address to our apartment when the building number is on the wall a few feet from the mailbox, are your mail delivery people blind or something. This post office branch should be closed down and replaced with robots who know what the hell they are doing.

how difficult is it to deliver mail to the correct address? especially if it’s a package, don’t you read???
now I’m down an $ 80 package. going to file a claim in hopes of getting my money back. this sucks

The postal service gets a lot of beef these day, but I’ve found this place to be very helpful and polite.
I’ve come here to drop some mail off before, when my local post office machines don’t work. It’s a ways away, but I like that it has a big parking lot.
Each encounter with an employee here has been with a smile. Ones own demeanor also affects the situation, so just be friendly.
One thing that bothered me the last time I went was that they didn’t have any registration forms, so people can be register to vote.
I’m not sure if people have used them all, or they just don’t keep them stocked too often.
The lovely employee did take her time to check and ask her coworkers.
They’re neat and have many boxes fully stocked! They’ll also help you choose cute stamps, if you don’t like the firework ones.

Efficient post office. Always plenty of parking. Staff helped me mail an international item; very thankful as the customs forms, etc. can be a bit confusing.

This is the worst post office there is. I’m so sad that this is my neighborhood post office. If I could rate this place 0 star, I would. I hope the management team will read this and will look into making serious changes. I’ve moved to this neighborhood over 10 years ago and it seems like the customer service here hasn’t improved or has gotten worse. I dread going here. It would take me half an hour to wait in line to get a stamp is the machine is broken in the front. Picking up a package, I would have to make sure I have half and hour to an hour. The service is SUPER SLOW and the staff rarely smile. Please turn this place around. It’s about time!

Service sucks here!!! Rude and lazy!
I’ve been waiting on my package to arrive, even left the gate wide open… and for what? For some lazy ass mail man to just insert a lil paper in my mail box stating «sorry we missed you» i saw the guy thru the window. But by the time i walked outside mail man had left. Seriously? Do your freaken job!!! You lazy ass!
Most of the staff in Glassel Prk Post office“Eagle Rock Blvd” are just plain rude.

Over the last 6 months, I have had at least 5 packages that I’ve dropped off at the post office not get scanned in, not arrive to it’s destination, and sit in limbo. One of those was dropped off here at this specific location. Not complaining about it, I understand things happen though I wish lost packages wasn’t one of them.
Due to this, I’ve resorted to standing in lines to have my packages scanned in front of me so I can get a receipt. Mind you everything is already prepaid. This is NOT the post office I usually go to– my preference is Burbank primarily because I have a PO box there and most of the staff is friendly and accommodating even when I walk in with my bag full of packages (never more than 15 – 20).
I came to Eagle Rock PO since I had errands to do in the area. One other customer and she was already being helped and two employees behind the counter. I asked to get a receipt for my packages and let her know everything was already paid for. Then I began unloading my bag. After the first package she scanned, the employee already started making a big deal about the number of packages I had. No, I do not have a manifest because I didn’t print my labels off the USPS website. If I DID, I would have presented it to you because I really do like to make peoples’ jobs easier when I can. Ms. Attitude was making a shit about it, and need I say the entire time I was there, there was basically nobody waiting to be helped.
I will stick with Burbank post office when I can and if I ever do need to resort to a eagle Rock again, I will not give you a manifest even if I do have one just because of the fact that you’re a lazy b*tch. Thank you and have a nice day, too.

I like this USPS due to its proximity to my house, the parking is huge the facility — ok. The staff here are really nice, the shipping supplies plenty, often when I come to pick-​up packages that I missed when delivered, it’s usually waiting for me when I pick it up.
The self-​service kiosk is really nice, I find it very helpful especially when I’m short for time to fall in line to wait for an available counter, just remember the 13oz rule, don’t drop off anything heavier than 13oz or your package will be returned.
If there’s a complaint I have about this branch is that I wished they leave the Kiosk accessible even on the weekends as for some people (like me) weekends are the only convenient time to tend/​reply and mail to correspondence.
Overall, I like this USPS, plenty of parking and nice people.

I have had so many problems with this post office since I moved here 2 years ago. First of all no one knows anything, no one can actually be helpful.
I haven’t receive 100% of the packages that have been mailed to my apartment. I never get a notice and I am always home. After days of waiting for my package I track the item online and every time it says the same «We attempted to deliver your item at (time) pm on (date) in Los Angeles, CA and a notice was left because no secure delivery location was available.». I have never received a notice, and 80% of the packages fit on my mail box, so I don’t know what they mean with «no secure delivery location was available.».
No one answer the phone, I have to drive there, wait in line for at least 20 min, and they NEVER KNOW where my packages are. They start looking for it, they call different post offices, and all the time I have to leave with empty hands. 2 or 3 weeks later the packages appear in my mail box.
This time was different, I went to talk to the manager about my case, Ms. Sandra, who of course didn’t know where my packages was and who laughed because she didn’t know why that always happens to me.
She told me that she didn’t know who was my delivery man, because they have different people delivering and sometimes they cover different routes. She told me that there was nothing she could do, she didn’t know where my package was and they I should just leave and wait until my package is deliver.
Next day, my package was on the mail box, the package was open with a rubber band around the box to hold it close. I was expecting 2 ink cartridges and 1 was missing!
I called Ms. Sandra telling her about the situation and she told me there’s nothing she could do because my package didn’t have insurance and she still didn’t know who was my delivery person.
Yes, I got robbed by USPS.