US Coachways

I need to book a charter for my wedding in April, so just last week I emailed several bus companies who service the Lancaster area. U.S. Coachways was the first to respond to me; therefore, I was naturally inclined to book with them. Before signing the electronic agreement my credit card information was needed – I should have known something was wrong there. A couple of days ago, I received a quote from another company – $ 850 rather than $ 1,200 (U.S. Coachways quote). Well, this is a drastic difference, especially when paying for a wedding. I emailed Joseph who I had been communicating with, and he stated that my already charged $ 400 deposit would be returned, minus the «clerical fee» of $ 100. I responded to him by reminding him that I had never signed anything… what was the $ 100 for? He stated that I gave consent when I requested that U.S. Coachways make the reservation. This makes no sense to me, especially because my wedding is in April, which is far more than 30 days until the event, AND I never signed their contract. Joseph made a pretty easy $ 100 and all at my expense. Good for you, Joseph!

I wish there was a such thing as negative stars. I should have know they would terrible when they felt the need to take my money more than be of service.
All of the information I have to them to confirm transfers were not related to the drivers and the drivers refused to take my guests (which included families with small children) back to their hotel bc they were only authorized to take back at 2:00am.
One of the drivers even asked «how much will you give me?» I shouldn’t have to bribe a vendor I’ve already paid thousands of dollars to. This company should be ashamed of themselves and should be embarrassed about the type of drivers they are hiring.
WORST COMPANY EVER! Please save your money and go elsewhere. Don’t believe the hype you’ll pay less, you’ll receive the worse service of your life, you’ll loose money, and you could be left stranded. I’m so angry, that this almost cost me my job.
Hopefully none of my stars will pop up. If not, the 1 star given, please take that as I was forced to rate. THE ABSOLUTE WORST!!!

Worst service ever. The bus did not fill up gas before or the bathroom with water. Toilet would not flush. Clearly the owner of this company does not care about people. I hope others don’t go through what we went through. Nasty trip.

This is the most unreliable company to ever have to deal with! Don’t do it. I am a small business owner and couldn’t believe the way this company handles itself. BEWARE OF US COACHWAYS!!! A total hoax!!!

Stay far away from this company! I booked a bus to take my son’s soccer team to an away game. The morning of the event, instead of the nice 24-​passenger bus I had reserved, we got 2 beat up vans. They had told us the night before that the bus we had reserved had mechanical problems so they would send a 20-​person bus. But that was a lie. We had to split up our team into the 2 vans, it was so uncomfortable and completely ruined our trip. After that nightmare, I had to repeatedly call and e-​mail and no one would get back to me. They offered me a $ 100 refund, which I rejected. The ended up giving me back more money but still not nearly enough for the downgraded transportation we received. NEVER again will I use this company.

do not use this company!!! they will leave you stranded. my wedding ended and they never picked us up and argued with me about a refund. it“s horrible horrible

I recently had an event in Hollywood Hills. I had over 300 guest attending my event. I paid over 1,200 $ for there service. The drivers were supposed to arrive at 8:30pm to pick my guest up and bring them to my house. They did not show up until 11:00pm and my party was over at 2:00am. I called to find out what was going on and apparently the lady got frustrated and screamed over the phone and said she did not care they would be there when they get there and hung up in my face. To top it off they left right before the party was over without my knowledge and my guest were stranded !! I was fined 10,000 dollars when the police came. I had to pay for taxi cabs to come pick them up from my house. DO NOT USE US COACHWAYS THEY ARE A FRAUD. I have been calling and calling they donot respond to my calls or emails. I am going to sue them.

DO NOT USE THIS COMPANY!!! They are the absolute worst. Wish I could give them a 0. Charged my card before I even signed the conformation or got a quote! Downhill from there once I finally spoke to the jerks who work there…

The trip was planned for months, and paid for in advance. We were going to a University of Phoenix graduation, a once in a lifetime event. It was going to be a long day, picked up before dawn in Winnetka, CA and returned later the same day. The bus from US Coachways was supposed to be ours the entire time. But on arrival in Phoenix the driver ordered everyone and all our stuff off the bus, saying it had to go in for maintenance. There was no place for hundreds of pounds of food and drink (there were around 40 of us), blankets and pillows, clothes, games, video players, and lots more. The graduate had to negotiate with the stadium for a place to lock all that up safely, and we couldn’t go to a planned celebration dinner because the venue had to lock up after the event, so we sat in the 112 degree sun for hours waiting for another bus we weren’t sure would arrive. Calls to the office only got voice-​mail. Eventually another bus arrived, that US Coachways chartered from another company. It had collision damage in front, a cracked windshield, and was overheating so bad the driver left the hood open all the way back. We were sun-​burned and exhausted from our ordeal, and just glad to get back home. When contacted about the horrible trip, this company offered a $ 100.00 discount on the next trip. There won’t be another trip, except to small claims court for a full refund. Don’t get stuck somewhere by this company, find somebody else. Some of our older friends could have died in that heat.