UPrinting

Don’t go for the prices. Quality of prints are okay, but for the most part they are legible. I did not receive all of the flyers that was ordered and called customer service to find out it was an automated message. I left a message and never received a response. It’s been weeks and still no answer. Terrible service.

The prices are decent but expect to have 25 bad prints (scratched or ink mess ups) for about every 200 – 400 prints. The customer services expects you to photograph each one and in a photo editing software circle the mistakes. It would be easier to have the customer bring them in and show where the damage is.
Also, the pickup hours are extremely difficult to work around. 9 – 7 is usual business hours. It would be helpful if they had a pick up window… even a small one on the weekends. OR even open earlier/​later.

Their online ordering process was very straightforward and easy to follow. Both times that I have used them, my orders have come in earlier than the quoted timeline and I have been very happy with the final product. I will continue to use them.

The printing is decent but what’s awful is the trimming. It’s often inconsistent and lopsided. Every batch is always different so you never whether the quality comes out ok. I print about 4000 stickers at a time and less than a quarter of it is cut straight. Does anyone even check the products before sending them out to clients?

I was extremely nervous to order through UPrinting due to a lot of very negative reviews, the good reviews they have are on more paper supplies or small projects.
I ordered 150– 3X4 Save the Date magnets for my wedding save the dates, the designing was a breeze, ordering was simple, and the quality turned out AWESOME! I was very pleased with the outcome. I’m glad I took the chance!

Don’t even bother. Especially when you want to print architectural plans. They are dumb A**. they want to know if I want to print on parchment paper. REALLY? Then when I said one page, pdf, 24×36, blk and wht, plan white paper. They say $ 30.00 REALLY! I can go to Korea town to get it for $ 1.00 or FedX for about $ 5.00

I have been trying to order printed vinyl labels now since May. I have never ordered from Uprint before and the labels that I need, have to be able to adhere to all types of surfaces. So, I needed a few blank samples of the label material /​adhesive that they quoted. After my first inquiry, I was told «that due to copyright laws…». I responded that I did not want a sample of my exact printed labels, just a sample of a blank label or some scrap labels. I didn’t care if they said «Bob’s Chicken Farm» on them, I just needed to see if they adhered properly.
Some time went by, and still nothing. Called again and was told that «the samples kits were out of stock» and as soon as they came in, they would send one to me. Several weeks later I received (1) sample book for «Large Format Poster Material» ??? and a «Paper Sample Kit»… Neither having anything to do with the vinyl labels that I was asking for.
In the mean time, I received a Customer Survey which I animatedly expressed my frustration on. NEVER HEARD BACK.
Called again and spoke to a kid who I’m guessing grew up on the moon. He didn’t seem to have any idea there is difference between paper and vinyl. He kept telling me that he would get me a sample me a sample of the «paper». I corrected him 3x’s and still don’t think it set in.
I then received another Customer Survey and once again replied stressing my frustration with trying to get something ordered through Uprint, and once again I NEVER HEARD BACK.
My only guess at this point, is that Uprint outsources all their Customer Service.
I am now into October, and still cannot order the labels.

Unilocal uprinting
Online Ordering was good, simple process, good pricing.
The final product… not so good, and by not so good, I mean bad…
1. print quality is comparable to at-​home printer
2. the clarity seems ‘fuzzy’ as if they took a screen grab of my images and printed them
3. White Background is ‘grey’ toned.
4. The card stock used was not nearly thick enough for a commercial printer’s expected quality
5. Trimming wasn’t sharp, dulled edges.
Bottom Line– if you want quick cheap cards and you just don’t want to print yourself, go here. If you actually need professional business cards, that you can proudly pass out to people then use a different service and pay more. (I actually think my at home printer would have done a better job)

ABSOLUTE WORST QUALITY! RUN! My business cards look and feel like I printed them off my own printer. I paid for extra thickness and these are the most flimsy, disgusting, cheap, embarrassing cards I have ever seen in my entire life. Edges are not clean cut. Colors are not what they were on my proof. I actually would have been better off printing them myself on a $ 30 printer from Walmart and having a six year old child cut them out. I wish I could give –5 stars to this company. As a business owner I spend a lot of money on marketing materials and I have never even been close to being as disappointed as I was today when I received my cards. There are so many great companies out there, do not waste your money with them. Job Order # 1 878 905

First of all I am happy to be writing this because the customer service representative on the phone that I spoke to said they were not on Unilocal when I asked.
Worst place I have ordered business cards from. I usually order from another company but I thought I would try them out since they were in the same state compared to the company I usually order from thinking I would receive my order sooner. Over 2 weeks passed and the flyers I had ordered from a different company actually arrived even though I had ordered them a week and a half after the business cards I ordered from uprinting! I checked my email to see if I had possibly missed a proof email and there was nothing in my email except the order confirmation. I called Uprinting and the customer service representative told me they had called and emailed me. They informed me that they emailed me and called me to tell me there was an issue with my image not being zoomed in (I have used this same exact file with the other companies and never had problems) and I informed them that I did not receive a call/​voicemail (as I am always on my phone) nor an email as I had just checked prior to calling and he said «Well we did, now moving on.» He then said he was going to send me the proof while we were on the phone. Then all of a sudden I received an email stating that the proof was now ready. Why wasn’t that proof sent back then when they supposedly called? He then proceeded to tell me that my order would be shipped in another week. So long story short I have to wait a month to receive those business cards when I even paid more to have them shipped in less business days.

Beware! Print else where…
I requested a quote for 42 prints and they responded with a quote of $ 65, I agreed and placed my order. Three weeks later I got a massive box in the mail with only one low quality print inside (looked like it was trimmed with a dull blade).
I instantly called and requested to speak to a manager, the lady over the phone told me that they made a mistake and that the $ 65 was only for that one print. She then stated that the price really was $ 144. She stated she felt bad and because it was my fault she would only charge me and additional $ 20 to «fix my mistake» I agreed only because of my despiration and deadline!
Another week goes by and I get an email saying my prints are on hold because they don’t now what to print. The project was a simple 42 Page print double sided, and I spoke to two people on the phone, on chat, via email and spoke to the manager twice describing everything.
I still to this day have not gotten my prints! I had to pay a real printer to expedite my order and then pay my custom binder extra money to expire the binding. My Clients were furious, I’m really upset, I ended up having to pay triple to have someone else!
I am just greatful that this was only a sample book for my clients and not my companies books or comic which are hundreds of printed books.
No customer service! poor quality (from the one print) Nightmare!
I have reported them to the Better Business Bureau with emails showing how they changed prices in my desperation.
Designers beware…

I only gave them one star because I couldn’t give them 0.
Just don’t do it.
3 days late
Made me drive there twice
Wrong coloring
A lot of attitude
THERES A REASON ITS CHEAP.

I took a chance despite the mixed reviews and printed 20,000 4-​color bleed stickers with Uprinting. Everything turned out great. I’m out of state, so their web site and email were my primary mode of contact. Their low prices were extremely appealing.
I’ve run production studios for years, and am familiar with the potential pitfalls of printing and design; this works to my advantage when preparing files that are hassle-​fee for the vendor and more or less ensured to print accurately without colors being unpredictable or art being too low-​resolution, etc. I built in enough time so that I did not have to deal with any rush job anxiety.
The stickers turned out really well, and were evenly inked and cut accurately (they used a standard pre-​existing die size). The quality was on par with other print vendors I have used. Occasionally with a large print run, a few items may be printed without total ink coverage or might be splotchy, but this did not happen with UPrinting. If it did, I was printing 20,000 and did not notice.
The heavily inked design and adhesive resulted in some edges being a little gummy, but that was no big deal and goes with the territory since these stickers all shared a common («kiss») cut and were not sheeted (cut) from a roll that would have left extra backing around the edges and prevent the stickers from touching each other when packed.
I would recommend them and use their services again. Good service at a bargain price. And no, I am not the manager’s spouse writing a fake review. LOL!

Agreeing with all the other bad reviews, i did not enjoy the customer service nor the business.
One thing that should be made clear is the connection between Next Day Flyers & UPrinting.
Anyway,
Too keep it short, i was on hold for an unnecessary amount of time.
i ordered flyers & was told it would be ready the next day, friday, at 6pm.
I came in at 6:30pm, gave a worker my order # & was told that my order missed the latest delivery.
Then he proceeded to tell me that i would have to come in on Monday at 1pm to pick it up.
Definitely NOT «next day.»
Waste of my time driving to LA simply because of their miscalculation & failure to report back on the unsuccessful «next day» pick up.

All I can say is YUCK! It’s been over 2 WEEKS and I still can get any help from UPrinting. I’m on hold and the hold time is approaching 30 minutes! It’s amazing, all I want is my window cling proof and after reading all these horrible reviews I’ve decided to hang up and go elsewhere.
I DO NOT Recommend this company, they have the worst customer service!

Took them two weeks to give me an estimate on a simple job. By then I had already gotten an estimate, got the job printed, and got it delivered by another company.
Estimates shouldn’t take any longer than a couple hours. It’s not like they’re putting a man on the moon. Two weeks for an estimate is beyond ridiculous.
I used to use Uprinting for everything I did and recommended them to all my clients (I am a professional designer). That’s not going to happen anymore. The quality of work is really slipping and the customer service has dove off a cliff.

The ink smeared off of all our save the dates in the mail, and the live chat person did refund our money, but not before offering to reprint our order so we could send them all again! will post pictures… cause what I really want is to have my cards ruined twice! Why would you print postcards that can’t withstand mailing.
To be honest, I don’t mind that I can’t give them 0 stars, since the pictures flooding in from all our wedding guests of our ruined cards were actually kind of entertaining, and my live-​chat customer service person was comically bad.
Wish I had looked at Unilocal first. Do not use Uprint!

Absolutely the worst customer service ever. I wish I would have read the online reviews first, would have saved me 2 months of headaches. Phone reps have no training at all. I asked for a supervisor and got «You don’t need a supervisor you get to deal with me.» as an answer today.
What may be most frustrating is the absolute lack of communication between any employee. When one employee would stop responding to me for multiple days at a time and I had to request a new employee to try and continue my order they would have absolutely no clue what was discussed with the previous employee, that means going back and getting a new quote with new issues that never popped up before. 2 months of this happening almost once a week.
I’m happy I started with a small order. It sucks that y’all cannot even be reliable enough for that.
Can’t wait until my refund is processed, it’s too bad we can’t charge y’all for the time wasted from our lives.

Communication with this company is awful.
My previous marketing manager used this company to print inserts we need for our starter kits for our customers. For the most part, the orders went through without a hitch minus one time where the coloring didn’t go all the way to the edge.
I wanted to place an order with them for a new account we are launching mid-​october. I emailed them on October 1^st with all of the information needed, account info, PDFs of what I needed printed, the paper, size, amounts, etc. and asked for a quote for 250 of one of the PDFs and 500 of the other PDF. The website says I will receive a quote with in 48 hours. I was told that 1 – 2 weeks is needed to print & ship so I knew I had time to place this order since the quote takes 48 hours. Great!
48 hours passes, still no quote. I sent them another email on ¹⁰⁄₃ following up on my previous email. I finally get a response on ¹⁰⁄₆ with a quote. Mind you in the email they sent it said «We apologize for the inconvenience of not being able to see the email and attached quote on the initial e-​mail we sent last October 2^nd. We are re-​sending it as an attachment to this reply e-​mail. Please let me know if you still don’t see the attached file.»
I wasn’t able to see the quote? No, I never received an email at all. Nice try.
On the quote it listed the cost for 250 and 500. But then there was also a quote for 1000. I was worried that they mistakenly thought that I was placing an order for 1000 of one of my PDFs, so I emailed the same day asking them for a breakdown of the quote because I didn’t want to place an order with the incorrect information. No response.
I also requested if I could received a hard copy of each item before placing my order so I could make sure that it was printed exactly how I wanted, since I needed these for a specific date and wouldn’t have time to get it redone if it was wrong (my own fault, I know). I also said in the email to please get back to me as soon as possible as I am in a rush for this order.
No response, obviously.
2 days later I decided to call their customer service line and see if I could get answers since no one replied to my email. It is now ¹⁰⁄₈ and I haven’t even got an order placed. I got transferred several times before someone could answer my questions. Finally, they explained the quote to me and assured me that they have the amounts for 250 & 500, they just also added 1000 incase I wanted to order that amount. Great, no problem. I asked if I could get a proof of each one before ordering, but apparently they don’t do that. Fine, I am now in the danger zone on my time limit so I will cross my fingers and hope that they come out correct. I asked if I could place the order while on the phone, but apparently I couldn’t do that and I had to contact the person who emailed me the quote. OK, I will email them!
I immediately emailed the person (Angela) who sent me the quote and asked her to please call me so I could discuss placing my order. No response.
On ¹⁰⁄₉ I live messaged them on their website to see about getting my order placed. I asked them if it could be rushed, the best they could do is have it delivered by the end of the day on the day that I needed them for. Well that won’t work because I need them FOR that day. I offered to pay any amount to have it rushed, but apparently they can’t since it’s a custom print job.
FINE. I only need 200 of the 750 I was going to order from them for a specific date, so I decided I would go to staples and print out the 200 I needed and then order the rest through them since staples is significantly more expensive. Glad I wasted over a week on this back & fourth to only end up having to waste money at staples.
So, I wanted 7 days to hear back from them about my request to call me so I can place an order. OBVIOUSLY I still hadn’t received a response (beginning to see the pattern?). On ¹⁰⁄₁₅ I sent ANOTHER email saying «I still have not heard from anyone and it has been a week. I really want to place an order, can someone please contact me???»
Then 10 hours later they finally email me back. Now, not only did they still NOT call me to discuss placing an order, BUT THEY SENT ME ANOTHER QUOTE. I don’t need a freakin’ quote, you already gave me one!!! I wanted to place an order!!! Why is it so hard for them to call me to speak about placing an order!!! I have questions that I want to ask over the phone, not ask through email that I am sure will not get responded to!!!
So now its been over 2 weeks, I’ve sent 5 emails, made phone calls and contacted them via live chat but still haven’t been able to place an order. I had to waste hundreds of dollars on a rush order somewhere else because of their lack of response. WHAT A WASTE. Clearly they have no interest in my business, so I will find someone that does.
I wish I had read the reviews on them sooner instead of wasting this time. I could have ordered from another company and had the job ordered and already arrived!

In the past, I would have given Uprinting a 5-​star review. Unfortunately, their quality has decreased dramatically, and I will no longer order from them.
I ordered a batch of 4×6 postcards in 2013 on the 14-​pt. cardstock gloss paper. They turned out wonderfully. The quality of the paper and the printing was just phenomenal.
I ordered another batch of 4×6 postcards in 2014 — again I chose the 14-​pt. cardstock gloss paper option. I received the box — wrong paper. Not the same weight of the cardstock that I received in my 2013 order, although the order detail did show that «14-​pt. cardstock gloss» was the cardstock apparently used in my order.
I spoke via online chat with Mon in customer service. This was an «isolated case,» Mon told me. Very apologetic and helpful. Verbatim, from our chat:
«Lauren: Okay, thanks. I can email some photos later today to you. Can you guarantee that the new reprints will be printed on the thick paper that I received in 2013?
Mon: Not a problem. It’s okay if you send it later today. No rush.
Mon: And sure, I can guarantee you that.»
A few days later when I received this corrected order, I again have postcards printed on flimsy, light paper! Not at all the 14-​pt. cardstock gloss from my 2013 postcard order.
Again, I went to the online chat. I spoke with Tatum, who seemed somewhat argumentative about the paper quality. Finally, he asked if I would like a refund. Yes, please.
I can’t, and won’t, use these postcards. And I won’t use Uprinting again.