Unleashed by Petco

I give this place 5 stars the staff is great love how Jessie trained my dog will be back
Jessie is the nicest trainer I’ve met
I’ll be taking my other dog to get some training

GROOMING REVIEW: (The staff and self-​wash service are both awesome. This review is about the full grooming)
Really really really disappointed in the grooming service. Either the groomer is inexperienced, or just rushed and doesn’t really care. First, my dog is a shih tzu and the groomer shaved his tail entirely! Who does that? He claimed my dog’s tail was matted, but I regularly brush and bathe my dog and just needed him shaved because I can’t do it myself. I know for a fact he wasn’t matted, so was the groomer just being lazy?
Plus, after trying and failing to express my dog’s anal glands (part of the full grooming service) they told us his glads were impacted and we needed to take him to the vet. Um ok? Since then (it’s been 2 days) my dog has been whimpering and scooting. Never a good sign when you give them a perfectly fine and healthy dog and you get a badly shaved, whimpering, scooting dog in return. Now I have to make a vet appointment and get him sorted out. Perhaps his anal glads ARE impacted but I really feel like they hurt my dog trying to express them, and now I’m sure to incur more vet fees to remedy the situation. I believe the full grooming service is new at this location, which leads me to believe the groomers are inexperienced and lack basic understanding of animal care.
I see other reviewers mentioning bad grooming experiences, which is a shame because a lot of the people who work here are super friendly and helpful. Perhaps they need to hire a better, more experienced groomer.

today is the saddest day because i am having to write this, terrible review which breaks my heart! :(i have been coming to unleashed for 6 months with my precious sox, who is, a legal service dog as i am a cancer patient, the entire staff has been amazing, sox had been traumatized at out last place of living by matince man, and thanks to jesse and kim they have turned him into a whole new baby … the money i have spent is tremendous but worth every bit. until today.. i am being admitted, to the hospital in the next 24 hours, and i had a 1:30, appointment, with dominic, for a extended grooming, blueberry facial, buffing nails, a tie for christmas the works. he told me 1 hour possibly, less… instead of driving all the way home, i i hung out in the shopping, center in my car made some calls, basically, just wait ing around, then went to get something to eat at about 2p.m. and i saw kim the trainer, in the resturaunt, she asked me, where is sox? i said being groomed. he should be done in a few. she said o.k. i’ll see you over there in z few. i went back over there, i was asked if i need ed help, i asked for sox, then dom, comes out from the employee, back room, suck ing on a straw, smugly, and says he needs 20 more minutes, and i think he’s joking, and he says, no i’m not joking, i had to go to lunch, at this pount, it’s 2:50, he said, he still needs to was, shampoo and blow, dry sox, i about have a heart attack knowing my dog has been caged this whole time, he tell me hell see what he can do, he tell me they can give me $ 5 off, i said give me my dog now, after i yelled that all it would have take was a simple phone call, or the other female, groomed could have take over, he claims he gave him the blueberry facial, buffed, his nails and cleaned, his paws on the paw pads, all lies, his calls are sharp, paws still black, and upon me tell ing him do not was my dog, the female groomed had gone in the back and put sox in the tba nd later ed him in soap, and watch ed him down, and when i told dom to give me my dog, he brought him to md soaking wet, mt dog is a short hair chiweeine, a puppy still, . my dog is now freaked, out scared and i am livid, so unprofessional, this is not the 1^st time dominic has used the i had to go to lunch, story, if he has to go yo lunch which is law, dont schedule, grooming appointment at that time, i center the animal, abuse in my eyes! i will be call ing corporate, in the morning, this is inexcusable!!! i would love to give 5 but after today, i just can’t, but gor everything else. this place is awesome, just never have your pet groomed here!!!

Of the three «Unleashed» locations I have visited Reseda is my fave. Granada Hills is a great location, but they do NOT have a DIY pet wash station. About the only things I find wrong with Unleashed (in general) is the fact that they are so small, some brands are either over-​looked or they carry very little of a particular brand. The other thing I find odd, is that Unleashed stores don’t even carry pooper scoopers. YIKES! Their DIY pet wash areas are well thought out and very useful as well as cost-​effective at $ 15 per dog. I find their staff to be quite knowledgeable with respect to pet nutrition. The other positive is the fact that Unleashed seems to be the only place (other than the internet) to find «West Paw Design» toys with their lifetime guarantee. Best toys I have found for my two Shepherds and my Lab/​Pit mix.

Thank you for being here in the Reseda location. I honestly do not like the Petco in Northridge. I much prefer Unleashed as it has nicer people and it’s neat and organized. I go here for the pet wipes and I came here for a bottle of itch relief. Both are reasonably priced and my dog feels so much better after using the itch relief and I love using the wipes to wipe her down in between her baths.
I love the $ 10 self bath as well. Thank you so much for that!

I really like it here. Easy parking and they have everything I need but in a cute little boutique style. I get my puppy everything here from food and treats to bowls, clothes, and leash/​harnesses. I am impressed with their selection I actually avoided this place for a while because I thought it was just froo froo clothes only but now I go here only and for everything even cat food too :) can’t wait till they have full service grooming

Love this place!!! Everyone here truly cares about your pets accommodations and has your let’s best interest at heart. They aren’t trying to sell you on products and they want you and your pet to have a good experience. I live in Encino how I’m definitely coming back to this location for sure :)

LOVE-​LOVE-​LOVE this place! Service is exceptional! On several occasions, I’ve asked for advice on food, treats and bath care… they always have the answers. Thank you for educated employees. :)
They carry Quality items only.
While back, I had a problem with getting my discounts via email. I was able to handle my problem quickly through chat with an Unleashed Rep. In less than 5 minutes… $ 15 in Petco Rewards Bucks were sent to my PALS Card!
This is a wonderful store that gives you and your pet personal attention. Check it out!

I brought my dog to get her nails trimmed this past weekend and Dominic (the groomer) was awesome! He was so patient and kind to her. She doesn’t like her feet touched but she sat for him. Normally no one will trim her nails but Dominic had no problems. He took his time and was sweet to her. I will definitely be bringing her back!

3 reasons why I’m rating this store a 3 star.
1. Very friendly customer service.
2. The self serve treats are amazing
3. Self service wash.
The reason why I won’t rate it at 5 star is because I believe I paid more that what I received as a service to one of my dogs. I paid for a grooming session for one of my dogs and she still had her behind dirty, her hair was not cut at all, I mean no where in her body and I made an appointment for which I waited 2 hours for because the groomer had to go to lunch.(what’s the whole point of an appointment?) I would’ve done the same job if I would’ve paid for a self wash like I did with my other dog. The reason why I didn’t say anything is because everyone is SUPER nice! Next time I’ll just self wash and save myself 15 bucks!

I shop here regularly. Great customer service, friendly staff. Plenty of parking, easy to find what I need. Plus $ 10 self pet wash = great deal. I also get their calendar every year that comes with lots of coupons. Some coupons are for free food/​treats.

This pet store has the most friendly staff, the trainer they use is awesome. The quality of everything there is good.
My puppy loves all the employees that work there. Also, they have special give aways and events.
If you vaccines they have a company come in every month. They also can help with any advice.

My friend and I showed up around 230pm and the store was empty but we still had to wait for a tub to be cleaned out and for supplies and there are 3 tubs available, also we weren’t provided aprons as the website said they would. The shampoo was okay, I’ll probably bring my own next time but you can’t beat the price of $ 10 per pet, I’ll definitely be bringing my dogs back!

LOVE UNLEASHED by Petco.
Thank goodness they made one close to my house. Customer service here is outstanding! Their really helpful, honest, and really generous. Especially the grooming salon they do such a wonderful job for a reasonable price. Also the self pet wash for $ 10, I would recommend customers to bring your own dog shampoo. Your technically paying $ 10 to use the bathtub, hair dryer, water etc but don’t expect high quality shampoo. I heard a lot of friends complaining about the shampoos. But overall I love this place because of the respectful service I get

We had a great experience here! We were going to pick up our bulldog that our cousins had been fostering for the 5 months we had been abroad. We were looking for a big metal crate for the guy to ride in for the car ride.
We mapped pet shops near their house, and this was the closest one that popped up. We rode over and parked in the large lot next to the store.
Inside, the store was very clean and neatly arranged. Some dogs were being groomed, and a few staff members greeted us with smiles. We went over to the crates and cages, and unfortunately, they were sold out of the exact one we wanted /​needed.
A sales woman came over to help. She checked the back to see if they had any extra of the one we needed. Unfortunately, they didn’t. She asked us if we’d be interested in the floor model one at a discount. Heck yes we would! She double checked to make sure it had all of the appropriate pieces, that it wasn’t broken, damaged, etc. It looked great to us, and she confirmed that it was in good shape. She carried it to the front, took care of us, and had us on our way!
Now little Oscar is back home with us, and we are so thankful that the staff at this store was so helpful.

I used to live in the neighborhood so I would take my dog here for grooming. He started here when he was just a puppy. When I moved I switched to a place near my new house. What a mistake!
We now travel the extra few miles back to unleased for grooming. The grooming staff here is so friendly and kind towards me and my dog. They do a great job at grooming him and he’s always so happy & excited to go to grooming because they treat him so well and are always excited to see him.
I’ve never had a bad experience coming here for grooming and Id recommend it to anyone looking to have their dog groomed.

Few years ago, this location was supposed to be a Lee’s Sandwich, which I was ecstatic about. But it ended up being a Petco… a smaller, boutique version of Petco, which my corgi was ecstatic about. I love the intimate feel of the place and friendly staff! They have a good selection of wholesome, natural goodies for my corgi.
I recently tried their $ 10 self-​serve dog wash. They give you all you need to wash and dry your dog. I recommend bringing your own shampoo, conditioner, and brush (their shampoo/​conditioner is watered down). The best part of the whole thing is you can make a mess and their friendly staff will clean up after you. I can leave all the corgi hair behind. All mess no fuss.

The staff here is simply amazing. Karen was able to get a watershy rescue dog and get her into the bath. The attentive staff helped me, new to dogs, keep the dog soothed all through the cleaning.
I could not have been more pleased with the highly attentive and supportive staff here. 5
stars, A+, and whatever other praise I could pile on. Not only did the dog get a treat but the entire experience was a treat.

I loved this place the most because of the self service, the only issue with the bath is that the shampoo and conditioner is watered down, if you like more soap bring your own. They give you everything else you need for your pet in a basket that you would need for bathing.
Another feature I liked was the fact that I was greeted as soon as I stepped in the door by an employee named Karen, she helped me all around the store. Karen let me know that their brands are of a holistic nature and nothing is bought overseas it is all American made.
It has pretty much everything Petco have, it just a tad bit smaller.
I will be back.

I just had an awesome experience here! I really wish I had gotten the name of the gentleman working there, he was super nice. He even opened the door for me on the way out, something rarely seen in the retail world.
The store had a lot of product for dogs AND cats, which is a welcome change from most brand name pet stores (who mostly cater to the canines). My only complaint is about the lack of toys for larger dogs. I was interested in a toy for a Rottweiler but most of their stuff was geared toward petite or medium sized pups. I left with a thickly knotted rope, which the dog likes, but I doubt it’ll last more than a few days in her strong adult teeth. It would be nice to see a greater variety for larger dogs at this store.