Unleashed By Petco

I’ve had pretty negative experiences here.
#1 — The prices are crazy high but I understand convenience over price. Not a deal breaker but something people should be aware of.
#2 — Selection is limited to what seems organic or higher end. Mind you this is what I buy my pets but you’re not going to find even the higher end name brands here (Eukanuba)
#3 — I decided to purchase a 2016 Petco calendar as the proceeds went to a nonprofit. In that calendar there were about a hundred coupons. Don’t try to redeem any of these because the register will screw up pricing, you’ll have to do a bunch of returns and exchanges to gain your savings, and you’ll fill out paperwork for it all. Absurd. I walked out. I you can’t figure out your coupons… Don’t talk up your calendar so much. I’m sill happy it went to a good cause but I’ve given up on using those coupons.
I probably won’t be back given my four visit experiences. My Dog also got bitten pretty good by a Puppy that was untrained in the store. The Cashier was sympathetic, but the Owner didn’t seem to much care. Not Unleashed by Petco’s fault and probably something that could happen anywhere.
In short, while some things were not controllable by the store it put a bitter taste in my mouth. Sort of like hearing a song that brings back bad memories despite maybe enjoying the song before an experience happened.

Nancy was very rude, unprofessional and basically she blamed me because I didn’t like her classes .
She called me and told me that. She was blaming everything on a miscommunication (btw my friend who came with me once was sure prided I even still bring my puppy there) (my husband who also went there with our puppy is not satisfied at all)
She told me not to come to the free seminars because it’s the same what I payed for already.
I would never ever come to her classes with my puppy that’s for sure and I don’t recommend her to others.

My pup Lando has done their Level 1 training and today will finish his clicker training.
I really like this store because it isn’t overcrowded but they have brands of treats that my pup likes. So when we come on the weekend for training, I can pick up anything he needs (food, treats, toys) and don’t have to make an extra trip.
I’ve gotten a clicker, pet corrector, and toy that hides treats /​food from here and Nancy (our pup trainer) has been so helpful at explaining what would be a good fit for my pup. She’s been training him since July so she knows him better than my vet does.
I would definitely recommend their classes to anyone and also their store for someone looking to grab a few things quickly

So I randomly came here looking for puppy food. I had no idea where to start. An employee (I didn’t get her name unfortunately) asked if I needed help and I told her my issue. She started asking questions to get to the root of what time of food would be best for my new puppy. She was extremely informative, which surprised me. I later found out that she is actually a dog trainer, which now makes sense. She took her time to explain all the pros and cons of different foods and didn’t try to rush me at all. I picked out a food per her recommendation and my puppy loves it too. I will definitely be back! Oh and they also have ample parking in the back which is a huge plus.

I’m a fan. Has the essentials and ok selection. Easy parking and if you have heavy load, like litter, they’ll take it out the back door for you. If you are looking for specialty items, you may have to go to larger store. Coupons and rewards program available.

Much much better experience! No sales clerk hunting me down and putting pressure to buy a different dog food than I use. Cashiers are much more friendly with good communication skills. I am happy to say, this place as become my main store!

I had been to this store several times before and always loved the customer service and friendly attitude of the staff. However, I’ve only just realized that this location in particular has a staff leagues beyond any other pet store. Katherine was amazingly supportive; I showed up at the Unleashed doorstep with a dog emergency because I didn’t know where the nearest animal hospital was located. She could have given me directions (apparently it was a block away and across the street), but sensed how anxious and upset I was. She personally walked me over and stayed until I felt safe with the care my dog was receiving. This sort of care proves that the staff at Unleashed truly are all animal lovers. They are wiling to go above and beyond for the interest of the animals and the people who love them. 5 stars all the way and Katherine, you were a Godsend!

This is the only Petco that carries the specific brand, flavor and size of cat food that my cats eat.
It’s also conveniently located close to my work so that’s a definite plus.
The employees have usually been pretty friendly and helpful and there’s also a restroom in the store.
The store itself is pretty small compared to the other Unleashed on Wilshire in Santa Monica. But, that’s okay. As long as I can get my cat food and treats here, I’ll keep visiting this location.
Since they aren’t exceptionally busy, sometimes you’ll have to wait a bit for someone to come to the register.
Bonus: Free parking!

This place is tiny but has a great selection of fresh dog and cat food. It offers puppy play time/​happy hour which is awesome-​but also why I take away one star. They trainers need to make some people who’s dogs are obviously over 25lbs leave, and some people have the worst trained dogs which bark bite and really act inappropriate, they are dogs yes, but it is your responsibility to make yappy hour a safe fun time! Think about this please. Btw the staff is very nice

Love this place, Willow my pet pooch and I underwent training with Nancy and Sam. Apart from being a lot of fun we both got suitably trained. I now sit on command and can do the shake :) Really though highly recommend the great staff who have cherry helpful dispositions.

When I don’t feel like hopping in the car to go to a full sized Petco or Petsmart I come here. The prices are pretty expensive. I’d say a few dollars more on most items. It is really nice though for those moments when you need something quick for your pet and you don’t have time to go to one of the big stores.
The staff here is always very helpful and nice and they have dog adoptions and other dog social activities here on a regular basis. It’s not the dog supply store I most frequent, since I’m always out for a deal, but in a pinch it’s a great option.

Jelly Bean LOVES coming here on our daily walks. She plays with the staff dogs here and gets a Cookie of the Day from the treat bar. Yappy Hour now on Thursday nights at 7:30 for dogs 26lbs and under is the highlight of her week!

Although this store is incredibly small, it seems to have everything your dog needs. Our baby needs natural organic food (of course our dogs eat better than us, right?), and this store carries all different types of natural kibble.
But what really sets this place apart is the amount of dog activities they have. Ever week, they hold yappy hour for the dogs. I still can’t believe they’re able to do it in its small store, but clearly they’ve made it work. They also had a costume contest on the Saturday before Halloween. This place is just so festive, and the employees are very friendly.
Another great thing about this place is that they also hold Vetco from time to time (cheaper shots) for your animals. Their shots are significantly cheaper than what our dog’s vet offers.
Just note that they do not have dog grooming here. But they have everything else! Make sure you grab a calendar near the cash register so you are apprised of all the events they have!

I love the simplicity of Unleashed! It’s small, clean and they provide the holy chalice of LA: A PARKING LOT!
Catherine is an absolute gem! When we first got our rescue, we were total noobs… knew about as much about dogs as we do about Martin Van Buren! But she was so sweet and kind, and patient, as we navigated our way around the must-​haves for Luca. Everytime we go, she remembers him and his name and gives him a little treat!
It’s a teeny tiny store, but great for picking up last minute things here and there, or when we don’t feel like navigating the larger La Brea store.

Honestly, I feel like I have to write two separate 5 star reviews. One for Nancy and then one for Unleashed.
As mentioned, Nancy the trainer is who really makes this place such an incredibly welcome and exciting place for pups. She meets so many dogs, but she always remembers my Amos. He’s always been a good pup, but when I first got him years ago, he was incredibly shy and a bit aggressive on walks when seeing big dogs. She helped with that so much and I go to her for everything. She’s absolute magic.
Unleashed is a great store with adorable little offerings — Amos just got a Chewbacca coat and a Jabba the Hut play mat =) They have great deals on treats and an even better rewards system. They’re a little more pricey than TailWaggers, but the care and service received at Unleashed is unparalleled. My pup loves going there and gets really excited when we pull in the parking lot!

I would give them five stars, but they just stopped carrying Science Diet! My little furry daughter and I used to walk here and buy her food, now we have to drive somewhere?! Humph! We do still go for the flea meds. And don’t forget the pigs ears. See the doggie strutting on Sunset Blvd with a pigs ear in her mouth the whole way home? That’s mah girl!
Staff is especially knowledgable and nice at this store. Looks to have ample parking in the back. Too small to have the obedience classes in store, if you ask me. Lots of über healthy food for your pet. And pigs ears. Keep those flowing…

Clean, well kept and EXCELLENT customer service.
I called before going to make sure they carried the food that I needed and they went and checked for me. I found what I needed right when I walked in.
The girl at the register (Lisa) was super sweet, making sure I had a new Petco card to register and also helped me price match so I wasn’t overpaying. She called the other store and checked on their price for me and was very friendly during the transaction. She also offered to help me to the car (for the large bag of food that I had).
It was just an overall very pleasant experience and I’m so glad it’s so close to work.

This is my quick, go to place for last minute pet items. Always friendly staff, quick to assist and always greet me. Miley likes them and animals are usually pretty solid interpreters of personality. They carry most of the organic /​grain free foods I use. They have a huge selection of items for cats, dogs, birds, reptiles, etc.

Love this place. They’re so friendly to my little dog and it’s within doggie walking distance from my house (that’s not far trust me… my little girl doesn’t like long walks).
They send out coupons, which is good because it is a little pricey — but they sell good brands and I love that they make donations to shelters and are active in the dog adoption community.

Although it’s a bit of a drive for me, Unleashed is nice since this store is «one step up» from Petco, yet not so expensive where it’s out of my price range. I came here today looking for a harness & they are less expensive than some of the pet stores in downtown. I paid $ 25 for a mesh harness instead of $ 35 at the other store.
However, this store didn’t offer much for raw meals — they only carry the Instinct brand, & are $ 5 higher than the pet store in downtown (pussy & pooch). The store also is a bit smaller, and parking was kind of annoying, there’s street parking if you’re lucky or there’s a lot in the back.