Universal Fitness Club

Trainers are unexperienced and irresponsible! Rescheduling at the last minute and sometimes not even showing up! You would think that you could get your money back but all the manager could do is give you up with another trainer! Waste of money!

If you’re looking for a low cost neighborhood gym, this would be it. They have decent machines and have friendly staff (I miss Cory though). There is definitely room for improvement as you look around the facility. I would be happy to upgrade my review if they choose to upgrade their equipment.

My wife and I have been members of the gym for about 2 years. 1. Gym equipment works and is well maintained, which is the most important component for me. 24 Hour fitness had horrible machines, never maintained and weights were everywhere. Universal Fitness has great machines, they are well maintained and the weights are where the should be with few exceptions.
2. I tend to see continuous cleaning which is great, the gym always looks good.
3. Staff are great. I have signed up with a personal trainer, Jennifer, and I’m very glad I did. The staff are affable which makes the gym very comfortable.
4. Day care is great. My kid enjoys going while I work out.
5. Parking is tough during peek hours. But we live in the Los Angeles area, what store has great parking between 430−7pm?
6. The hours of operation accommodate my schedule, morning and evening.
7. The classes. I have never attended a class, but whow, they draw a good crowd, which means to me people like them and they are popular.
8. Pricing is very fair.
I highly recommend this gym.

Hope Unilocal decide to put a minus 10 on this stars. I just have to say worst customer service ever. From managers and employees. Just have to say, hope 24hr fitness trains there employees on customer service or if they don’t like there jobs just quit and do something you like.

Beware!!! This was my favorite gym until I had the misfortune of meeting the unpleasant (to say the least) and highly rude girl working in the front, Eva! I have worked customer service for many years and I can’t believe she’s still got a job with her unprofessional and negative attitude!!! I refuse to go back and I’ve been a member since the opening of this location. hope you guys can correct the issue.

Had to freeze my gym account for a few months and was being charged regularly instead of the 5 dollars a month fee. Talked to the manager about it, he only refunded me two months. I told him to cancel my membership since I didn’t get my full refund back. He couldn’t do anything about my refund. One of the worst gyms I have ever been too.

My 5 stars actually go out to the morning crew! I must admit coming to gym in the early morning is heaven compared to an evening workout. You don’t have people dropping weights in the AM and it’s easy to workout too. And the fact that staff doesn’t tell customer not to drop weights is an UberFail — l get it u can lift but dang, CVS ain’t gotta know that.

Gym is nothing to write home about, yes parking is difficult. If you have time to go to this gym try to be there by 5PM so it won’t be so crowded, and you will be able to find parking as well. Yes sometimes some of the machines aren’t working but where else are you going to find a gym for $ 20.00 a month. Some of the girls at the desk do look like they’re stuck on stupid, one time one of them tried so hard to sell me a replacement card for $ 10.00 since i had lost mine. Luckily one of the personal trainers over heard and hooked me up a free one, and he’s the reason why i’m giving them the one star!

I’ve been to them all. The «other guys» might have basketball courts or pools inside. But this place is straight up what a gym should be. Free weights, machines and even a little «crossfit» area with punching bags and of course lockers n showers. Along with a great staff and people that come to workout it’s a very good place to put in the work. I go here when they open because it’s empty however I haven’t gone at night yet. The membership is easy to understand. Recommend you do your research before enrolling. But overall I enjoy this place and I recommend this place to everyone who wants to bring it.

I’ve warmed up to this place a lot more since the last few times I was there. Maybe there were enough people voicing their concerns. Place is now nice and fresh and I love coming late at night when there is hardly any people. I just wish I knew how to adjust the bike seats lol! Other than that I really enjoy coming here.

I’ve been here for about a year and at first it was pretty hard to start getting anywhere. I then realized nothing has been really easy for me my whole life, at least not in the beginning. Further more everything in life worth striving for aren’t easy to accomplish, but definitely fun. I wasn’t sure what I wanted to work on either. That was until Jeremy introduced him self to me professionally but still charismatic. Once I saw how passionate and enthusiastic he was about exercise and MMA, I had gained a sense of direction, motivation and knowledge towards fitness. Now that I am leaving the only thing I can do is share my experience and hopefully leave on a good note.

It is a cool place to work out but there are thieves who still your personal possessions when you’re not looking very unsatisfied there was nothing that was offered for customer satisfaction I lost and item that I purchased with my own money.

Trying the 3 day trial and everyone was so nice i got a little tour of the place, really clean restrooms new equipments. Fun place to burn some calories i will use of my next 2days and and join soon.

This place sucks the personal trainers just want your money! Jennifer the trainer pretty much burn me and my mother with 300 dollars. Talking about wanting to get us in shape yeah right all they wanted was the money, hope later on this place goes down. Don’t go to this place at all. YMCA is the best!!! No stars at all zero!!!

Excellent neighborhood gym. The staff is very friendly. Cleaner than most trendy, Ventura Blvd. gyms without the high prices. Even have a Crossfit area that is awesome. Best value in the area. Can’t say enough good things about this place and I wouldn’t be surprised if the other bad reviews are a result of irresponsible members that didn’t pay their dues.

Just signed up for the gym with my daughter! Jeremy and Nalyne were the most professional and efficient staff members and helped us to the best of their abilities. Many of my nephews come here and Jeremy has helped them all as well. We loved his attitude and friendly manners, definitely go to him once you’re ready to join. So far this has been the best encounter we’ve had at a gym in the valley, wish we could give this place more than 5 stars.

Decent gym, gets the job done. I’m not a huge fitness person, but a treadmill, elliptical and some weight training machines come in very handy… even better now. my most favorite Zumba instructor is teaching there now (Just wish she was teaching there in the evenings… but it is good to know when I have weekdays of she will be there! Woohoo I’m a happy camper!

Went one day with a guest pass and immediately decided this place was not for me. Against my better judgment, I gave it a shot anyway.
Constant texts from Liam (who supposedly works there but i did not meet in person) are annoying. I understand this is your job but the text mesaages are not professional in any sense.
The facility itself is dirty and uncomfortable. Way too condensed, sloppy set up, too many people. Also, why is it soooo hot in here that even the girls at the front desk who do not even lift a damn finger are sweating?!
Maybe if the machines were clean and functional, maybe if you train your reps on phone etiquette and customer service, maybe if the sun falls from the sky and I’ve got no where else to go… I just might consider coming back.

This place is horrible. If I could give it 0 starts I would.
I went with the three day pass looking to become a member since this gym is so close to me. First of all their customer service is horrible and when I asked one of the employees if they could give me small overview of where the equipment was they directed me to another employee that rolled their eyes. Sweetie I wasn’t asking you for a favor… ITS YOUR JOB! Second of all the outline of the place is horrible, it’s like everyone can see you at all times. Third of all they don’t have certain equipment like the rowing machine. And last but not least it was way too full, yes I know the gym can be full but that was just ridiculous.
Yes, your prices are low. Still, I could pay about the same and go to LA Fitness and and enjoy a bigger gym, more equipment, and good customer service.
Universal Fitness Club you and your staff disgust me. Never again will I step a foot in your facility.

I went in to check it out and the staff was friendly. They immediately greeted me and offered to show me around. The gym is spanking new so it’s clean, new machines and all. Not crowded .yet. So take advantage of that. I am sure after new year we will be like sardines in there.
It is a small gym with workout essentials. I like the class schedule but definitely need earlier classes plz. Gotta work with us that have a job lol
Thanks ! :)