Unilab Quest Diagnostics.

the lady in the front desk was very unprofessional. I have to complete a drug test, which listed this location. I got there at 8:15am to avoid lines and since they only have two parking spots had to park across and pay for parking. I asked the lady if she could look at my document to make sure my test could be done there, she told me to sign in that she would be right with me. So I waited and she told me to sit down and she would call me. 10 minutes later another customer walks in and has the same question and wants to know if her test could be done at that location. She’s a robot at this point «sign in and we will call your name» the client raises her tone and gets rude and she takes a look at her document and tells her yes. When I tried handing her my document she pointed to the seats. After my 30 minute wait she calls me, finally looks at my paper work and tells me they don’t do urine test at that quest location that I need to go elsewhere to another location on wilshire and la cienega. It’s very unprofessional not to be treated with the same courtesy as other clients. I work with clients, and know to treat people with respect. It bothered me that me asking and being polite gets me nowhere, while a rude customer gets more service, not even service just common courtesy to check a paper. when someone is asking you to look at a document to make sure you’re at the right place when your establishment is one of many listed shouldn’t be such a hassle. Go to la cienega and wilshire, they’re actually nice there and will give you eye contact when speaking to you, and treat you with respect.

I went to my doctors at Cedar-​Sinai Medical and he sent me to Pacific Medical Services which is under contract with Quest Diagnostics. The lab was in the same building so parking was not an issue. Even if it was, there are parking lots everywhere. The tech took me in right away, there was no waiting. She took blood with the least amount of pain I have ever had. That is the reason I am writing this review. Having to provide blood is never a «good» experience, but this was the best I have ever had. They were quick, and painless.

Waiting for what feels like forever. There’s no one else here except one woman who has also been waiting even longer than I have. Neither of us is sure who or what the hold up is because no one has said «sorry for the wait» or «we’ll be right with you» I’m just here to drop a tube off to be tested. Not sure why I can’t just leave it at the desk with my paperwork. I understand waiting is part of life especially at medical facilities but please if you’re going to have people waiting in a silent room maybe the woman working here shouldn’t ignore our existence. Go to the one on Wilshire and La Cienega! They’re still really rude but at least there’s a parking garage connected to the building. Ps the address is 8600 not 8635 like it says on maps.

I came here just yesterday and had a pretty negative experience. There is no parking (apparently not at ANY quest diagnostics locations) but the MAJOR disappointment is that customer service is non-​existent at this place. I walked in, and the male nurse/​receptionist didn’t even acknowledge I was standing right in front of him for a few minutes. Then when he did, he was *of course* annoyed that I was there interrupting his day. He tells me to sign in and wait, but I have a question. As I’m asking, he cuts me off, and tells me the same thing again. So I ask if the people on the list are all ahead of me, and he rudely points into the waiting room and starts counting, like I’m a 5 year old, and says there are 6 people in front of me and gives me a look like «You do the math.» Then goes back to his «work» (I’m sure it’s more like Facebook or something.) Then I asked, if I come back (because I couldn’t wait an «indeterminate» amount of time [even hostesses at the cheesecake factory can give an estimate of wait time, wth?]) where I would park, and he RUDELY again says that there is no parking, you just gotta pay. I left but I wish I had just told him off. His main issue is a bad attitude (whenever he opens his mouth) and his rude expressions. Whatever has ruined this guy’s day/​days isn’t the customer’s fault, but apparently he is unaware of that.
It’s ridiculous, especially with the difficulty these days in getting employment, that he would be so rude to the people that keep him in a job.
Additionally, there was a woman walking out when I did, on her cell phone already, telling the person on the other line that she never wanted to come back to Quest because she had never been treated so rudely.
I don’t know why this company doesn’t do some quality control inspections in their locations, considering every review I read is negative, and is mostly about inconsiderate and rude staff.
I have found one Quest Diagnostics location with good reviews, and I will be going there today. I am crossing my fingers that these employees were trained on a different day than the discourteous staff at the W. 3^rd street location.

«So, you come here often?» asked the phlebotomist as he tied the line around my arm, in response to my comment that the wait was much shorter than last time. We were in and out in about ten minutes, regardless of the full waiting room, (it pays to spend two seconds online making an appointment, people) and the guy who took my blood was nice, funny, and distracted me from tthe fact that I was having blood tests done, again, two months after the last set.
I won’t go higher than three stars b/​c it’s still a craptastic activity to get bloodwork done, but more-​and friendlier, and faster– staff on hand made for a far less torturous experience than last time.